Downsview Chrysler Ltd

I have been a repeat customer of Downsview Chrysler, because of the great customer service i receive from John Guppy,sales manager. Hes always been helpful, and takes pride in making his customers hap because of the great customer service i receive from John Guppy,sales manager. Hes always been helpful, and takes pride in making his customers happy,in getting exactly what they are looking for. Also Mario Solis,who is now transferred to another location is highly recommended. I recommend stopping by Downsview Chrysler if your in the market for a great reliable vehicle, and above and beyond customer service.👍 Sarah Guarasci. More

Terrible Experince - Would Recomend Avoiding Service Here Long story short, I went into Downsview Chrysler with some steering problems and squeaky brakes, and I left with the steering fixed but still had sque Long story short, I went into Downsview Chrysler with some steering problems and squeaky brakes, and I left with the steering fixed but still had squeaky brakes, $3000 less dollars, and a newly damaged bumper. There was a consensus that the damage occurred while the vehicle was under the care of Downsview Chrysler but management claimed it must have happened while in their parking lot - which apparently isn't their fault so they were only offering to cover half of the repair costs. Ed, the service manager, wanted me to give another $300 to the onsite bodyshop to repair the bumper. When I argued that I didn't park my car in an unsafe spot, they did, Ed began to back-pedal and argue that it was unlikely that the damage even occurred on site (great customer service skills Ed!). If you're still reading my rant, this was simply the cherry on top of a pretty bad service experience. I brought my car in initially, the mechanics determined the steering issue but would need to get order parts which would take 3-5 business days to get. This is not a big deal and pretty standard so once the parts were in I returned with my vehicle on a Friday. Later that afternoon I get a call that the warehouse had shipped one wrong part but that the correct part would come in the following morning and I'd get the car back on Saturday. Not ideal, but mistakes happen. The issue was my normal service advisor wasn't working Saturday and the advisor she was relying on didn't give me a call at all. When I called Downsview Chrysler at 3:00pm I was informed that service closed at noon and the earliest I'd be able to get my vehicle was Monday - I wasn't impressed. On Monday I got a sincere apology from my service advisor about the lack of call, but found out they somehow once again got the wrong part shipped to them so it will be another day. On Tuesday I get a call the a bolt broke during the install so they had to order that in and it'd be another day. 5 days later, instead of a few hours, I finally got my car back. They gave me a 10% parts discount for my hassle which was about the same as their service special coupon which expired the week prior, so no real loss to them, but I was fine to end it there and intended to return in the future because mistakes happen and they appeared to try and right the wrongs. And that's when I find my car in their parking lot with a 6 inch fresh scrape across my front bumper. A week later I finally hear back that they are willing to cover half of the $600 repair bill but no more - praising themselves as being so generous. I wouldn't even be posting this if management was actually empathetic towards their customers and agreed to cover the damage in full. All I can say is go to Downsview at your own risk, and don't be surprised if they negligently handle your vehicle and refuse accountability. More

John was such a great help buying my first Jeep. Went out of his way, kind, straight up guy. Took his time and wasn’t pushy! Call John if your shopping!!! of his way, kind, straight up guy. Took his time and wasn’t pushy! Call John if your shopping!!! More

This dealerships chat service team is beyond unprofessional. I used the chat link on the website to see if they had any vehicles with a Rambox that I am building a fleet off for my company. Inst unprofessional. I used the chat link on the website to see if they had any vehicles with a Rambox that I am building a fleet off for my company. Instead of answer the question they sent replies daily at 1:20am, 1:30am and at midnight today. Each day I would reply and ask why they sent the reply at such a late and quite frankly unacceptable hour. Each time the agent that was replying said they would notify service of this. Each day nothing changed. At no point did they answer my question about the in stock Rams they had. I brought it up over several days. The chat "service" they have is just a lead.collection tool. They only want your name, email and phone, and when you do not provide it they text you at past midnight to wake you up. Here is work for word the last text I replied to them with clearly again asking them to stop messaging me, and believe it or not the reply they sent, again clearly after I requested no reply, and they sent this at midnight not 1am... "Please stop texting me, see if you can get that right. No more replies period from you. No, I'm sorry we appreciate your whatever. No Goodbye. Just never reply here again. Period. You don't need to tell me anything else. " "It has been a pleasure messaging with you. Thank you for using our chat service, and have a wonderful day!" Clearly this dealer doesn't care about it customer service enough to monitor the chat team it employees/uses. If they did they would have seen how awful it was 4 days ago when it read the replies going back and forth and the times they were being sent. Both the replies (useless that don't answer questions, and the time (completely unacceptable and likely not allowed to be sent at that hour) are useless. Also sending a full copy of the chat to the dealer regulator. More

sevice with a smile brought the car in as is was having electrical problems. Vic explained the situation to me with great patience, sensing that I had no idea what he wa brought the car in as is was having electrical problems. Vic explained the situation to me with great patience, sensing that I had no idea what he was talking about. He took the time to point out the problem, explain what he was going to do an how he was going to check the rest of the wiring , not just the problem I was having - all this with a great big smile. An hour later , Vic was back, same great smile - handed me the keys and I was on my way, with a smile on MY face. Thanks Vic , you made my day. More

Bought new hybrid van Andrew B and Chris M were personable, understanding, and patient as we asked questions and bought our hybrid van. It took several months for the facto Andrew B and Chris M were personable, understanding, and patient as we asked questions and bought our hybrid van. It took several months for the factory-ordered van to arrive, but now there is another 2020 hybrid on the Downsview lot, and all the staff have more information about the federal rebate. Thanks for helping us with our new hybrid! More

Ed is honest and fair. I've been dealing with ed for over 10 years. I have alot of respect for how he handles expectations. DIANA YOUR SIMPLY THE BEST Karl reuber 10 years. I have alot of respect for how he handles expectations. DIANA YOUR SIMPLY THE BEST Karl reuber More

poor work man-ship I brought my 2013 journey in to have a rear heater core replaced. The work was not done. I was told that it was and paid for it. Mr. Chetty when i I brought my 2013 journey in to have a rear heater core replaced. The work was not done. I was told that it was and paid for it. Mr. Chetty when i called to ask why i had no rear heat 12 hours after i got it back said that it was done and i should bring the car back. I left downsview chrysler years ago for the same reason. Now i am out the money and have no rear heat that the windows get so bad that in -4 degree weather i have to have the windows open so that i can drive home from work. Thank you downsview for not changing in 40 years More