Baron BMW
Merriam, KS
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Baron was able to diagnostic all issues that could not be found before on my car. My car drive like new as they did a pretty good job fixing all of them. found before on my car. My car drive like new as they did a pretty good job fixing all of them. More
Great team! So courteous and make the customer feel special. I really like the web site. I can make appointments, ask questions, get results from the vehicle So courteous and make the customer feel special. I really like the web site. I can make appointments, ask questions, get results from the vehicle check and approve service. I also appreciate the constant email contact with info, discounts and reminders, Plus I love my BMW More
I took my late husbands car in for a regular service maintenance. Andrew Strahl my service advisor was very nice and went above and beyond to help me. maintenance. Andrew Strahl my service advisor was very nice and went above and beyond to help me. More
Did not set expectations for length of time needed for service. Thought I was getting an oil change that would take about 2 hours but when I got there they said I needed a 20000 mi service that ended up t service. Thought I was getting an oil change that would take about 2 hours but when I got there they said I needed a 20000 mi service that ended up taking 7 hours and cost 1500.00. I talked to the manager when I picked it up to express my frustration. He listened but didn’t seem to care much about what I had to say. My whole point really was that I would expect BMW to want customers to have a positive experience instead leaving feeling totally frustrated. I tried to make it clear that my problem was not with Ryan but with the system they use to determine service needed and communication from the point of making an appointment. More
Very professional and attentive dealership while not being pushy. Everyone we dealt with was professional and friendly. Our Client advisor was Dante Dawson and he did a great job. being pushy. Everyone we dealt with was professional and friendly. Our Client advisor was Dante Dawson and he did a great job. More