Hyatt INFINITI

PROTECT YOUR INVESTMENT (you need to read this) - Generally speaking, this dealership has been good to me. The staff is kind and courteous and I will likely continue to go there. However, I would a Generally speaking, this dealership has been good to me. The staff is kind and courteous and I will likely continue to go there. However, I would advise current and future customers to protect their investment...these cars are not cheap and nobody wants to see them damaged. On my last visit, there seems to be a new "show" put on where your service advisor walks around your vehicle snapping multiple pictures likely to document any existing damage to the car. Excellent idea, until there is an issue and you'd like to see the pictures to compare the "before and after" for a potential issue. All of a sudden it's "this is a new system" or "they are saved to the cloud, I can't access or send them to you". Couple that with the fact that when you pick up your car (I picked up at around 4:30), nobody is there to discuss any concerns...all but maybe one person has gone home. So who do you speak to? The receptionist who settles the invoice? I don't think so. True, you have probably spoken to them on the phone and resolved the issue that brought you in that day. But if there is something new when you arrive to pick up your car, you're hooped. My advice to you is this....keep going to Hyatt Infiniti....I have no complaints about the service. I'm sure they make every effort to protect your property, but let's face it, accidents happen. TAKE YOUR OWN PICTURES. IF POSSIBLE MAKE SURE YOUR CAR IS CLEAN WHEN YOU DROP IT OFF SO DIRT CANNOT OBSCURE ANY EXISTING DAMAGE OR BE USED AS A REASON YOU CAN'T SEE WHERE DAMAGE MIGHT HAVE BEEN. FOLLOW THEM AROUND THE CAR AND TAKE PHOTES OF EVERYTHING THEY DO (AND MORE). This may seem weird or be awkward, but if something does happen, you'll be glad you did. More

Received a courteous efficient service dept. welcome from Steve, I waited in the lounge and my car was ready ahead of schedule. All staff were friendly! Steve, I waited in the lounge and my car was ready ahead of schedule. All staff were friendly! More

Jason Zimmer basically acted as if we would not qualify for a good interest rate for the vehicle we were interested in because he thought we would have bad credit. He knew nothing about us at all. We have for a good interest rate for the vehicle we were interested in because he thought we would have bad credit. He knew nothing about us at all. We have excellent credit, I'm not sure why I had to explain myself to him. Worst experience ever. I have told a few people about the way we were treated and they were all disgusted. Treating people with respect and kindness is always a good rule of thumb when working with people. Maybe our skin wasn't the right color for him. Oh well, I'll spend my money elsewhere and advise everyone I know to do them same. More

Great experience. Not pushy, very willing to spend time with me to show me why his car was the one for me and they were very fast at getting the vehicle to me. with me to show me why his car was the one for me and they were very fast at getting the vehicle to me. More

Great friendly efficient service! The staff was friendly and all work was done on time and within budget. Received a ride back and forth by shuttle driver and all work was done on time and within budget. Received a ride back and forth by shuttle driver More

Service Satisfactory quality of service. Trustworthy service and people. Friendly staff, courteous, helpful. Always happy to go there, knowing that work on yo Satisfactory quality of service. Trustworthy service and people. Friendly staff, courteous, helpful. Always happy to go there, knowing that work on your car will be performed as promised. A little pricey, but it worth it. More

Good people who have worked there for at least 7-10 years. Know each other by name and familiar with vehicle. A pleasure to deal with. years. Know each other by name and familiar with vehicle. A pleasure to deal with. More

This dealership boasts of great inventory both used and new cars. What wins this dealership for us is the unique experience all throughout. From service to sales to maintenance. The most satisfying visit w new cars. What wins this dealership for us is the unique experience all throughout. From service to sales to maintenance. The most satisfying visit with from a dealership we've ever experienced. If you're looking to shop a new Infiniti - nothing beats this dealership. All staff crew and management are happy to assist whenever they can and have the proper channels with accuracy for you not to be bombarded with many a sellers who just wants your money and waste time without you getting exactly what you want and need. Highly recommend this dealership. From first point of contact you don't have to worry to whome you speak with. Everyone works as a team. More

Very helpful with my car service and honest about needed work only. Was not pushed To make unnecessary service. Detailed recommendations list of work needed was provided. work only. Was not pushed To make unnecessary service. Detailed recommendations list of work needed was provided. More

Always Great Service We have bought both our vehicles from Hyatt Infiniti over the last 10 years and continue to take our vehicles there for service. The best service is a We have bought both our vehicles from Hyatt Infiniti over the last 10 years and continue to take our vehicles there for service. The best service is always provided. I mostly see Michael and Steve in service and both are amazing! More