Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westside Lexus
Houston, TX
6,307 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family.
HOLIDAY HOURS: We will be close:
July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,307 reviews
April 24, 2024
Es un lugar muy limpio con gente muy capacitada en cada una de sus funciones una de sus funciones More
by RODRIGUEZ7016
Verified CustomerEmployees Worked With
Helpful April 24, 2024
Merrell was very efficient in his job. He is good in dealing with his customers. He is good in dealing with his customers. More
by edithbmallari
April 24, 2024
Very nice overall experience. They made sure I knew all the features associated with my new vehicle They made sure I knew all the features associated with my new vehicle More
by debraskrobanek
Employees Worked With
April 24, 2024
Jeff was very helpful throughout the process. Had detailed knowledge of the vehicle and provided all the requested information. Had detailed knowledge of the vehicle and provided all the requested information. More
by MP
Employees Worked With
April 23, 2024
Tremendous job from Internet Sales Manager John Loving, his Assistant Sydney McPeters to Financial Service Manager Dom Thornton! All around a great experience working with this Westside Lexus team!!! his Assistant Sydney McPeters to Financial Service Manager Dom Thornton! All around a great experience working with this Westside Lexus team!!! More
by rjcarranza1
April 23, 2024
Andrew has always gone above and beyond our expectation. In a world were customer service is lacking Andrew proves that customer service is alive, he provides service at a high level. Andrew has always an In a world were customer service is lacking Andrew proves that customer service is alive, he provides service at a high level. Andrew has always answered all questions and concerns that we have ever had. He is always able to get me in for service even when I call last minute. I personally will not bring my car in if Andrew is not in the office to help, he has definitely set a high standard. More
by Sandra
Employees Worked With
April 23, 2024
Professional, thorough and helpful compared to many of the competition. The dealership and Jim made it very quick and easy to transact a large purchase. the competition. The dealership and Jim made it very quick and easy to transact a large purchase. More
by ross.vaughan
Employees Worked With
April 23, 2024
This is a totally professional organization with employees who demonstrate excellent customer service/satisfaction attitudes, knowledge, and skills. I recommend them and will use them again in the employees who demonstrate excellent customer service/satisfaction attitudes, knowledge, and skills. I recommend them and will use them again in the future. More
by JOYMY
April 23, 2024
Steve Machann took us under his wing and immediately made us feel at home. Great customer service, very knowledgeable and good communication without feeling pressured. The purchase was seamless between all us feel at home. Great customer service, very knowledgeable and good communication without feeling pressured. The purchase was seamless between all departments. Davis also did a great job of reviewing the features of the vehicle before driving out. More
by ROBYN5
Employees Worked With
April 23, 2024
Westside is always such a seamless operation. Sales, service, and finance are well integrated, and I've never had anything but a great experience as long as I've been a customer (5+ years). This Sales, service, and finance are well integrated, and I've never had anything but a great experience as long as I've been a customer (5+ years). This will be the only place I ever get a vehicle. More
by Mike D.
