Diamond Suzuki

As other people have noted the only good thing about Diamond Suzuki is the price. I have had 4 other Suzuki's so I know they are good engines. I took my Sea Pro in January for a repower of a White 200 H Diamond Suzuki is the price. I have had 4 other Suzuki's so I know they are good engines. I took my Sea Pro in January for a repower of a White 200 HP & was told it would take about 10 days to install so I called after 12 days & was told that was business days. I waited a week then called again after numerous calls I finally got Grant who told me they were backed up " Do to Covid". It would be another week. Then I was told I needed to upgrade the steering from Bay Star to Sea Star, another $2,000. Then after another week finally got Grant he said the White motor was damaged when they opened the crate. { More BS} So I said do you have a black one ?, oh yea I was told, so I said can you put that on NOW. After 6 weeks I finally go a call to pick up the boat. When I got there to pay for the motor Grant took for ever to appear. So I went to look over the install, I discovered a trailer light was broken off the trailer & a radio antenna was broken off the console. They installed a new tail light but never tested it didn't work for my 65 mile trip home. When I handed the radio antenna to Steve, I was just given a blank stare. When I got home I had to rewire the tail light then discovered the speed indicated no longer worked. The trim tabs worked when I brought the boat to them but didn't when I got it back, told by Steve they wear out sometimes. I've had Bennet trim tabs on other boats that lasted over 20 years. As it turn out I discovered the switch got corroded by sitting in the weather for 6 weeks with no cover. The speed indicated was also working but I was told by Steve he doesn't like water driven speed indicators, but when I bring to boat back in for service they would run the pickup tube to the console & adjust the tilt so the motor would NOT be in the water when tilted up. For my trouble he would discount the service from $335 to $275. WOW big discount? I bought Suzuki oil, filter & lower unit oil for $108 tax included. Yea it took me an hour & a half to do the service but I didn't have to waste a day driving 130 miles while they might get it done in a day? While doing the service I discovered 3 cowling bolts were missing so I called & asked them to send them to me. After being transferred 3 times I finally got the parts department who said it would take a week to 10 days to order the parts, {amazing a Suzuki dealer who doesn't have cowling bolts. Well it's bee a month. Now I'm told they need a picture of the bolts do they can order them. Really? Pay the extra money & go to a reputable dealer !!! More

Was trying to repower my boat and was bombarded with a very rude irritated sales associate who got angry and a few simple questions on the motors themselves and hung up while I was mid sentence. I called very rude irritated sales associate who got angry and a few simple questions on the motors themselves and hung up while I was mid sentence. I called Suzuki themselves and got all the answers I needed from them very nicely and left a complaint to them of the dealer (diamond Suzuki) Safe to say I will steer everyone I know away from this terrible situation and save them dealing with the terrible employee(s) that work there. More

I'm from the north. The process is definitely different, but the out come is kick a**. Thank Tom Pelchan Grant Steve and crew. Extremely happy with the motor rigging and finished product marine but the out come is kick a**. Thank Tom Pelchan Grant Steve and crew. Extremely happy with the motor rigging and finished product marine More

Grant is very knowledgeable and helpful. I highly recommend. My husband and I are satisfied and will return if we need anything in the future. recommend. My husband and I are satisfied and will return if we need anything in the future. More

Grant was very helpful , professional and attentive, extremely knowledgeable in motors, staff/ service was very professional and knowledgeable as well. Had an awesome experience Thankyou diamond motors extremely knowledgeable in motors, staff/ service was very professional and knowledgeable as well. Had an awesome experience Thankyou diamond motors and marine More

Will never do business with them. Grant was not helpful in any of the many calls, made us feel like we were a bother in interrupting him. No call backs, no follow up no cares. I understand that busy is bus in any of the many calls, made us feel like we were a bother in interrupting him. No call backs, no follow up no cares. I understand that busy is busy but where is the customer service. Saturday I told him forget it I will shop elsewhere. AND I DID! Now my wife and I are happy owners of a NEW 2021 115. Diamond Suzuki is NOT Diamond Customer Service and I do NOT recommend! More

I tried to buy a motor as they advertised on their web site Suzuki 140 df . Mr. Grant reached out to me about the inquiry but he was very disruptive and rude! And simply said NO As simple as that. I had site Suzuki 140 df . Mr. Grant reached out to me about the inquiry but he was very disruptive and rude! And simply said NO As simple as that. I had the money to do bossiness but customer service is real BAD no wonder why average 3 STAR. I do not recommend buying from them. More

Repowered with DF250hp, at diamond motors. First Repowered with DF250hp, at diamond motors. First off, let me start by saying that if you know for sure you are probably going to buy a Suzuki o Repowered with DF250hp, at diamond motors. First off, let me start by saying that if you know for sure you are probably going to buy a Suzuki outboard Motor from diamond marine in new Smyrna Beach, that you demand a sit down of at least 10 minutes of full attention from your sales rep. Sales rep was on the phone off the phone and it is very disruptive. Buying a new motor to me is a very big deal and requires full attention of at least 10 minutes. Go in knowing what you want, what HP, Length of shaft, what gauge you want, digital gauge, not a idiot light, but shows actual numbers of temp degrees like C10 gauge upgrade I ordered at $600. Do some homework before going in. Make sure to buy a sun cover for any gage. Get in writing what date to which the boat will be ready, delays are common. There are two types of prop rotation, clockwise which is standard issue, and counterclockwise which is opposite of a twin motor set up. Make sure there is no mix up, correct standard issue is (clockwise) on a single motor. The mechanics and employees are hands on and very informed and loyal to their job. They will answer any questions you may have, but ask the right questions. I still have no fuel gage or shows fuel usage from motor electronic control box and I installed my own analog fuel gage, but i end up knowing the truth at the gas station by the gallons pumped and hours of run time. Will research if fuel usage info is accurate and attainable from the motor electronic control module. If so, I want to get it hooked up right that’s my only remaining gripe. Over all, I am very happy with my brand new motor that purrrrrs like a kitten with lots of power, while quiet and fuel efficient, and very reliable my research shows. There were some bumps in the road to which they accommodated me, brand new means perfect, and it was close, but not to my liking, and they went the extra mile to appease me. Manager Tom is on his game and doing his job. Now have just over 20 hours on my new 250 hp after changing break in oils in motor and lower unit at 20 hours, (YouTube) next oil change every 100 hours, and can’t wait for good weather to run up some more hours. Hope this helps with your purchase of a new outboard. Written Oct 8, 2020 . More

Happy with our 6 hp. Suzuki We purchased a 2020 6 hp. Suzuki from Grant at Diamond Suzuki. It was a Great experience Grant knows His product and Steve in Parts and Service was su We purchased a 2020 6 hp. Suzuki from Grant at Diamond Suzuki. It was a Great experience Grant knows His product and Steve in Parts and Service was super friendly and helpful. We highly recommend Diamond Suzuki and WE will be back to repower big boat. More

Only thing good about this place is price Diamond Motors and Marine has nothing but a low price to offer, Their Customer Service is terrible, They do not communicate at all, Make a lot of prom Diamond Motors and Marine has nothing but a low price to offer, Their Customer Service is terrible, They do not communicate at all, Make a lot of promises upfront that they can't keep. Their workmanship was horrible, had to do a lot of repairs to my boat when it was finally done. Their treatment of my old outboards was terrible, they couldn't find my parts that they removed and wouldn't even try to help me, which is making it hard to sell them. I have learned a valuable lesson that price is nothing without quality.. There is no quality with this company.. would never recommend them. More