Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
2,601 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,601 reviews
April 18, 2024
Alex Flinn was very helpful and courteous during our service appointment. He made sure that our vehicle was finished in a timely manner and that the vehicle was washed. Wow, what a great dealership. service appointment. He made sure that our vehicle was finished in a timely manner and that the vehicle was washed. Wow, what a great dealership. More
by Matthew
Employees Worked With
Alex Flinn
Helpful April 17, 2024
Michael was very helpful and friendly throughout the process of purchasing a vehicle. Was also very knowledgeable about the M340i that I was interested. process of purchasing a vehicle. Was also very knowledgeable about the M340i that I was interested. More
by Isaiah.alvarez22
April 16, 2024
One of the smoothest transactions I've been through! My sales rep was David Reynoso and it was a pleasure working with him. Also worked with Jj, he showed my wife and I the all the tech functions and us My sales rep was David Reynoso and it was a pleasure working with him. Also worked with Jj, he showed my wife and I the all the tech functions and user interface of the iDrive radio which is definitely a must! I highly recommend shopping for a car at Bill Jacobs, the team made buying enjoyable and easy. I will definitely go back for future purchases More
by Accelplus1
April 15, 2024
Leased a new X3, with all the negotiations done by email. David Reynoso was very easy to with, and ultimately gave me the best overall deal. Coming to the showroom to pick up the car was very quick and effic David Reynoso was very easy to with, and ultimately gave me the best overall deal. Coming to the showroom to pick up the car was very quick and efficient. This is a dealer that values your time and treats you with respect. Will likely be leasing my BMWs from Bill Jacobs going forward. More
by BG
April 15, 2024
Shyann Jones was an enthusiastic and knowledgeable sales person at Bill Jacobs during our new car purchasing experience there. I would recommend her to anyone in the market for a new vehicle. person at Bill Jacobs during our new car purchasing experience there. I would recommend her to anyone in the market for a new vehicle. More
by pmaras747
Employees Worked With
April 13, 2024
I was impressed with the service that Jonathan Matthew and his colleagues (Mike Adler and Rob Trax) provided at Bill Jacobs. Quick turnaround on any questions and requests, and great follow up. If an an and his colleagues (Mike Adler and Rob Trax) provided at Bill Jacobs. Quick turnaround on any questions and requests, and great follow up. If an answer to a question was not known immediately, I would receive a response later that day. Team effort there. Transparent on price. I would recommend them to anyone. More
by mprotatori
April 11, 2024
Russ got my information online. He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! He did a great job at giving me an online quote so that my in-person experience would be hassle free. I LOVE my new X1!!! More
by CDillon
Employees Worked With
April 10, 2024
Great attention to details, professional, and able to get through all the roadblocks to get our deal closed. through all the roadblocks to get our deal closed. More
by tom.vloedman
Employees Worked With
April 10, 2024
Brendon was amazing , I had a tire change emergency and he made sure I was accommodated even though they had a jam packed calendar. His attention to detail and advice on the best steps forward saved me a l he made sure I was accommodated even though they had a jam packed calendar. His attention to detail and advice on the best steps forward saved me a lot of hassle and I’m very happy about the level of service . 5 stars well deserved! More
by palijari
Employees Worked With
Brendon Chervinko
April 07, 2024
My salesman Russ was top notch. I would recommend him and this dealership to anyone interested in a BMW I would recommend him and this dealership to anyone interested in a BMW More
by Kittell
Employees Worked With
