Acura Sherway

We have dealt with Sal and Ali before and continue to be happy with our most recent experience. This time we had the opportunity to meet and work with Anthony. He was great! He was thorough and patient be happy with our most recent experience. This time we had the opportunity to meet and work with Anthony. He was great! He was thorough and patient with all our questions and concerns. Thank you, Anthony. More

I will never purchase from Acura Sherway again and this is my second Acura car. From sales, to warranty, to service, I had poor service all around. My experience with them was simply put, deceptive, manipu is my second Acura car. From sales, to warranty, to service, I had poor service all around. My experience with them was simply put, deceptive, manipulative, coercive, avoidant, egoic, and all about power, control and corruption. I could go into full details but in a nutshell when they do not fulfill contractual agreements and are rude and the proper servicing that should have been done at the outset of purchase is not even up to par. Better yet, the service manager Jason Gonneau actually drove to my home an HOUR away to STEAL the loaner car back as I am dealing with Acura Canada to see if they could help me get Acura Sherway to comply with the contractual agreement. Think he could have provided 24 hours notice that they would not handle their obligations and take the car back? No, I had to find a ride to Acura Sherway to pick up my car which had the battery pulled on it, the lights that were to have been repaired (driver’s side mirror doesn’t even light up properly - imbalance from the brighter light on the passenger side view mirror) and the puddle light doesn’t even light (which they were to have fixed). What kind of low life service manager does that and then is rude and yells at a female customer because he cannot man up and admit that they were all deceptive in their handling of my car? Steals the loaner car back without a word and makes you find your own way back to Acura Sherway only to see your car covered in mud and bird crap and interior too? Peter Ho was deceptive in his sales - wet the car down to hide the blemishes and didn’t properly disclose the car issues or provide a Car Fax. Ali Quereshi was deceptive in warranty - I tried to call to ask for undercoat rust proofing to be removed and add extended warranty instead and he didn’t bother to call back. Sorry but when I spend $40K on a car at your dealership, you better call back quicker than that when someone leaves an urgent message. Eric Turner threatened me with “oh the car was put in the back security gate so it won’t be stolen”. Then the GM Ameer Khan says there are no security cameras here - not worth it and we had three cars stolen over Christmas Break anyways. Who says that? And what GM doesn’t call you back when you leave an urgent email more than 72 hours ago? I will tell you - one who is used to the complaints at his dealership, that’s who. Trust me - do not purchase your car at Acura Sherway. They are absolutely inhumane and will receive their karma for that. Take your money elsewhere. More

No one should ever do business with Acura Sherway. I bought a 2016 TLX and purchased extended warranty on top of my warranty Shobit was my sales rep but within six months after the purchase my engine sh bought a 2016 TLX and purchased extended warranty on top of my warranty Shobit was my sales rep but within six months after the purchase my engine shut off on the highway and the dealership threatened me with lawyers. I basically had to pay for a new engine out of pocket even tho the warranty covered it. I asked what the issue was and I was told they can’t tell me that. You are better off going to another dealership. More

David L was extremely helpful. I purchased an TLX from him, and I love 3 hours away. He arranged so that the vehicle would be ready for my to take the same day if I decided to buy it. He was knowledgeabl him, and I love 3 hours away. He arranged so that the vehicle would be ready for my to take the same day if I decided to buy it. He was knowledgeable, friendly and willing to help make a deal. I had an excellent experience at Sherway Acura and I would return. More

I was very pleased with this Acura dealership. The staff were professional and friendly. Upon arriving I was offered coffee, muffins or a sandwich! The environment is sleek and the feeling is one of calm. were professional and friendly. Upon arriving I was offered coffee, muffins or a sandwich! The environment is sleek and the feeling is one of calm. No haggling, high pressure sales here. I was especially impressed with Shobit, the employee who assisted me in finding the perfect car for my needs. He was open, honest, intelligent and humorous! I’d definitely rate the service a 5/5. More

This is very long overdue, but Acura Sherway is by far the best dealership I’ve ever been to. Dennis, Omar & the finance manager (I forget his name, sorry!) helped me get out of a really complicated situa the best dealership I’ve ever been to. Dennis, Omar & the finance manager (I forget his name, sorry!) helped me get out of a really complicated situation last year in July and I am forever thankful for them. They went above and beyond for me and no words could ever express my gratitude. I am obsessed with my car & will forever recommend Acura Sherway to ANYONE. Thank you so much. - Ashley More

I had an excellent experience at this dealership. When I was ready to buy in the early afternoon, Tom was the available Sales Representative. Unfortunately the previous Sales person I dealt with was not th was ready to buy in the early afternoon, Tom was the available Sales Representative. Unfortunately the previous Sales person I dealt with was not there. Tom was was very knowledgeable and the pricing is very fair (thanks Chris). Ali the Business Manager is very chill and was not pushy and aggressive with add-ons. The pick up experience with Tom was smooth and timely. I definitely recommend this dealership for anyone in the market a for vehicle . More

salem khan and rachel are backbone of acura sherway Just got my second vehicle from acura sherway and had a great experience. Thank you sal for making the exploration and decision making process easy. I Just got my second vehicle from acura sherway and had a great experience. Thank you sal for making the exploration and decision making process easy. I never met a person and dealer that pays so much attention to the little things - from the detailing of the car to showroom ready to providing data and answers to questions without pressure of a sale. What a convenience to have a dealer like this near me. last but not the least rachel without u r help i cannot even think of starting my car. More

Excellent Dealership to shop for an Acura. They have a professional sales team that is willing to help all clients with the utmost respect and care. Dealership to shop for an Acura. They have a professional sales team that is willing to help all clients with the utmost respect and care. More