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Baron BMW

Merriam, KS

4.6
1,561 Reviews

9010 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 1,561 reviews

April 15, 2024

Baron was able to diagnostic all issues that could not be found before on my car. My car drive like new as they did a pretty good job fixing all of them. More

by Ivan.tatchim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Apr 17, 2024 -

Baron BMW responded

That's fantastic to hear that Baron BMW was able to diagnose and fix all the issues with your car, resulting in a noticeable improvement in its performance! We're here to help and ensure your satisfaction with our service.

April 14, 2024

Great Customer Service and honor their afternoon rate. My service representative was nice and kind with helpful information. More

by Yvetterichards310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 16, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Expeditious and attentive service with all my requests fulfilled thanks to Luke for a great outcome. I will return in the future. More

by deanatstan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Apr 16, 2024 -

Baron BMW responded

It's fantastic to hear that you had a great experience and that Luke provided expeditious and attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 12, 2024

Great team! So courteous and make the customer feel special. I really like the web site. I can make appointments, ask questions, get results from the vehicle More

by Sanmorts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Apr 13, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

These guys are very customer oriented and I would highly recommend their service department to anyone. More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Apr 12, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 07, 2024

I took my late husbands car in for a regular service maintenance. Andrew Strahl my service advisor was very nice and went above and beyond to help me. More

by Cheryl.word
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Strahl
Apr 11, 2024 -

Baron BMW responded

It's fantastic to hear that you had a great experience and that Andrew provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

Did not set expectations for length of time needed for service. Thought I was getting an oil change that would take about 2 hours but when I got there they said I needed a 20000 mi service that ended up t More

by cbmullinix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan and his manager
Apr 09, 2024 -

Baron BMW responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Baron BMW responded

Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Joe Hartigan--Service Director. Jhartigan@baronauto.com

Apr 09, 2024 -

cbmullinix responded

How shall I contact you? I told the manager what my reactions were. Also my daughter said she tried twice a while back to schedule a loaner car and no one ever called her back. She doesn't plan you use Baron again.

April 03, 2024

My service advisors have always been very accommodating. The work on my Z4 is reliable. More

by paulaeiker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirk
Apr 05, 2024 -

Baron BMW responded

We are thrilled to hear that you had an accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 02, 2024

Very professional and attentive dealership while not being pushy. Everyone we dealt with was professional and friendly. Our Client advisor was Dante Dawson and he did a great job. More

by larry.vickers23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Dawson, Brandon, Jess wehri.
Apr 06, 2024 -

Baron BMW responded

Thank you for sharing your experience! We're delighted to hear that you had a very professional and attentive experience at the dealership and that Dante did a great job as your Client advisor. Providing a friendly and non-pushy atmosphere is important to us, and we're glad that you felt comfortable during your visit. We're here to help and ensure your satisfaction with our services!

April 01, 2024

The staff was friendly and helpful. Regular maintenance checks are never fun, but the team made it a great experience. More

by E Tilgner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 05, 2024 -

Baron BMW responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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