Rick Case Acura

There was an advetised Honda, white, year ''21 CRV EX advertised for After seeing a Honda CRV EX, year '21 with white exterior and low miles of around 26,000 advertised on CAR FAX , I drove to Ric advertised for After seeing a Honda CRV EX, year '21 with white exterior and low miles of around 26,000 advertised on CAR FAX , I drove to Rick Case Acura to see it. I arrived around 10 a.m. and was promptly introduced to Mr. Edney Francis, a sales associate who was wonderful. I liked the car and the offer for my old car was very fair so I did want to buy the car. The dealership was busy, and I had to wait until approximately 1 p.m before Mr. Singara escorted me to the financial office. Mr.Singara handed me a set of 3 papers and told me to look each one over and sign the provided tablets. Nothing was explained as had been at other Rick Case dealers I had been to while trying to see what was available in my price range. THE FIRST PAPER PRESENTED TO ME BY MR. SINGARA WAS "ITEMIZATION OF AMOUNT FINANCED". THE FIRST LINE READ: "1. CASH PRICE (INCLUDING $1,507.70 .......................sales tax..$27,827.70. " WHEN ONE SUBTRACTS THE TAX THE ANSWER IS $26,320., WHICH I ASSUME IS THE BASE PRICE PRIOR TO ANYTHING ADDED. IT SHOULD HAVE BEEN THE CAR FAX PRICE OF $24,993. IT SEEMS TO ME THAT I WAS OVERCHARGED BY $1.327. UNFORTUNATLY I DID NOT CATCH THIS, AND THAT IS A LESSON FOR ME. DID THIS DEALERSHIP MAKE A MISTAKE? WAS THE CAR FAX PRICE MISREPRESENTED? DID I MAKE A MISTAKE????? I'M NOT HAPPY ABOUT IT AT ALL. I AM 85 YEARS OLD AND HAVE HEARD ABOUT SCAMS, MISREPREENTED PRICES, AND ADDED COSTS TO CARS BUT DID NOT HAVE THAT EXPERIENCE WHEN DEALING WITH 2 OTHER RICK CASE DEALERS IN MY CAR SEARCH. THINGS WERE EXPLAINED TO ME. IT'S A LESSON LEARNED TO TAKE PICTURE OF CAR FAX AD, TAKE IT TO THE DEALER, TAKE SOMEONE WITH YOU, TAKE A CALCULATOR AND WALK OUT IF IT IS FALSE ADVERTISING. I AM VERY DISAPPOINTED IN MYSELF AND IN THE DEALERSHIP. More

Another Great experience! I needed to replace 2 damaged tires on my 2023 MDX. Everyone you come across in the building has the most cheerful, helpful attitude. Waiting for my I needed to replace 2 damaged tires on my 2023 MDX. Everyone you come across in the building has the most cheerful, helpful attitude. Waiting for my car to be finished was a pleasant experience in their Customer Service Lounge, which was amply stocked with many delicious complimentary snacks, as well as coffee and Soda. More

I wanted to take a moment to tell you how much I appreciate the help of Brandon Garcia and Vanessa Torres. If people worked as hard and diligently as them, I could only imagine how much easier the p appreciate the help of Brandon Garcia and Vanessa Torres. If people worked as hard and diligently as them, I could only imagine how much easier the process would be when you get a new car. Brandon helped me from the moment he answered the call until I left the dealer with my new car. Vanessa delivered everything she had promised over the phone and more. David J Nuñez provided a detailed explanation about my car payments and programs that cover changing the oil, rotation, and tires. I'm very pleased with the service provided by them. They are very friendly, knowledgeable, and really care about what the customer needs. I am very grateful to Vanessa and Brandon and greatly appreciate the help they provided throughout the process. I recommended The Rick Case Acura. They are going the extra mile to make it possible. More

Our family searched for a reasonable deal on an RDX for our daughter across the state of Florida for close to a month. Came across some good people and some jokers (looking at you Acura of Pembroke Pines). our daughter across the state of Florida for close to a month. Came across some good people and some jokers (looking at you Acura of Pembroke Pines). Nothing stands close to the experience we got at Rick Case Acura. This was by far the most efficient, reasonable, positive car buying experience I have been a part of in my 25+ years of car buying. Sebastian, Juan, Vanessa, and Hassan gave my daughter the white glove treatment she deserved and we could not be more happy. If you are in the market for an Acura, do not be fooled by the multi-million dollar facilities. Look no where else but Rick Case Acura. Thank you!!! More

I went for my scheduled service and my service advisor Felipe was very helpful. He answered my questions and addressed my concerns. It was a pleasure to deal with him and the wait time was reasonable Felipe was very helpful. He answered my questions and addressed my concerns. It was a pleasure to deal with him and the wait time was reasonable More

I really enjoyed visiting and buying my car at Rick Case’ Acura. Sellers and managers are very helpful. I had a good experience. Acura. Sellers and managers are very helpful. I had a good experience. More

I love this dealership, however I could never receive the upper management full attention. I just get a lot of sales pitch. upper management full attention. I just get a lot of sales pitch. More

The most pleasant car buying expereince that I have ever had, Salesperson Juan was over the top. had, Salesperson Juan was over the top. More

Great customer service and very quick job. Gave me my car very clean and explained everything Gave me my car very clean and explained everything More