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Universal Mitsubishi
Sherman Oaks, CA
1,846 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,846 reviews
April 23, 2024
Great customer service. Paul and his team always check the possible issue of my car. Paul and his team always check the possible issue of my car. More
by OSCAR.ENRIQUEZ.JR
Verified Customer
Helpful April 22, 2024
They are very helpful and friendly they answer any questions we asked them. And solve our issue. questions we asked them. And solve our issue. More
by EMANZUHER
April 19, 2024
Tiki made the process easy so far. We still have to wire money to the bank and take delivery of the car. But it's been good so farm. We still have to wire money to the bank and take delivery of the car. But it's been good so farm. More
by dick_and_sharon
Employees Worked With
April 19, 2024
BEWARE! Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was bang Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was banging and Tesla service said new CV joints needed at cost of$2800. No way the dealer drove this car and confirmed good working order and if they did, they misrepresented it (ie lied) to buyer. I would never buy from them again and for sure do NOT buy a used Tesla from them unless you take it to Tesla service yourself and pay for them to check it out. You cannot trust these guys to have done anything to test drive car. Now dealer refuses to communicate and discuss compensating me for critical repairs needed on a brand new car. I thought they were different but they are not - don’t trust their review of used car without verifying with qualified 3rd party. They say they sell a lot of used Teslas but they seem to know nothing about them or are just plain dishonest. More
by cb54
Employees Worked With
April 17, 2024
I highly recommend this dealership service department. appointment was easy to get. the service in and out was awesome. Paul and Armen are great service advisors. will definitely go back. appointment was easy to get. the service in and out was awesome. Paul and Armen are great service advisors. will definitely go back. More
by ARMEN1323@YAHOO.COM
April 15, 2024
Paul and crew are the best Service was done in a timely manner And very professional manner And very professional More
by RICHHARO
Employees Worked With
April 15, 2024
Paul and Armen were so helpful! They really went above and beyond with addressing all of my concerns and questions. Will come back to this dealer and have my vehicle serviced here f They really went above and beyond with addressing all of my concerns and questions. Will come back to this dealer and have my vehicle serviced here from now on. More
by Andrea
April 13, 2024
Wonderful experience with Paul and the crew. Will definitely be coming back. keep up the good work😄 Will definitely be coming back. keep up the good work😄 More
by MARGIERAY53
Employees Worked With
April 11, 2024
Armen and he’s team did a Good job thanks guys excelente work will do my oil change and maintenance here from now on 👌👌👌👌👌👌👌 work will do my oil change and maintenance here from now on 👌👌👌👌👌👌👌 More
by QUEZADA.KARLA
Employees Worked With
April 10, 2024
Saul was assigned to sell the vehicle to me but was unavailable.There was another gentleman that assisted me by the name of Juan. He was pleasant. The woman who was in the finance department by the nam unavailable.There was another gentleman that assisted me by the name of Juan. He was pleasant. The woman who was in the finance department by the name of Tiki was helpful as well. More
by KSIMON1912
Employees Worked With
