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Lexus of London
London, ON
3,572 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,572 reviews
November 23, 2019
We found our service to be excellent! We had a noise and the mechanic knew right away what it was and explained it. Our service person at the desk, Romeo was friendly, explained everything clearly and made the mechanic knew right away what it was and explained it. Our service person at the desk, Romeo was friendly, explained everything clearly and made sure our loaner car was ready for us. When we returned, he even went out in the pouring rain to help us transfer our shopping from the loaner to our own car. We always have excellent service from Lexus of London. More
by wilmamaher
Employees Worked With
Helpful November 23, 2019
Compared to the price and service in Toronto. This is definitely your best option. Everyone is very warm, it is a warm place。 thanks Lexus definitely your best option. Everyone is very warm, it is a warm place。 thanks Lexus More
by yuyouyang
Employees Worked With
November 23, 2019
Exellent Great staff and Service team. The Lexus dealership is a reflection of proper training including great customer service and well trained Sales staff. K Great staff and Service team. The Lexus dealership is a reflection of proper training including great customer service and well trained Sales staff. Keep up the good work ! Much appreciated. More
by emachuletz
Employees Worked With
November 22, 2019
Very good salesman, he helped me a lot, helped me solve a lot of difficulties and problems！He will give you careful guidance and help.Excellent customer service. lot of difficulties and problems！He will give you careful guidance and help.Excellent customer service. More
by mira211bella
Employees Worked With
November 21, 2019
Kevin is a great man, was honest with me from the start, got me Everything I wanted and even more, service was above and beyond from before the sale to even after!. I love my new IS got me Everything I wanted and even more, service was above and beyond from before the sale to even after!. I love my new IS More
by omarzebian21
Employees Worked With
November 20, 2019
Lexus of London Visited dealer looking for a used 2018 RX350 they did not have anything in my price range but showed me something similar and appraised my trade and Visited dealer looking for a used 2018 RX350 they did not have anything in my price range but showed me something similar and appraised my trade and said they would follow up in a couple weeks which the sales person did.Kevin was very knowlegable and helpful would recommend him to family and friends More
by tnickels
Employees Worked With
November 20, 2019
Friendly, responsible, warm-hearted, detailed, discounted, nice car。 i enjoy the experience in Lexus， and dealer is great ，that is all 。recommend to visit there discounted, nice car。 i enjoy the experience in Lexus， and dealer is great ，that is all 。recommend to visit there More
by Khaosyzr
Employees Worked With
November 20, 2019
Very good salesman, he helped me a lot, helped me solve a lot of difficulties and problems！He will give you careful guidance and help. lot of difficulties and problems！He will give you careful guidance and help. More
by rongdi
Employees Worked With
November 20, 2019
He has listened my requests very carefully, and tried his best to fit my needs. As a new buyer, I feel very comfortable and relaxed during the whole consultation and negotiation process. best to fit my needs. As a new buyer, I feel very comfortable and relaxed during the whole consultation and negotiation process. More
by Dora
Employees Worked With
November 19, 2019
I find the dealership friendly & helpful. I am sorry they implemented a fee structure for their loaner cars. This seem petty and below what I have come to expect from Lexus. implemented a fee structure for their loaner cars. This seem petty and below what I have come to expect from Lexus. More
by Buthie
Employees Worked With
Shelby Chisholm
