Volvo Metro West

Best customer service ive had at a dealership yet. No pressure negotiations and very good follow up. Great vehicle walk through as well. Very professional! pressure negotiations and very good follow up. Great vehicle walk through as well. Very professional! More

Excellent serviceChris Porritt was very well informed, Excellent service Chris Porritt was very well informed, thorough, capable, efficient He knew the product line extremely well, and clarifies selectio Excellent service Chris Porritt was very well informed, thorough, capable, efficient He knew the product line extremely well, and clarifies selection options well Demonstrated all the car's features in considerable depth More

I think that this a second request but I do not mind saying again that my recent visit to change over to winter tires was very good. Great communication with text messages, which I really like as I was saying again that my recent visit to change over to winter tires was very good. Great communication with text messages, which I really like as I was working while my service was happening. More

My first visit unfortunately ended on a bad note, however upon my return to correct the issue, I was addressed professionally, quickly and efficiently and I was compensated for my trouble. upon my return to correct the issue, I was addressed professionally, quickly and efficiently and I was compensated for my trouble. More

Very pleasant experience buying our XC40. The sales consultant Alexis was very helpful and professional through the process done both; online and at the dealership. Request to Volvo Canada to update th consultant Alexis was very helpful and professional through the process done both; online and at the dealership. Request to Volvo Canada to update their standard and optional equipment list of the new vehicles. More

Oil leak repair I had service to fix a timing leak cover on my 2009 Volvo XC90 3.2. It's a pretty big job. Being an older vehicle I didn't want dump too much money I had service to fix a timing leak cover on my 2009 Volvo XC90 3.2. It's a pretty big job. Being an older vehicle I didn't want dump too much money into it. The service advisor (Linda) and shop foreman (Mike) worked me to come up a solution. No corners were cut....I know because I work on cars myself. It's almost been two months since the repair and it's spot on. No more leaks! Good repair shops are hard to find. Happy I took it to them.. More

Volvo XC40 We were helped by John Monroe during the purchase of our Volvo XC40. He is a very friendly helpful person and made us feel very comfortable and answer We were helped by John Monroe during the purchase of our Volvo XC40. He is a very friendly helpful person and made us feel very comfortable and answered even the silliest of our questions. We had some issues with the timelines of the delivery of the vehicle and John took personal responsibility of the delay and worked really hard towards resolving the issue and got the vehicle delivered before we anticipated. He was always very friendly and helpful. More

Wonderful experience We recently purchased a 2018 XC90. We dealt with John Munroe throughout and found him to be very friendly, professional and knowledgeable and there w We recently purchased a 2018 XC90. We dealt with John Munroe throughout and found him to be very friendly, professional and knowledgeable and there was no pressure to purchase. Metro West Volvo worked with us to deliver the vehicle ahead of schedule as we had some travel upcoming and needed the vehicle quickly. We picked up the vehicle in like-new condition and had an in-depth lesson from John on the many features. We wouldn't hesitate to return when the times comes for a new vehicle. Cathy More

Great Experience with Volvo Metro West I bought a certified pre-owned Volvo XC70 two months ago at this dealership. After two weeks, a message appeared on the screen saying the battery was I bought a certified pre-owned Volvo XC70 two months ago at this dealership. After two weeks, a message appeared on the screen saying the battery was low even though a new one had been installed. Service diagnosed that the installed battery was faulty. I got a new battery. After a few weeks the same message again: low battery. This time they told me to leave the car with service for a few days. They found that the car had a “parasitic draw" from the air conditioner. Dealership fixed this problem without charge. For all this courtesy we are appreciative of the Sales Manager Brian Santos who has shown exceptional customer care. Because of him, my family will be returning customers. More

Don't back used car sales Friends bought used vehicle. Became undrivable right away. Expect friends to pay to fix problem. They do as little as possible to fix defective car t Friends bought used vehicle. Became undrivable right away. Expect friends to pay to fix problem. They do as little as possible to fix defective car they sold friends. More