Westlock Motors

Well I wish I could say something positive... but shop local, support local screwed us with this particular business. My boyfriend took his truck in because the gas tank takes a half an hour to fill due t local, support local screwed us with this particular business. My boyfriend took his truck in because the gas tank takes a half an hour to fill due to the gas pump clicking off CONSTANTLY as if it were full. Who wants to stand out in -30°C pumping gas for 30 minutes, right? So call Westlock Motors, service department tell him sure, we'll look at, they run a diagnostic, explain what's wrong and a quote to fix the problem, $800! So boyfriend says yes, fix it (his truck is pretty well his job). So almost 4 hours later he gets his truck back expecting that 4 hours and $800 later that its fixed. So he goes to fill it up... nope, not fixed, can't fill it. Not sure why the service consultant would not have checked to see if the problem had been resolved before returning it and charging my boyfriend for 'fixing' the problem. Call the dealer to see what had happened and what could be done to resolve the problem, speak with the manager and he tells us that if we bring it back in they will run a free diagnostic... hmmm so what is the new diagnostic going to say that the last one didn't? How much is it going to cost to fix the new problem since the last $800 didn't fix it..... why would we bring it back? We are feeling completely scammed by this dealership and all they want to say is bring it back in and we'll look at it again? If you didnt catch the problem the first time in the 4 hours you had it, why would we trust that it would be fixed this time? Are we stupid or something? Worst service experience we've had anywhere. More

Bought a set of takeoffs from Katie at Westlock chev yesterday. She was great to deal with. I told her I had to come from Calgary, she held the tires for me. I had no questions when I got to the dealers yesterday. She was great to deal with. I told her I had to come from Calgary, she held the tires for me. I had no questions when I got to the dealership. I feel she gave me a great deal on the tires, beat anything I could get in Calgary anyway (including the fuel that I used to get up there and back). I will be giving Katie a call for any parts I need in the future,. More

This is my 3rd purchase here and the dealership has been great. They have gone above & beyond in making sure everything was done right. All depts were involved in some way in this most recent purchase and t great. They have gone above & beyond in making sure everything was done right. All depts were involved in some way in this most recent purchase and they all showed their professionalism. The result, a very happy customer enjoying driving a very nice Denali pickup. Thanks to you all = Trevor More

Great purchasing experience! First time buying a new vehicle and the team at Westlock Motors was great. They set me up with exactly the right vehicle for me and made the entire p First time buying a new vehicle and the team at Westlock Motors was great. They set me up with exactly the right vehicle for me and made the entire process smooth and worry-free. Went above and beyond to make sure the features were what I needed and the accessories in place. Would recommend these folks to anyone. Excellent service and great people. More

Highly recommend the drive to Westlock Motors. Our salesman was knowledgeable, friendly and respectful of our need to test drive and discuss our options without him breathing down our necks. No SLICK salesman was knowledgeable, friendly and respectful of our need to test drive and discuss our options without him breathing down our necks. No SLICK salesperson here. Just good country courtesy. We purchased our vehicle and were very pleased with our experience. More

Excellent experience. Highly Recommend Bought a previously enjoyed 2018 GMC 1500 for my business and the truck has been excellent. The whole experience from start to finish we smooth and en Bought a previously enjoyed 2018 GMC 1500 for my business and the truck has been excellent. The whole experience from start to finish we smooth and enjoyable. I'm looking forward to contacting Westlock Motors again when I need another vehicle. More

Thankyou I have been using this dealership for well over thirty years and never have anything but the best to say. Thankyou for all services and for the cust I have been using this dealership for well over thirty years and never have anything but the best to say. Thankyou for all services and for the customer service provided GREAT!!!!! More

Great service ! They picked up my vehicle for warranty work; fixed it & had it back within the hour. Thx again! That’s why I deal with GM! work; fixed it & had it back within the hour. Thx again! That’s why I deal with GM! More

What a pleasure it was to drop off my Honda Pilot for a wheel bearing and rear brake job! Thé noise is completely gone and the brakes are working great once again. From start to finish I knew that a wheel bearing and rear brake job! Thé noise is completely gone and the brakes are working great once again. From start to finish I knew that a trusted dealership would get at it and all the while leave me with that all important peace of mind that when it’s finished I could be assured of absolute perfection in the way things are done at Westlock Motors. It wasn’t just the mechanical perfection but the customer service portion was so above the standard “plonk down your keys” ritual and “we’ll call you when it’s ready.” Terry was right in things and assured me along the way that everything was coming along as could be expected. When it came time to square up, once again Diane was just the perfect receptionist graciously accepting my payment and going out of her way to make sure all last minute details were taken care of. And a complimentary wash the icing on the cake! Thank you to all! Your mechanics must be exceptional. By far this is a five star place to get your work done on a vehicle and I can assure you the service could not be better! More

Very helpful and friendly. Was a big surprise to pick up my vehicle with the interior detailed also. Highly recommend your services to anyone. Thank you my vehicle with the interior detailed also. Highly recommend your services to anyone. Thank you More