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Car-On Auto Sales

Ottawa, ON

3.9
680 Reviews

1700 Cyrville Rd

Ottawa, ON

K1B 3L8

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680 Reviews of Car-On Auto Sales

January 15, 2020

We had a quite pleasant experience with Mario and Car-on Auto. They gave us a better trade in value than the dealerships and were much more pleasant to deal with. I would happily buy another vehicle from th More

by trevor545
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
January 03, 2020

I was told that they had a "price match" policy if a similar vehicle found within 100km. Well I found one and what do you think happened? No price match whatsoever. And their website indicated winter ti More

by buyer beware
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Iselmoe, Oday Sarhan, Melinda Nakhle
Jan 10, 2020 -

Car-On Auto Sales responded

We apologize if there is a misunderstanding around our “price match” policy as we do in fact have one and use it often. However, in this case there was too many differences in the 2 cars for us to match the other price. A significant difference is their car has an automatic transmission and our car has a very sought after manual transmission. In fact, Car-On has the only manual transmission available in Canada (years you were looking at) according to AutoTrader on the evening of January 8. The fact that is a Quebec car also impacts pricing as well since they do not have Ontario Safety Configuration or OMVIC Customer Protection which further supports that cars are less expensive in Quebec vs. Ontario. It is disappointing that we were not able to price match the 2 cars but there are other differences that made it impossible for us to price match in this case. However, please call Al at Ca-On if you would like us to price match a similar car with automatic transmission.

Jan 12, 2020 -

buyer beware responded

I was told by your sales rep that the car needed to be within 100 km of your dealership. Yes it was an automatic shock costs more than a manual and it was a 2012 where yikes was a 2011. I noticed you mentioned nothing of the winter tires and automatic car starter scenario.

Jan 17, 2020 -

Car-On Auto Sales responded

Dear Martine, at the time you looked at our vehicle there were 6 automatic EOS on the market in the Ottawa area and ours was the only manual. As mentioned earlier our vehicle is actually the only manual available in Canada (in the years you were looking at). The type of vehicle that the EOS is, a sporty convertible, and the lack of availability of the manual transmissions on the market, makes us feel the value of the manual transmission should be priced where we priced it. Price matching vehicles is a tough thing to do and you cannot “price match” vehicles that are not the same, in our mind the vehicle you wanted to price match against ours is not the same as the vehicle we have. I understand your disappointment in the situation and that our decision does not align with yours but we did try to give some price concession to try to appease you and to earn your business. At the end of the day if you feel the automatic car is the same as the manual we can source a similar automatic transmission car and definitely price match it for you. If you have any questions you can call me anytime, 613-746-8500, thanks, Ken

December 31, 2019

Recently bought my second vehicle from Mario, great guy overall dealt specifically with him on both occasion and really helped solidify the kind of vehicle I was looking for at a great cost. Great dude More

by zackb
Recommend Dealer
Yes
Employees Worked With
Mario Brunet, Dan Boyd
December 28, 2019

Great service I purchased a previously-owned Subaru from this dealership. The quality of the car and the service--particularly the supportive responsiveness of Mari More

by barbara.lois.helms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Brunet
December 12, 2019

Saffy helped us out a lot, Dan and Saffy made this whole experience worth while. People are scared of dealerships because of the stories but I honestly couldn’t of had any better or a experience thank you g More

by Max
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Boyd, Saffy Memon
November 29, 2019

Mario is excellent I purchased an automobile in August and the follow up from Mario was outstanding. I am very pleased with my purchase. I had to go in to the service de More

by lpeckham
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Mario Brunet
November 28, 2019

Kevin and the whole team at Car On Auto have been so amazing and helpful with the process of purchasing a used car. I have felt welcomed and comfortable since the moment I stepped in the door. I would r More

by Kaitiesauve
Recommend Dealer
Yes
Employees Worked With
Saffy, Richard Brault, Kevin Purdy
November 21, 2019

I was very happy with my experience at Car-On. Melinda provided me needed information and support in purchasing a car. Ken was transparent in answering questions re my trade-in. The Camry I purchased was More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Iselmoe, Dan Boyd, Melinda Nakhle
November 21, 2019

Quality Product, Honest Salesman, and Quick Turn Around Would recommend Car-On to anyone. I had totaled my vehicle with a deer strike a week prior and came to them on spec to see what was available. I had v More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Kevin Purdy
November 15, 2019

Great Went here after seeing some of their cars online. We knew what we wanted going in but Norm was great with letting us take it out for a test-drive and More

by J&L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brault, Norm Blanchette
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