Bannister Honda Service & Car Sales

Can you spell O - M - G???!!! Two words. Lauren Brown. Two more words. Service department. Two more additional words. Bannister Honda. Put them all together. What do you have? One Two words. Lauren Brown. Two more words. Service department. Two more additional words. Bannister Honda. Put them all together. What do you have? One word. Incredible. From the time I called Lauren, to describe the situation with our Honda Civic Hybrid, to the time I left the dealership, with everything fixed, it was under an hour. Keep in mind that this was on a Saturday afternoon, in a busy service department, with no appointment booked. Lauren does not want any of her customers on the road, in a potentially unsafe situation, with the condition of their vehicle. That is why she is willing to do whatever it takes, to make sure they are looked after. Lauren's empathetic nature, along with her industry knowledge, kindness and courtesy, make her a rising star at Bannister Honda. Oh, almost forgot. She is also very funny. Need assistance? Do yourself a favour. Go see Lauren Brown, in the Service Department, at Bannister Honda. More

Great Service As usual the Bannister Honda staff were excellent. This included service and sales. I found them to be efficient, knowledgeable and friendly. Their es As usual the Bannister Honda staff were excellent. This included service and sales. I found them to be efficient, knowledgeable and friendly. Their estimated cost of the service was exactly as quoted. They gave me some useful new knowledge on tires ( thanks John), and I decided I will probably buy one of the new 2020 CRV's.(Thanks Jason) I recommend buying a Honda car/truck not only because they are great cars but because of the great service they provide after you buy the car - so important to me. Lawrence MacAulay, Vernon More

No Pressure here Jason was great ....really knows the Honda CR-V ! He reviewed and explained everything, inside and out, Answered all our questions and was very accomm Jason was great ....really knows the Honda CR-V ! He reviewed and explained everything, inside and out, Answered all our questions and was very accommodating. He did not rush, and there was no pressure. That’s what I appreciated most! He spent the same time again, making sure everything was set up for me, reviewing and being sure I was comfortable before I left with my car a few days later. Rob and Udai were also very personable and easy to work with., as were Emily and Tracy that kept me in the loop for over a month....good customer service pays off !! Thank you all ! More

Knowledgeable polite staff Thank you Denver for helping us on the purchase of our Honda Passport, and Rob for his sharp pencil . Shea also a pleasure to have her handle the pap Thank you Denver for helping us on the purchase of our Honda Passport, and Rob for his sharp pencil . Shea also a pleasure to have her handle the paperwork for our purchase . Thank you John parts sales for coming to my home after his workday and sort out a starting issue I had , very much appreciated regards Larry and Mary-Ellen Williams More

Great experience I must say, I have depended on this dealership for years and each time my experience has been wonderful. This time I do want to highlight Kyle di I must say, I have depended on this dealership for years and each time my experience has been wonderful. This time I do want to highlight Kyle dimonds obvious commitment to his employer, but, to me, his commitment to his customer. Kyle welcomed me and made our initial face to face meeting very comfortable. I wanted to wait for my servicing in the seating area, and he did ensure I was happy waiting. Kyles interaction with me was not only professional but also helpful. Thank you Kyle, let’s face it no one enjoys their time waiting for their car to be serviced, and your attention to my needs was not that bad after all! More

Bannister Honda Very pleased with the great service and treatment I received today from Kyle Dimond and his team. Will certainly be back when need arises. Many than Very pleased with the great service and treatment I received today from Kyle Dimond and his team. Will certainly be back when need arises. Many thanks. Art More

If I could give this man zero stars I would he was very rude to me and my family and I would never enter this dealership to ever buy a car. It astounds me that they mad this man as a manger almost every si rude to me and my family and I would never enter this dealership to ever buy a car. It astounds me that they mad this man as a manger almost every single person in there would be better at his position should be fired replaced as fast as possible More

Two hours for an oil change to long. As stated above two hours for an oil change! The excuse given was lots of winter tire installs. Felt it was very unfair a customer who booked well in As stated above two hours for an oil change! The excuse given was lots of winter tire installs. Felt it was very unfair a customer who booked well in advance showed up on time for the service only to be bumped back because of other people's poor planning equals not fair. And speaking of fairness sensing it was busy informed Kyle not to worry about wash and vacuum to you time and myself. Also if told about delay would have gladly left and returned or take shuttle into town that equals poor communication. Also a little thing no window reminder sticker was applied and I find that a definite sign of attention to detail. So in closing can tell you where we will not be getting our next service Bannister Honda. More

Excellent service A single mom who really needed a reliable vechile. Jason, Udai & don are the go to guys for excellent service, help and so much more! A single mom who really needed a reliable vechile. Jason, Udai & don are the go to guys for excellent service, help and so much more! More

Kyle Dimond, his service team and Bannister Honda restored my faith in Honda Service. When traveling from out of town for a hockey tournament, my car was having issues starting. I was worried we wou restored my faith in Honda Service. When traveling from out of town for a hockey tournament, my car was having issues starting. I was worried we would be stranded. After the game today (Saturday), around 2pm .. without an appointment we stopped in at Bannister Honda. I could see they were busy, regardless they took my car in and made my family, small dog and I comfortable while we waited. They quickly diagnosed the problem, shuttled my family to our hotel and went right to work! It ended up being a long night but they reassured me that they were happy to help! Kyle had made my son hot chocolate, employees from finance and sales came over to meet my small dog, offer her water and check on us! Kyle went above and beyond. The customer service at Bannister Honda is unlike anything I have ever experienced. They brought us in from the rain and treated us like family. They rescued us today and didn't make me feel as if we were an inconvenience. Not all heroes wear capes!! More