Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,576 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,576 reviews
August 11, 2020
Allen was so nice and kind. Whatever I asked him, he would be very enthusiastic to answer. His service was excellent and he can solve all my problems would be very enthusiastic to answer. His service was excellent and he can solve all my problems More
by Chen Qu
Employees Worked With
Helpful August 11, 2020
All good, for the beginning till the end, service me with enthusiasm. This is my first car I ever have. He taught me everything I dont understand through the whole process, plus with massive patience! enthusiasm. This is my first car I ever have. He taught me everything I dont understand through the whole process, plus with massive patience! More
by Ido
August 11, 2020
Pleased with the experience at Lexus of London, I was helped by Larry who has professional knowledge of the vehicle and comparable makers and models, he is very patient with my questions and compassionat helped by Larry who has professional knowledge of the vehicle and comparable makers and models, he is very patient with my questions and compassionate. Overall great experience and for sure will recommend this business, keep the work! More
by Di
August 10, 2020
Excellent service Helpful and friendly staff. Dealership is efficient and well organized. Good covid19 precautions taken. I will not hesitate to go back to them for any Helpful and friendly staff. Dealership is efficient and well organized. Good covid19 precautions taken. I will not hesitate to go back to them for any future vehicle needs. More
by Sandeep.C
August 10, 2020
Very friendly and patient. Answer all my question and suggest the suitable car for me. Really happy to meet him and I will buy a new car with him when i need suggest the suitable car for me. Really happy to meet him and I will buy a new car with him when i need More
by Frank
Employees Worked With
August 08, 2020
Staffs are friendly, courteous, and helpful. The shop is fully aware of Covid-19, surface and desk sanitized , make people feel safe. Staffs are knowledgeable. fully aware of Covid-19, surface and desk sanitized , make people feel safe. Staffs are knowledgeable. More
by Geoffrey Yuen ChienLee
August 07, 2020
dealers are helpful and kind. they are patient and really helping customers. if I want to buy another car，i will also think about them really helping customers. if I want to buy another car，i will also think about them More
by tddzl26
August 07, 2020
I get an excellent service from the team, Allan,Jack and Larry give me nice recommendation ,nice service, nice car and nice experience eventually,Thans. Larry give me nice recommendation ,nice service, nice car and nice experience eventually,Thans. More
by Sean
August 05, 2020
Rick was amazing , He was so kind and professional He helped me with my family to fine the best option and always follow up with us to see that everything is going we , He was so kind and professional He helped me with my family to fine the best option and always follow up with us to see that everything is going well More
by rimfiras
August 05, 2020
Excellent customer service I had Lexus RX 2017 for 3 years. Despite living in Ancaster. I was always communicating with Rick Watson who was helpful all the way in any question a I had Lexus RX 2017 for 3 years. Despite living in Ancaster. I was always communicating with Rick Watson who was helpful all the way in any question around this car and other cars. I would definitely recommend this dealership. They all take customer service to the next level. More
by Safwan1
Employees Worked With
