West Coast Nissan

Great Experience Recently bought a used car from west coast nissan. Honest and transparent staff unlike other dealerships. Overall great place to purchase a vehicle an Recently bought a used car from west coast nissan. Honest and transparent staff unlike other dealerships. Overall great place to purchase a vehicle and they make the process very straight foward. More

Hurtful and disrespectful service department I purchased a 2019 Leaf Plus in October. It took eight months to get this vehicle. My salesman was Sam Karmali. Sam was fantastic. I would recommend h I purchased a 2019 Leaf Plus in October. It took eight months to get this vehicle. My salesman was Sam Karmali. Sam was fantastic. I would recommend him anytime. This is the second vehicle that I have purchased at West Coast Nissan. My problem is this: I had a warranty issue with the passenger seat. Service department tried to fix the problem twice, replacing the leather cover and then the foam side support. With the second attempt to fix the seat they had to send it out to a third party as they could not fix in-house. That took ten days for them to return my vehicle. I did not receive any paperwork on the repair as I was promised by the customer service rep. I had problems with this individual from the beginning as his manners are disrespectful. I suspect he thinks I am a complainer, never to be satisfied. That is not true, I just want the seat fixed to a point that it looks and feels like a normal seat would in any brand new vehicle. I talked to the customer service manager explaining how I felt about her staff and how I was treated. She said she new all about it. I said I could not come back to this service department and I was going to another Nissan dealership. The manager had no problem with that, and with a smile said “what ever makes you happy.” I was not surprised by that comment, but was a bit disappointed. This manager certainly did not fight to save a customer. I’m sure my salesman,Sam would have come across in a different manner. The seat still has issues as the leather looks stretched wrinkled. More

parts and service dept excelllent had friendly and timely service via parts dept thanks so much. i had a short wait and even a wash and cleaning which i rarely do myself so that was had friendly and timely service via parts dept thanks so much. i had a short wait and even a wash and cleaning which i rarely do myself so that was cool More

Unethical dealings I recently bought a 2008 Nissan Rogue. The salesperson was great! However, the manager withheld information on repairs that were needed on the vehic I recently bought a 2008 Nissan Rogue. The salesperson was great! However, the manager withheld information on repairs that were needed on the vehicle and did not list these repairs on the paperwork - I received. I did not know at the time of purchase there was full awareness that the actuator would need to be replaced. It was deliberate not to disclose that information. Within one week I returned to the dealership wanting the Fob or key to be checked as they did not lock all the doors on the vehicle. Within two weeks, I returned the vehicle for a full diagnostic of the of the locking system on the Rogue. Essentially, the Fob or key did not lock one front door and both rear doors do not lock. The diagnostic revealed that a door actuator was needed which resulted in a $1400 bill ! When I approached the manager about paying this bill since I had just purchased the vehicle, and that this issue was not noted on the paperwork, he distanced himself from the situation and said the dealership will not pay for this. All I can say is that this is simply appalling. Buyer beware...unethical dealings More