Bank Street Hyundai

Horrible service 2015 Genesis under warranty. Took it in for being placed in limp mode after idle for 10 minutes or more. After a full day at the service departmen 2015 Genesis under warranty. Took it in for being placed in limp mode after idle for 10 minutes or more. After a full day at the service department. I Was told a part would need to be changed and they would call me when it came in. Months went by, I finally called to follow up and they had forgotten to order the part. After another few months, the part came in and I tried to schedule an apt while I was away on business, but they wouldn't let me leave it for a few days, "It's not free parking!" I just called back to book the apt. but its been about 60 days since they called me with the part, and now apparently it was sent back to the depot. They return it after 30 days, which no one told me either. The person on the phone was extremely rude, and even though he answers the phone in the service department, stated "We're not here for your service!" Absolutely worst phone conversation I've ever had. Call was on Nov. 7, 2019 at 1:29 pm Once this repair is complete, I won't be going to this dealer anymore. *** Not sure if it was Like that I was dealing with, but it forces me to select an employee so I picked the first name. Sorry Luke if this wasnt you! More

Scammers I went to trade in my Nissan Sentra that I still owed $6000 on. I was told by the finance guy that the balance left owing on my old car would be “take I went to trade in my Nissan Sentra that I still owed $6000 on. I was told by the finance guy that the balance left owing on my old car would be “taken care of” (in my head, meaning they were going to basically give me what I owed towards the new car). Well I call today, over 2 years later and come to find out that it was not “taken care of”. They paid $2000 for my old car and rolled the $4000 into my new contract. I do know that this is usually how it works, so when I was originally told it would be taken care of, I was surprised, but I was impressed and went ahead and signed everything (trusting what the finance guy had just told me, I stupidly didn’t read through the contract properly). I just called for clarification on what would would happen to this loan since I was in an accident the other day, and the finance guy, Chris was very short with me. He was very impatient and acting like I had inconvenienced him by simply trying to understand what was going on. He got defensive before I even figured things out, and then told me he would help me get a new car and “take care” of this loan. xxxx no Chris... you lied to me the first time, but I’m smarter now and I will never ever do business there again. More

It's like sitting down with family This is our third purchase from Bank Street Hyundai. Each time there is a feeling that you are sitting down with the family to work out something. Eve This is our third purchase from Bank Street Hyundai. Each time there is a feeling that you are sitting down with the family to work out something. Everyone is helpful, thoughtful and explains all options to you, often directing you to a better choice than you originally thought of. We'll be back. More

Excellent Sales Associate "Alex" Abou-Assaf We just traded in our 2017 Santa Fe XL for a new 2020 Palisade. Our salesperson, Alex Abou-Assaf, was a consumate professional. He was very polite, We just traded in our 2017 Santa Fe XL for a new 2020 Palisade. Our salesperson, Alex Abou-Assaf, was a consumate professional. He was very polite, friendly and knowledgeable on the vehicle and of the many and various options available to us. Alex, along with the Sales Manager (Moe) and the Financing Manager (Joe), made our purchase a very pleasurable experience for us, and I would like to thank them very much and highly recommend this dealership. The have one of the best, by far, Service Departments I have ever dealt with (I will not go anywhere else) and now on our second Hyundai vehicle purchase, I can say that the Sales Department is just as good!! ... Thank you guys!!! More

Worst customer service in service department They didn’t put the oil filter on my car properly and then made it out to be that I was the one who was rude. I was the one who was overreacting I was They didn’t put the oil filter on my car properly and then made it out to be that I was the one who was rude. I was the one who was overreacting I was the one who was rude it was all me me me and THEY are the ones who almost ruined my new car because it’s easier to blame the customer who left thousands of dollars there than it is to apologize and try to calm the customer down. Customers being accused of things they don’t do. I have been here twice and this is the second complaint so I honestly think it can’t always be the customers fault. Will absolutely not be back and tonight after I picked up my car the rude staff seemed to be happy about this. In the end it was your fault that the filter was not put on my car properly and all the oil leaked out of my car NO EXCUSE. More

Exceptional buying experience I recommend Bank Street Hyundai to anyone trying to buy a car. You should definitely go talk to Boudy the sales guy. Eli the general manager and Chris I recommend Bank Street Hyundai to anyone trying to buy a car. You should definitely go talk to Boudy the sales guy. Eli the general manager and Christoph in finance will all help make your experience very easy and joyful. More

Amazing service Boudy is extremely friendly. He catered to my needs and made sure I got the best of the best. Ernesto worked extremely hard! Recommend 100% Boudy is extremely friendly. He catered to my needs and made sure I got the best of the best. Ernesto worked extremely hard! Recommend 100% More

Exceptional Buying Experience with Don Mirzakhalili After visiting two other dealerships in Ottawa I booked an appointment on line to test drive two vehicles at Bank Street Hyundai. When I arrived I wa After visiting two other dealerships in Ottawa I booked an appointment on line to test drive two vehicles at Bank Street Hyundai. When I arrived I was met by Don Mirzakhalili, the Internet Sales Manager. Don facilitated the test drives and was generous with his time. I never felt rushed and the process went smoothly. At this visit I also met Eli Nassrallah the General Manager and we all agreed that it would be best for me to think about which vehicle I wanted to purchase and to return on Monday for their midnight madness sale. During my first visit we spoke price and I was clear as to my budget. I returned with my husband to the midnight madness sale and he had an opportunity to test drive the car I was interested in. Again, Don facilitated this test drive and took us to their other vehicle lot to see the exact vehicle I was interested in. That night I purchased a Lake Silver Kona Preferred. At this time I met Joe Younes who wrote up the paperwork quickly and did not pressure me to purchase additional extended warranties etc. that I was not interested in. Additional items were offered, I declined, and that was the end of it. How refreshing. I am an experienced car shopper who knows what they want and how they want to be treated. This experience exceeded my buying expectations. I appreciated the no pressure, no game playing, respectful nature of the deal. Don was very knowledgeable, personable and appreciative of the business. I highly recommend Don Mirzakhalili to anyone wanting to purchase a vehicle. He was instrumental in getting this deal done. More

Great Job Garry Garry took care of me right away. Great service team. Highly recommend. Soon as I walked in the door he was there to help me. Explained everything tho Garry took care of me right away. Great service team. Highly recommend. Soon as I walked in the door he was there to help me. Explained everything thoroughly and drove my car up to the door when finished. More