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Lexus of Pembroke Pines
Pembroke Pines, FL
13,579 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 13,579 reviews
April 22, 2024
Service dept is in complete disarray. I have been with Lexus for over 25 years and NEVER had such difficult time getting service with loaner. I am in for service 3/4 times a year min. I p I have been with Lexus for over 25 years and NEVER had such difficult time getting service with loaner. I am in for service 3/4 times a year min. I put over 25k miles on my car a year. I have always stuck with Lexus for the excellent service. There are many choices of SUV today. I suggest Lexus get back to their roots and provide service they have in the past. More
by Pam Segal Rhodes
Verified CustomerEmployees Worked With
I can’t provide a name. I never have the same service provider the manager is the only one I speak to on regular basis
Helpful April 22, 2024
Excellent service and attention to my needs. Ceasar is very knowledgeable and caring to the Customer I would highly recommend him to anyone that is looking to buy or lease a New Car Ceasar is very knowledgeable and caring to the Customer I would highly recommend him to anyone that is looking to buy or lease a New Car More
by jorjales
Employees Worked With
April 22, 2024
This service department is awesome. Everyone from the time I drove in until I left was friendly and courteous. They completed my car service in the time they told me. Rodney Fuller Everyone from the time I drove in until I left was friendly and courteous. They completed my car service in the time they told me. Rodney Fuller was a new advisor for me and was very informative about my car's needs at this time. Highly recommend Lexus of Pembroke Pines. More
by HOGLELAURA
Employees Worked With
Rodney Fuller
April 22, 2024
We just got our car from this Lexus dealer location, Erik and MO were very attentive to our requirements and helped us get our new car. Thanks for making our experience very professional and getting us the and MO were very attentive to our requirements and helped us get our new car. Thanks for making our experience very professional and getting us the best offers availabe. would highly recommend Erik and Mo. More
by hala2sof
Employees Worked With
April 22, 2024
Effrain and Art were amazing! We came in to look at a bigger vehicle as I am expecting soon. With a soon to be family of 6, the IS would no longer work for us, we ended up choosin We came in to look at a bigger vehicle as I am expecting soon. With a soon to be family of 6, the IS would no longer work for us, we ended up choosing the RX which fits the car seat and 3 children! We loved our experience. No one was pushy, I drive over an hour away because this dealership is the best, my second experience was almost better than my first! Love you guys More
by LEE.RONITA
April 22, 2024
Making the decision of trading my 2021 4Runner for a full electric vehicle was easy! Kelsey really embodied what a great salesperson is, as she pointed out many benefits that I didn’t even think about before electric vehicle was easy! Kelsey really embodied what a great salesperson is, as she pointed out many benefits that I didn’t even think about before making my decision. Her approach in this experience for me is really something that adds value to Lexus of Pembroke Pines! More
by Lizet.vargas06
Employees Worked With
April 22, 2024
The sales person and the finance manager were very courteous and very helpful. I would recommend this dealer courteous and very helpful. I would recommend this dealer More
by guschan0
Employees Worked With
April 22, 2024
Pines Lexus really keeps customer satisfaction at the forefront of their business model and the staff certainly exemplify this ethic. Otany takes great care of me every time I come in. Otany is a real p forefront of their business model and the staff certainly exemplify this ethic. Otany takes great care of me every time I come in. Otany is a real professional as are all the folks there. Great company, great staff. More
by DONGILLETT46
April 22, 2024
The dealer agreed to take off the tinted windows which we didn't want, flashed us an aggressive purchase price during the negotiations, but these were added back during the final transaction phase, which has didn't want, flashed us an aggressive purchase price during the negotiations, but these were added back during the final transaction phase, which has multiple cost adders, e.g., title, registration, tax, etc. so we missed it. The close felt like a hustle. Later we expedited a check to them by month's end at their insistent request, but they subsequently lost the check. Later, there was a dispute over the final amount due because they quoted a close number to my bank -- who doesn't take my word for it! --apparently without the tinted windows which they later claimed was in error. Since all financial institutions in the US are required by law to record their telephone calls, we had to pull up the bank's recording to settle. This was the worst auto buying experience we've ever had, and we won't be back at Pembroke Pines again. It is also the last time that we will use the Costco Auto Program (this was my third experience), since at least in Southern Florida they don't diligence their partners. Fortunately, Lexus cars sell themselves. Darren worked hard to get this done and was professional about the experience, which we appreciated. More
by THOMAS.BAILEY
Employees Worked With
