St. James Volkswagen

Nous avons eu un excellent service avec Mary-Rose. Elle est professionnelle, courtoise Et très gentille. Très contents d’avoir notre première voiture VW, Atlas. est professionnelle, courtoise Et très gentille. Très contents d’avoir notre première voiture VW, Atlas. More

First vehicle I bought was a TDI which was recalled due to VW lying about emissions. 2nd car a 2015 VW GTI. Was upsold on additional warranty and lied to about what the $1000 premium wheel warranty cover to VW lying about emissions. 2nd car a 2015 VW GTI. Was upsold on additional warranty and lied to about what the $1000 premium wheel warranty covered. Took car in to St James VW for service due to a loose door (wow 4 years and doors coming loose!!!). After service (which by the way took months of bringing the car back and forth and having no vehicle) we got the car back, but none of the stereo speakers worked. They deemed it coincidental and had us pay a deductible for a faulty stereo amplifier. After getting that work done, we noted that now the ambient lighting and windshield wipers no longer worked. Wow! Another coincidental problem, a blown fuse!! What are the chances that this happened while THEY were doing electrical work on the car. 2 hours of billable labour to change a fuse. Another couple hundred bucks. Does Tony Soprano own this place?? More

Just got a 2020 Jetta and i am so happy about it. My third in the row now. Made business with Mary Rose Mirando and it was a great experience ! Everything been smooth, fun and smily !!! I truly apprecia third in the row now. Made business with Mary Rose Mirando and it was a great experience ! Everything been smooth, fun and smily !!! I truly appreciated and i recommend her to you ! Enjoy More

We appreciate how Mary Rose from Sales Department listened to all my concern. She did her best for me to get the best car to trade for my Atlas. She is the best. listened to all my concern. She did her best for me to get the best car to trade for my Atlas. She is the best. More

Really bad experience. We were scheduled to pick up a brand new car but we were really shocked to see the very dirty car. We also sent the dirty car pictures to the sales associate who helped us before, brand new car but we were really shocked to see the very dirty car. We also sent the dirty car pictures to the sales associate who helped us before, hoped for a valid explanation but never received a single reply from that guy. Also when we went there to pick up the car that guy was already off from his work and surprisingly nobody had a single clue that we were scheduled for car pick up. Really bad and frustrating customer service experience. More

St.James VW goes over and above for their customers. Ron is super helpful and puts his customers first! Happy I bought my VW from them!! is super helpful and puts his customers first! Happy I bought my VW from them!! More

Crooks My son took his Touareg in for warranty repair work. After several returns over the last 2 months to get the same problem fixed over and over again, My son took his Touareg in for warranty repair work. After several returns over the last 2 months to get the same problem fixed over and over again, we hope this time they have fixed it. They put 100's of km's on it test driving, letting their staff drive it home, and never replaced fuel they used. One time he picked it up, it won't even start in their parking lot. The last time he picked it up, the driver's door sensor didn't work to which the dealership said was corroded wires and the repair would be $140. When he went to the GM to complain that the problem was caused at the dealership, the price then went up to $550 but he would only charge him $450 to repair, as a favor. He just picked up vehicle, declining to fix the one door and now all the doors and the rear hatch won't work with the sensors. This time they had it for about 2 weeks. The service adviser had told me personally that they could have fixed the problem on the first day, but their hands were tied to follow VW Canada direction on repair. Then he complained that they have 29 hours invested but VW Canada would only cover them for 6 hours. Why he thought that the customer needed to know this is bizarre. Throwing VW Canada under the bus is very unprofessional as well. The professionalism of the staff and mostly of the GM is deplorable. The customer service is non existent. More

Don't back up their cars We have an ongoing issue with our diesel car that we purchased at this dealership and is under warranty and have had several 'no start' errors. We hav We have an ongoing issue with our diesel car that we purchased at this dealership and is under warranty and have had several 'no start' errors. We have to drive 4 hours roundtrip to get the error code cleared and they don't fix the problem, they say the only solution is to not exceed 80km/h. We commute on the Trans-Canada, and you can't drive 80km/h four 4 hours on a highway. This is not a solution. The alternative is we can't drive the car as the error will not allow us to start the car. This has been an ogoing problem for over a year now with no solution in site. More

Mary is extraordinarily. Professional yet no pressure whatsoever. She is friendly and accommodating. It was an absolute pleasure dealing with someone so humble and kind. Customer service was a 10. whatsoever. She is friendly and accommodating. It was an absolute pleasure dealing with someone so humble and kind. Customer service was a 10. More

I came i. With little equity and a damaged car and Mary Rose and her team workers with me to find a solution that fit my needs and my budget. She went out of her way to make the process painless. And in th Rose and her team workers with me to find a solution that fit my needs and my budget. She went out of her way to make the process painless. And in the end I ended up with a car I could only have dreamed of and a Payne t schedule I could live with. Go see Mary Rose!! More