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Southbank Dodge Chrysler LTD

Ottawa, ON

4.7
1,990 Reviews
Your #1 Dodge Chrysler Jeep dealer in the National Capital Region Southbank Dodge was founded in August 1974. Since then, our loyal customers have enabled us to expand our operation to become the largest volume Dodge Chrysler Jeep dealer in the Ottawa region. The pride held within myself and the entire Southbank staff is what has allowed us to succeed and continues to motivate us to exceed our customer’s expectations. I am proud to say that not only is Southbank Dodge the number one Chrysler Dodge Jeep dealership in Ottawa, but we are Five Star Certified by our customers. Customer satisfaction has always and continues to be our number one priority. I am proud to offer you not only an exceptional line up of vehicles to choose from, but an incomparable service and parts department that will ensure that your vehicle is impeccably maintained. On behalf of the entire Southbank staff, I would like to say thank you to our clients; whether you are a long-time customer, or new to the Southbank family, I promise that we will continually strive to earn your business.
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1255 Johnston Rd

Ottawa, ON

K1V 8Z1

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Showing 1,990 reviews

March 01, 2021

Incredible service, outstanding attention to detail and unbelievable turn around. I went in on a Friday afternoon and drove my vehicle off the lot on the following Monday. I bought a 2021 Jeep Wrangler Rub More

by Taryn Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Mertick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Alzabri, Khalid Hanhan
Mar 02, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mrs. Miller. We are very happy that your experience at Southbank was a positive one. We look forward to seeing you at your first service appointment. Rodrigo Brand Customer Relations Manager

February 25, 2021

Service was good but I did ask them to put air in my tires but it doesn’t look like they did it. The warning light is still I’ve and it tells me to inflate my tires. I would, but with that metric read More

by judyavalentine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Southbank Dodge Chrysler LTD responded

Mrs. Avalentine if you can please bring the vehicle back and we will make sure it gets done properly. We are sorry for your inconvenience RodrigoBrand Customer Relations Manager

Feb 25, 2021 -

judyavalentine responded

It’s not really that big a deal. I don’t drive that much, so when it’s a little warmer, I’ll actually try it myself. Thanks.

February 25, 2021

We were very satisfied with our recent purchase from South Bank. Simon was knowledgeable, always available to answer any questions/concerns we had, and was able to find us exactly what we were looking f More

by Michelle & Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Mertick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Michelle & Scott for your outstanding review. Its always nice to hear from our clients. We look forward to your first service visit. Rodrigo Brand Customer Relations Manager

February 16, 2021

Rod was very friendly, helpful, knowledgeable, and efficient. He worked very hard to satisfy our requests and made our car buying experience easy. We are very appreciative of his service. More

by jhvandervoort85
Recommend Dealer
Yes
Employees Worked With
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mr. and Mrs. Vandervoort for your review. I am glad I was able to make this experience an enjoyable one. I look forward to seeing you at your first service appointment. Rodrigo Brand Customer Relations Manager

February 12, 2021

Would like to thank Mark, Robbie, Rod and Rami for making our recent purchase pleasant and hassle free, our family is enjoying our new van! And can’t wait to take our first road trip once it’s safe to do so. More

by Alex_S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Brand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Alzabri, Mark Desjardins
Feb 16, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Alex for your positive review. We are glad that your experience at Southbank was an enjoyable one. Our team always goes out of their way to look after our clients. May you have many pleasant and safe road trips in the future. Thank you. We look forward to your first service visit. Rodrigo Brand Customer Relations Manager .

February 11, 2021

Service was friendly and efficient.Dan was extremely Service was friendly and efficient. Dan was extremely helpful and clear in his answers to our questions. Great being able to get a Loaner on site. More

by jrobinz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you jrobinz for your 5-start review. Dan is definitively one of the best in the business. It shows in his constant positive reviews. We look forward to your next visit Have a great long weekend Rodrigo Brand Customer Relations Manager

February 10, 2021

I contacted a service rep. on Monday, I needed my windshield replaced I gave him all of my info. he told me that he would get back to me with a price and appointment details. I'm still waiting for hi More

by Bosco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Lafrance
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Southbank Dodge Chrysler LTD responded

Good Morning Mr or Mrs Bosco I am truly sorry for the mix-up. we are usually 99.99% on top of our game. It's obvious we drop the ball. If you could please call me at 613-731-1970 Ex 2228 and I will more than happy to go over this with you. Once again I apologize for the mistake of not getting back to you in a timely manner. Rodrigo Brand Customer Relations Magager

February 02, 2021

amazing staff and service this is my 5th vehicle I have amazing staff and service this is my 5th vehicle I have unbought from them and will be back, Nolan sales guy was excellent as well, and Amondo is am More

by rob.leitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rami Alzabri
Feb 02, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mr, Leitch for your positive review. Our sales staff and management strive to be on top of their game from the minute you walk in, right to the moment you leave with your new vehicle. Rodrigo Brand Customer Relations Manager

February 01, 2021

Intake process was quick , friendly and efficient. Then , I enjoyed a good free coffee in a well organized waiting room with a large screen TV . No crowding to respect the Covid problem with adequate washroo More

by Fedfdtg428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel O'Neil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic's name ?
Feb 02, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for your rating. we always try to strive for a 5-start rating, so if there was something we didn't do to earn a 5-start rating please feel free to reach out to me so we may improve 613-731-1970 ex2228 Thank you Rodrigo Brand Customer Relations Manager

January 22, 2021

I made a right design to go deal with greatest staff from the maneger yo the sales person definitely I will deal with them for the rest of my life it’s not a joke everyone how ever needs ram should go there More

by Sadek73chararaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Lafrance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Charlebois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Zechel, Khalid Hanhan, Kathy Stack, Carl Patry, Mark Desjardins, Andre Bond
Jan 22, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you very much for such an outstanding review. We are so happy that we were able to fulfill all of our commitments We look forward to seeing you at your next service visit. Rodrigo Brand Customer Relations Manager

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