Southbank Dodge Chrysler LTD

Greeter was lovely (madelynn), as well as Dan O'neil. Great experience overall.. Dan explained everything and was just so helpful. Highly recommend Southbank Dodge. Great experience overall.. Dan explained everything and was just so helpful. Highly recommend Southbank Dodge. More

Amazing staff and Jeep! Thank you so much guys for your help in getting me EXACTLY the Jeep that I wanted - colour and all! I would never buy from anyone else! Natasha Thank you so much guys for your help in getting me EXACTLY the Jeep that I wanted - colour and all! I would never buy from anyone else! Natasha More

Fantastic staff, right from the front door service reps, to the knowledgeable mechanic that came out to give me the low-down. Appreciated, especially in these strange times! to the knowledgeable mechanic that came out to give me the low-down. Appreciated, especially in these strange times! More

I was very impressed with the amazing service provided by Southbank dodge! The staff was super helpful and made everything very easy! Thank you for the great service Armando and Ivan! Southbank dodge! The staff was super helpful and made everything very easy! Thank you for the great service Armando and Ivan! More

Great service! John was our rep and would recommend everyone to go see him, friendly, professional, knowledgeable! Thank you SouthBank we have a daughter extremely happy with her new Jeep Wrangler everyone to go see him, friendly, professional, knowledgeable! Thank you SouthBank we have a daughter extremely happy with her new Jeep Wrangler More

They are very professional and they answer your questions when you ask them about specific issues. The service I received has been very good. And I didn’t have to wait long when you ask them about specific issues. The service I received has been very good. And I didn’t have to wait long More

Great Service at Southbank Dodge The customer service and quality of work at this dealership is excellent. Since purchasing a used Charger last fall (not from this location), I have The customer service and quality of work at this dealership is excellent. Since purchasing a used Charger last fall (not from this location), I have visited this dealership 4 times for service. I appreciate how they get to know their customers and build an ongoing relationship of trust. They are professional and friendly. I usually deal with Chris and have found him to be straightforward, knowledgeable and always looking to do the best for me. This month I had to have a combination of repairs done that was pretty significant in relation to my budget and he went out of his way to give me a really good price. Really impressed. There was also an occasion when I wrote down the wrong date for my service appointment and showed up exactly one week late for my appointment. The woman booking the appointments (sorry, I do not know her name) was kind and understanding and got me in that same day, which she was certainly not obligated to do, especially with the challenges of longer wait times during COVID. Great service all round. More

Great Experience Mike was great from start to finish on this vehicle purchase. Knew exactly what we needed and he delivered. Made the process easy from start to finish Mike was great from start to finish on this vehicle purchase. Knew exactly what we needed and he delivered. Made the process easy from start to finish. Would buy from again. Thanks Mike. More

Unsatisfactory service I took receipt of a new 2019 Dodge Grand Caravan on the evening of Monday, June 29. I had been informed the previous week that the car would be ready I took receipt of a new 2019 Dodge Grand Caravan on the evening of Monday, June 29. I had been informed the previous week that the car would be ready by that date. Once I was home, I noticed a long scratch on the rear passenger door. I also noticed dirt in the interior (carpets, seats, doors and ceiling) and glue on certain surfaces. The owner's manual was missing. I was told to return the car to the dealership for detailing and repair of the scratch. I took a day off work and arrived at the dealership at the scheduled time. I was told the car would be ready by 12:00. I returned to the dealership at 11:30 and my van had yet to be brought inside for detailing. Later, I was informed that high-speed buffing could not repair the scratch and that body work would be required to repair the door and a dent in the passenger side fender. The dealership kept the car to undertake this work. I was contacted on Tuesday, July 21 and told my Grand Caravan was ready. I arrived to discover that after two weeks the interior ceiling, carpets and seats were not uniformly clean. In summary, I am of the opinion that the 2019 Dodge Grand Caravan I purchased was not ready for sale at the time I purchased it. The condition of the vehicle (e.g. lack of professional detailing; body damage) was inconsistent with how a new vehicle should be presented to a customer. More

Excellent customer service The customer service at this dealership is excellent. From start to finish every individual we worked with exceeded our expectation! This is our thir The customer service at this dealership is excellent. From start to finish every individual we worked with exceeded our expectation! This is our third vehicle! More