North Trail RV Center

Was sold a defective unit and scammed by finance by a non-refundable deposit clause. Was promised the unit was in perfect condition, put money down, arrived and sat at the dealer for 7 hours to fix 10% o non-refundable deposit clause. Was promised the unit was in perfect condition, put money down, arrived and sat at the dealer for 7 hours to fix 10% of the problems with the unit. Was too late to back out they said if I walked away they’d keep my $65,000 deposit. This dealer is a con artist and a scammer. Who would put a clause putting their buyer on the hook and not letting them visually inspect the unit before taking and keeping their money? Unbelievable. Shady company, stay far, far away. Was promised the Tiffin RV was in perfect working order. There’s over 20 things still broke now it’s stuck in my driveway totally unable to be used. Worst purchase and worst dealership I’ve ever dealt with in my life. These RV’s are junk, don’t buy an RV. More

We recently purchased a 2012 Tiffin Phaeton and traded in our Thor as part of the deal. The bulk of the several weeks of transactions were done over the phone with the exception of my brief visit to spend t our Thor as part of the deal. The bulk of the several weeks of transactions were done over the phone with the exception of my brief visit to spend the day looking at and driving motorhomes. I had the pleasure of working with Colby Dorman, who, from the very first phone conversation was helpful, available, knowledgeable, and great to work with. We looked at numerous motorhomes during my visit as well as online during the two weeks prior. At the end of the day, I selected the 2012 because of our expected usage, the overall condition of the coach and I actually liked it better than a 2017 I expected to purchase. The actual process of the purchase was easy and I appreciated the assistance I received from Michael Engh in Finance and the team in the service department for work I chose to have done with the coach. The only reasons for a 4 instead of a 5 star was: 1. This dealership does not post pricing on their website which I found unusual as well as a bit strange. It can be difficult to contemplate and negotiate a price when you are doing so based solely on what you are told from the sales person. 2. Apparently this dealership does very little work on any RV's they take in trade. There are a lot of notices emphasizing "as is" and when that is not only to protect the dealership but it also allows them to essentially need to spend nothing on their side of the transaction, other than holding costs. 3. I purchased an 11 year old RV. Again, because it apparently is over 5 years old, virtually nothing is done to it in terms of cleaning it on either the inside or the outside. Spending a little south of 200K should at least get the thing cleaned before it is delivered I would hope. Having said all that, I did enjoy the incredible selection of coaches they have on site and all of the folks I had the pleasure of interacting with there. Colby was a star and a constant guiding light throughout the process and if, and when the time comes to step it up, I will not hesitate to call him again. More

In 2019, we purchased a Newmar. The sales department and salesman were most helpful. We were instructed on all the "bells and whistles" this coach has and then we were on our way. W The sales department and salesman were most helpful. We were instructed on all the "bells and whistles" this coach has and then we were on our way. We live in Connecticut and have called the service department a few times with questions concerning the heat, air-conditioning, and a few minor issues. Most recently, we called concerning some freightliner issues. The coach was seen at 2 freightliner dealerships and they made a mess of the wires and hvac systems. Brett Howard in the service department returned my call and helped me with my many questions and took pictures inside the various basement slides where my questionable wire connections were. I can't say enough about how helpful and professional he was with my problems even 4 years after I bought my coach. Thank you North Trail and especially Brett. Charlie More

Bought second RV from North Trail, thought we were all friends and I could trust them... did I say "Trust"... I'm the stupid one for trusting any dealer, but I did and now it's a nightmare. Bought a 20 friends and I could trust them... did I say "Trust"... I'm the stupid one for trusting any dealer, but I did and now it's a nightmare. Bought a 2022 Veracruz with 9,000 miles and it looked and smelled like new. I did not inspect it, just looked it over and drove it for a few minutes. Paid cash in advance "Yes only and idiot should do that"... but I trusted them. By time we get there to pick the RV and the demo fellow showed us the electronics, who stood in the same position the whole time "on the damaged floor, then said let's go outside and he put the slide away, IT WAS TOO LATE. We took the RV, drove across the street to the Cracker Barrel, put the slide out and found the vinyl doubled over from the center slide roller and the floor all sunken down... soft spot in the floor. I contacted the sales person immediately, within one hour, bring it back on Monday - it was Friday night and we were fortunate enough that Camping World allowed us to stay in there lot until Monday, good dealership! Back to North Trail and the sales manager named John pretty much told us to go jump in the lake. As he stated, YOU BOUGHT IT, DO WHAT YOU WANT WITH IT BUT WE ARE NOT GOING TO STAND BEHIND THE SALE AND WE ARE NOT GOING TO FIX IT... CALL THE FACTORY AND SEE IF YOU CAN GET SOME HELP! I called and left a message on the owners voicemail, AND OF COURSE EVEN HE DID NOT CALL BACK... THE WORST CUSTOMER SERVICE I'VE EVER SEEN - BETTER CUSTOMER SERVICE AT HARBOR FREIGHT. I PERSONALLY WILL NEVER GO BUSINESS WITH NORTH TRAIL AGAIN, NEVER, I FEEL LIKE WE'VE BEEN SCAMMED AND THIS UNIT WAS NOT A WHOLESALE UNIT. GM More

I have worked with Kevin on two purchases. I have a 21 Dutch Star and now a 22 Super Star. The Newmar line speaks for itself and North Trail / Kevin have always done a great job to help me g I have a 21 Dutch Star and now a 22 Super Star. The Newmar line speaks for itself and North Trail / Kevin have always done a great job to help me get what will work best for my family. Keep an eye out for a King Aire soon Kevin! Thanks, Mike More

I went to North Trail the first time to check out rvs. I was told I couldn’t drive one. I was not upset because I wasn’t ready to buy one yet. I then went back about 5 months later to buy one. I was then I was told I couldn’t drive one. I was not upset because I wasn’t ready to buy one yet. I then went back about 5 months later to buy one. I was then told I couldn’t drive one until we negotiated a price. I told them I was not negotiating a price until I see how the rig drove. I drove 2 1/2 hours and I never got to drive it. If thats the way they treat when going to buy an RV, can you imagine what it must be like when you bought it already and you need service. I’m never going back there again!!!! More

Purchased a 2022 Baystar at North Trail. Ordered Aug 2021, delivered Jan 2022. Sales Rep Eric Martinez is knowledgeable and responsive. He let us know what was happening each step of the way. Every em 2021, delivered Jan 2022. Sales Rep Eric Martinez is knowledgeable and responsive. He let us know what was happening each step of the way. Every email, text, and phone call was returned quickly. Delivery was smooth too, Justin Graham had all the paperwork ready and clearly answered all our questions. Jon Mariotti is the tech who explained all the systems and options on our new motorhome. Our first night in the Baystar was problem-free. North Trail is a large volume dealer - huge sales and service operation, including a full paint and body shop. Everything looks brand new and despite their size, they deliver a "small town dealer" feeling. More

I just had our coach serviced at North Trail RV.And I I just had our coach serviced at North Trail RV. And I have to say that it was the best Service experience I have ever had. Our Service Advisor Micha I just had our coach serviced at North Trail RV. And I have to say that it was the best Service experience I have ever had. Our Service Advisor Michael Phillips made the difference! Our coach was their for about a week and Mike gave us a call almost every day to give us an update on the progress. He was always very professional which isn't what I have experienced in the past when getting service. We also have to say that our Salesman, Eric Martinez, that sold us our coach 3 years ago has been terrific. He has always been available even years after the sale to help with any Problems we have encountered. Great Follow through from both that you don't often find. Between Eric in Sales and Michael in Service they have made our experience at North Trail RV much better. Thanks Ray L. More

Had an issue with the RV while out on the road. Tried calling to speak with service. Was told they don't have time to speak with me. Once you've signed on the line, they're done with you. Wouldn't calling to speak with service. Was told they don't have time to speak with me. Once you've signed on the line, they're done with you. Wouldn't recommend. More

Eric Martinez and North Trail RV Center made our first Class A RV purchased an exceptional experience. Diego did an excellent job showing us around the rig as well. Eric made sure to deliver on every pr Class A RV purchased an exceptional experience. Diego did an excellent job showing us around the rig as well. Eric made sure to deliver on every promise made and happily provided us with his personal contact information and encouraged us to reach out to him directly if we had any issues. He has lived up to that promise as I have reached out a few times and he is always on point with guidance/instruction and awesome support. Thanks for delivering with integrity. Rest assured, we will be back when its time to upgrade! Many thanks to Eric, Diego, and Justin! Best, Sam & Toni Williams More