NewRoads Newmarket Toyota

Fernando was a great sales agent to work with. He kept us informed throughout the process. I would highly recommend him to friends and family. I did find the dealership overall to be very busy and seemed at informed throughout the process. I would highly recommend him to friends and family. I did find the dealership overall to be very busy and seemed at some points unorganized at no fault to Fernando. More

After 10 years with this dealer, I am leaving today. The service staff is rude. Maybe the dealer is big and they don't care one or two customers any more. For ten years, I have done my every service at this service staff is rude. Maybe the dealer is big and they don't care one or two customers any more. For ten years, I have done my every service at this dealer. But today they told me that I didn't make appointment for my oil change. Seriously? Not mentioned I have never come without an appointment. And now they turn me home saying I don't have appointment for oil change. Then the staff gave me my key leaving my car inside AND ignore me. That's fine for me to leave. More

Our Sales associate was very personable and patient with us. He took the time to explain and answer all of our questions. Overall a great experience! us. He took the time to explain and answer all of our questions. Overall a great experience! More

I recently purchased a new vehicle from Newmarket Toyota. I cannot express how wonderful my experience was. From the time I made my first call to even after I had picked up my vehicle, Fernando Lucadamo wa I cannot express how wonderful my experience was. From the time I made my first call to even after I had picked up my vehicle, Fernando Lucadamo was amazing. Fernando answered all of my questions, was available any time of the day when I would call him and was extremely kind and friendly. I would recommend this dealership to anyone and would suggest you deal with Fernando Lucadamo, you will not be disappointed with his customer service. More

Easy going staff, not super pushy like many dealers. Good location, well placed and convienient. They have a bunch of new and used. Good experience over all. location, well placed and convienient. They have a bunch of new and used. Good experience over all. More

Courteous and efficient service A good experience beginning with finding an appropriate vehicle on a well laid out website. There was no sales pressure and I was able to test drive t A good experience beginning with finding an appropriate vehicle on a well laid out website. There was no sales pressure and I was able to test drive the car to my satisfaction. Negotiating a price was quite expeditious, stress free and I felt mutually fair. The only negative is the remaining chemical smell from the detailing as my wife is allergic. In fairness the dealer attempted to solve this before I took delivery but it still persists. I'm sure it will dissipate over time. It would be good if we new what cleaning agent the Detailers used so we can tackle it further at home. Overall this was a very good experience. Thank you William. More

Diagnostic fees with ECP Really disappointed with my Toyota ECP experience. Long story short, my 2015 Tacoma A/C compressor failed, thankfully it's a covered component by EC Really disappointed with my Toyota ECP experience. Long story short, my 2015 Tacoma A/C compressor failed, thankfully it's a covered component by ECP. The not so great part, the dealer claims they cannot recover their diagnostic time from ECP, therefore the end user has to pay for the diagnosis. I totally disagree with this approach, if the failure is not a covered component, it's my invoice, I get that, but for covered components diagnostics should be included. Once again watch out for the fine print and don't believe any of the marketing material out there. "Assured, worry-free motoring, no deductible" etc, not completely true. More

Great sales experience for nervous senior Looking for a small, used Toyota for my 82 year old mother involved Email, phone and personal visits. In all cases, Francois was very helpful and pro Looking for a small, used Toyota for my 82 year old mother involved Email, phone and personal visits. In all cases, Francois was very helpful and professional with the many questions, test drive, prepping for delivery and guiding us to the process. My mother was very nervous but Francois did a great job making her feel at ease which was of tremendous value to the decision and closing process. I also appreciate that the dealership had fair asking prices for the used vehicles we considered. This really reduces the stress that could be built up by having to aggressively negotiate the price. My mother couldn’t be happier with the vehicle and my Thanks to Francois for everything he did to make that so. More

Toyota Newmarket are excellent making deals and giving privileges to their costumers..All employees are so approachable and kind..Keep up the good job Toyota💖💖💖👍👍&# privileges to their costumers..All employees are so approachable and kind..Keep up the good job Toyota💖💖💖👍👍👍👍 More

Awesome!!! He was a great sales associate! Very personable. We didn’t feel any pressure. Went above and beyond! He helped us find the right vehicle for our family! Great service from him!! personable. We didn’t feel any pressure. Went above and beyond! He helped us find the right vehicle for our family! Great service from him!! More