Waverley Chrysler Dodge Jeep Ram

Poor service. I’ve been bringing my trucks here for approx 3-4 years and it’s been a painful experience every time. These recent experiences have done it for me, I brought in a 2020 ram 1500 limited. T approx 3-4 years and it’s been a painful experience every time. These recent experiences have done it for me, I brought in a 2020 ram 1500 limited. The service guy told me it was repaired and good to go, so I took an Uber to retrieve it. I hoped in the truck and it was still in need of service. Service guy: “ don’t know what to tell ya “. Truck #2 : 2013 Cummins diesel , made appointment for Thursday , brought it in. Truck hasn’t been touched in days. Service advisor has never answered his phone in the 3 years I’ve been coming to waverley so I decided to just go there. Service guy was on break so I went to the service cashier , cashier was rude. The guy at the desk loudly said “ ITS A DIESEL THERES NO ONE AVAILABLE TO FIX IT “. Like jeez waverley , can’t you just communicate and work on your customer service skills for one?? 0/5 please go somewhere else. More

Just picked up my 2012 Journey..Service was excellent and Mike Peddle made sure everything was done correctly and efficiently..Very good service and Mike went above to make sure things were done right..Highl Mike Peddle made sure everything was done correctly and efficiently..Very good service and Mike went above to make sure things were done right..Highly recommended.. More

Was sold a truck with defective air suspension! It’s been brought in to service numerous times in the 2 years I’ve owned it. Still not fixed! Can’t take time off work constantly to bring it down and get th brought in to service numerous times in the 2 years I’ve owned it. Still not fixed! Can’t take time off work constantly to bring it down and get this trash suspension “fixed”. Clearly not made for our Canadian winters. And I am very aware that this was a known issue to FCA and the dealer at the time I was purchasing it. And yet, absolutely no effort to fix this problem or make an effort to ensure customer satisfaction. Very likely the last RAM or FCA vehicle I ever purchase. Certainly won’t be dealing with this dealership any more. Not a satisfied customer! Avoid at all costs! More

Collision Center Review- first off the claims process was easy as they could estimate the claim for MPI. Sort of steep downhill slide after that. Communication with customers is non-existent and I had to kee easy as they could estimate the claim for MPI. Sort of steep downhill slide after that. Communication with customers is non-existent and I had to keep phoning for updates. When the work was done the first time I went to p/u our van. The windshield was not replaced under the wildlife claim. I was little disappointed as it had cracked horizontally when the deer hit. I probably should have run at this point but being a cheap Manitoban could not pass when manager said he would pay for half of deductible. After a couple of days I phoned as no one called, manager was test driving the van. When he phoned back the dash instruments were not functioning properly and had to keep it over the weekend to look at this. He said this was “coincidental “ and I would need to pay for repairs. I argued that dash instruments were working before repairs and told him if there was work to be done I would take it elsewhere. Left hanging for information and got worked up over the weekend over this, had to call again Monday late afternoon when did not receive Any news. Manager was away that day but was told technicians did not fix yet. Manager called the next day and said low battery voltage caused problem and van was ready. Picked up van and noticed the cap on shifter knob was missing, found on the floor and it had the 3 plastic tabs broken off, manager offered to fix but I have Gorilla Glue and wanted the saga to end.I have been a customer of Waverly Dodge for years but will never return, manager made it seem I was a burden. Manager needs to work on customer service skills. accusing customers of things already broken or asking for more money before looking into problems. More