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Capital Chrysler Jeep Dodge Ram

Edmonton, AB

4.0
1,222 Reviews

1311 101 St. SW

Edmonton, AB

T6X 1A1

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1,222 Reviews of Capital Chrysler Jeep Dodge Ram

February 27, 2021

Great customer service. Car feels amazing ... awesome recommendations ... I’m going to enjoy my Jeep .. thank you and I’ll see you next time .. Carola More

by Carola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio Roa
Mar 01, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience Carola and thank you for choosing Capital to purchase your vehicle, both are greatly appreciated. Enjoy your new Jeep. Geoff Haw Fixed Operations Manager

February 26, 2021

Worst place to take your vehicle for service. Never again . Gone to this dealership and everytime terrible service. All l wanted was a quote and got charged for no work what so ever . Robbery More

by Mm
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Patrick El-Hayek
Mar 01, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Musawenkosi, Patrick was not your advisor, Floyd was and I don't see why we earned a 1 star review from you. Your repair order that you signed was to check and advise on a power steering leak as you noticed fluid on your driveway. We did this, let you know what was wrong, quoted you on the repair, and billed you $90 for the diagnosis. You choose to not get the repair done. The time the technician spent on you vehicle and the information that was provided at your request is not done for free and you were made aware of this as you also put your initials beside the message line stating that a diagnostic charge would apply to all non warranty lines. Your vehicle is a 2014 Chrysler 200 with 130,000 km's on it so the warranty has long since past. If you are unwilling to pay for our technicians time than we will never be able to meet your expectations and you should search for another business that might be willing to perform this work for free. Geoff Haw Fixed Operations Manager

February 25, 2021

Always Floyd polite, helpful. Cashiers efficient well-mannered. Roy polite, no waiting around for a ride and keeps me informed when he will come to pick me up. More

by T erry Lyons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd, Roy and cashier
Feb 26, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review Terry, it's nice to be able to read how well the service team has been taking care of you. Your business is very much appreciated and we look forward to seeing you again. Geoff Haw Fixed Operations Manager

February 20, 2021

Every time I visit for oil change they always told me I have to pay the oil change as I don’t have service contract with them. But I’m sure when we bought the vehicle we paid for entitlement for 8 times i More

by Nestor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Someone named Jordan
Feb 23, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Hello Nestor, there seems to be a bit of confusion on both sides. You did purchase oil changes but it was not a service contract you purchased which is why it took a little bit to figure out what was going on. What you purchased was a VIP oil change package that is financed and taken care of in house. The proper notes have now been added to your file so there should be no issues when you redeem your next VIP oil change. Sorry these notes weren't already applied to you account. Geoff Haw Fixed Operations Manager

Feb 23, 2021 -

Nestor responded

Sorry but I cannot agree on your statement that there is confusion on both side. As I said that is not the first time that incident happened to me. It happened already during my first oil changed. At that moment, it should had been corrected and the proper note you are talking about should have been placed on my file so there’s should be no issues when I visit for oil change the other day. The correct way to say which I could agree is that you had short coming on your side and don’t include me as also as having short coming why this incident occurred. Ok, I got it, what I purchased was a VIP Oil Chage package, so why this information was not made known to the Lube Oil service? They will be the one who will perform the oil change, so right from the start this should have made known to the lube oil service section so that there should be no confusion, that incident could have been avoided, and what I can’t accept is this happened for the second time already. That’s why I got really dissapointed to be honest.

Feb 23, 2021 -

Capital Chrysler Jeep Dodge Ram responded

No offence was intended, your notes have been added.

February 15, 2021

The staff there were pleasant and not pushy. They met me wheee I was at financially and got me into a beautiful vehicle ty to the staff that helped me get a reasonable payment being in the position I am in More

by Derick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Ruby and Alex
Feb 16, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your sales experience Derik, both your review and you choosing Capital are greatly appreciated. Enjoy your new purchase. Geoff Haw Fixed Operations Manager

February 11, 2021

We were looking for a Dodge Ram and ended up dealing with Al Dewan. Al was extremely knowledgeable and easy to talk with. He made our purchase decision very easy as within in one hour of dealing with Al we More

by jkolenc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Dewan
Feb 12, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review Josh & Maggie, it is very much appreciated. I will pass your review along to Al so he is aware how happy your were with his customer care. Enjoy the new truck and we hope to see you again. Geoff Haw Fixed Operations Manager

February 08, 2021

Daylen was friendly and very accommodating. He is new to sales and did a great job! He was very professional and was very pleasant to deal with. We would recommend him to family and friends. Honest and has More

by laurajbarnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daylen Steinwand
Feb 10, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to post your review Laura. I will be sure that Daylen is aware of how happy you were with his customer service. Enjoy your new Jeep and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 08, 2021

This Dealer was fantastic, they knew what I was looking for and provided a few choices for me. The attention to detail and follow up was excellent,. More

by irene44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Ramlal
Feb 09, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for your review Irene and thank you for choosing Capital, they are both greatly appreciated. Geoff Haw Fixed Operations Manager

February 03, 2021

They were quick and fair priced. I couldn't find my vehicle easily in the parking lot after the service because they even washed it for me ! Great service! More

by Tammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Feb 04, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your service review Tammy, it is very much appreciated. If he is not already aware I will be sure to show your post to Paul and the rest of the team so they know how happy your were with the customer service you received. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

February 01, 2021

Best service in town ! Better then other chrysler places Best service in town ! Better then other chrysler places ! Better to get your car service done from their ! Paul really helped me out with my jeep More

by Preet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul El-Hayek
Feb 02, 2021 -

Capital Chrysler Jeep Dodge Ram responded

Thank you for posting your service experience and thank you for choosing Capital, both are genuinely appreciated. I will be sure to make Paul aware of your review and we hope we can help you again in the future. Geoff Haw Fixed Operations Manager

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