Southside Mitsubishi

Very worst customer service center. When you drop off your car to Southside Mitsubishi they are planning to charge you minimum 800 dollar and above. Branch manager never allow any one to talk or askin your car to Southside Mitsubishi they are planning to charge you minimum 800 dollar and above. Branch manager never allow any one to talk or asking question or not willing to discuss anything. He talked continuously about the quote and get your money. I went for car start up issue they charged around 827 dollar and replaced the starter but within one year i had the same problem around 7 times. Even I put new battery then finally AMA technician told me to replace alternator. I have dropped my car to Southside Mitsubishi who changed starter one year later for same reason. Now they charged again 872 dollar plus diagnose fee 67 dollar. If first time they did proper diagnose then I don't want to struck with 7 time and additionally I don't want to spend this much huge money again. Service center girls and branch manager never interested to discuss anything about previous repair or previous charge. they are concentrate about this new bill 872 dollar and diagnose fee. They said I came after one year warranty period but that's not true. I phoned them within a year and they transferred one of the branch manager, he said simply this is battery issue, so Southside Mitsubishi cannot do anything. I don't understand their service and customer relationship, some higher official need to take an action against these kind of irresponsible people. Now the branch manager saying we can buy parts from out of market, if you need original part then you need to pay 1600 dollar but I have text message from service department girl, she said, they are going to use "Original Mitsubishi parts" for this 872 dollar quote. I don't understand this game. 34 Ave NW Edmonton, Southside Mitsubishi. More

I’ve brought my 2018 RVR in on time for each service as per the recommended maintenance schedule. They neglected to rotate my tires at 24k, again at 32k, again at 40k, and at the 48k service I requested of per the recommended maintenance schedule. They neglected to rotate my tires at 24k, again at 32k, again at 40k, and at the 48k service I requested of the receptionist an explanation of how the excessive wear caused by their negligence would be handled by their (best in the business) warranty? They rotated the tires finally but my request was ignored. I asked upon receiving the car again for the same explanation, this time of the mechanic, that too was ignored. I filled out the customer satisfaction survey and was contacted regarding my dissatisfaction by a manager named Dan. My email to him outlining my experience was once again ignored. I wrote a second time to confirm if he had possibly overlooked my email or if he had chosen to ignore as did the others... You got it, ignored. My recommendation when looking for a new vehicle is to ignor this dealership. More

Had technician tell me to replace our brand new battery because he could not tighten terminal he let us take car home with a loose terminal he said put a screw in between post and terminal to tighten whent because he could not tighten terminal he let us take car home with a loose terminal he said put a screw in between post and terminal to tighten whent home put the terminal on properly and tightened without screw took 10 seconds to do it properly ourselves xxx do you think paid $160 hour for these type of technician who can not see the terminal was not on properly and could not fix in 10 seconds this is the service you get from this dealership tried to talk to the head technician but they would not let me do not trust this dealership they want to overcharge you for everything with lots of stupid excuses and no accountability More

Criminals operating under the guise of a dealership. They will lie to you from the owner all the way down to service. The sales department is the worst. They will tell you you can pay cash and then say finan will lie to you from the owner all the way down to service. The sales department is the worst. They will tell you you can pay cash and then say finance only. They will give you timelines for service and exceed them by weeks, often trying to charge you for warranty services or just overcharge while telling you you are getting a discount. They will witness misconduct, or damage to customer property and turn a blind eye. More

Bunch of crooks , never ever deal with them. The sales manager is arrogant and not helpful at all. They should call it southside scam and rip off dealership. manager is arrogant and not helpful at all. They should call it southside scam and rip off dealership. More

Very Poor Experience and cannot recommend We bought a brand new RVR and totally regret it. Great car and great brand. However, Southside Mitsubishi are amateurs and very unprofessional. We bought a brand new RVR and totally regret it. Great car and great brand. However, Southside Mitsubishi are amateurs and very unprofessional. When the request is not being ignored; we find they don't talk to each other between and within Departments. Hence nothing gets resolved and completed. Evidently, in our experience, it all trickles down from the top with absence of leadership and business like manners. Certainly, buy a Mitsubishi but just don't go to Southside Mitsubishi in Edmonton. More

Liron is a master at TCB’ing. That is, ‘Taking Care of Business’. He knows how to do business and then take care of business in order to meet your needs. Seriously, I’ve never been so impressed. I knew wh Business’. He knows how to do business and then take care of business in order to meet your needs. Seriously, I’ve never been so impressed. I knew what I wanted and together we made it happen with no headaches. Very professional, knowledgeable and customer service expertise like none I’ve seen prior in the car industry. Thank you Liron! And Diego, Liron’s partner in closing the deal... Excellent as well. From star to finish a very good experience. I will recommend all I know looking for a vehicle to check with Liron and Southside Mitsubishi. Liron also went way over and above. He didn’t have to but he did. He went in on his day off to tie up a lose end prior to me picking up the vehicle. He didn’t need to, as it wasn’t a must, but he did just so I had the best experience possible. I am glad I came upon Southside Mitsubishi and especially Liron. Oh, I was actually seeing another car prior to seeing Liron however my initial interaction with him had me so pleased, I cancelled the other until I saw where the deal went with the vehicle on his lot. Needless to say, I made the purchase with full confidence in the product and the service. Thanks again Liron. More

MY experience was excellent They went out of their way in terms of customer service. They were respectful of my needs and had a vehicle that fit the bill ready for me. The day of They went out of their way in terms of customer service. They were respectful of my needs and had a vehicle that fit the bill ready for me. The day of "hand over" they were prepared and the vehicle was ready at the time they said it would be. They were very helpful throughout it all. I would highly recommend them. More

Service Department Great environment. Friendly staff. was able to get in without an appointment. Got a better deal on winter tires here than at any tire shop. would high Great environment. Friendly staff. was able to get in without an appointment. Got a better deal on winter tires here than at any tire shop. would highly recommend. More

Warranty work I have a outlander with only 26,000 Km’s on it, Took it to Southside as the antenna was leaking into my vehicle, they had looked at it said it was w I have a outlander with only 26,000 Km’s on it, Took it to Southside as the antenna was leaking into my vehicle, they had looked at it said it was warranty had to order the part in which would be about three weeks, long story short, part came in, booked my car in today to have it repaired..... now they’re saying it’s not warranty and they won’t be fixing it..... oh also forgot to say now they’re saying the part is not even IN.... after they said it was in and that’s why I booked my appointment with them, like I want to waste a day on nothing, nothing but LIARS there. I will never take my vehicle to that dealership again.... I will drive to red deer as I have never had a problem with red deer whatsoever. So if you can AVOID this dealership. I highly recommend you do. LIARS. More