Vancouver Volkswagen

The staff were knowledgeable and personable. I found all the staff listed below tops with their jobs. The service everyone gave me was par excellent and their attention was appreciated by myself I found all the staff listed below tops with their jobs. The service everyone gave me was par excellent and their attention was appreciated by myself and my son . More

Above and beyond. Was on my way to Seattle for a long weekend when my Maintenance Engine Light came on. Drove to Clarkdale at 2:00pm on the Friday and although they wer Was on my way to Seattle for a long weekend when my Maintenance Engine Light came on. Drove to Clarkdale at 2:00pm on the Friday and although they were booked up and getting ready to for the weekend the Customer Care Advisor, Tina S. was able to squeeze us in, have a valve fixed and on our way within an hour. It was amazing service they were not required to do. This was service above and beyond. More

Fabulous experience all around! The team at Clarkdale go over and above. All the staff are totally attentive and make sure you are well taken care of - from greeting upon entry to sh The team at Clarkdale go over and above. All the staff are totally attentive and make sure you are well taken care of - from greeting upon entry to showing us our new car before we drive off the lot. The entire experience was very positive. A shout out to Andy, who showed us every feature of the car, customized it to us (I couldn't believe it), and went over and above to ensure we knew how to access the features! More

Excellent Service, Great Service Advisor: Dwane Jackman Clarkdale has performed all the service work on our current Golf, as well as many prior Volkswagens. Dwane Jackman, a Service Advisor, is a new membe Clarkdale has performed all the service work on our current Golf, as well as many prior Volkswagens. Dwane Jackman, a Service Advisor, is a new member of the Clarkdale Team. He brings with him a good level of experience. My last Service Appointment, handled by Dwane was a great experience: Had fun speaking with someone who is enthusiastic and caring. More

Overbooks, car never ready on time I bring my car here, as it where I purchased it from. However on two occasions I’ve dropped my car off in the morning with a pick up at 3, but it’s no I bring my car here, as it where I purchased it from. However on two occasions I’ve dropped my car off in the morning with a pick up at 3, but it’s not ready on time, not even started. Clarkdale VW doesn’t seem to value its customers time. If you’re busy don’t book my car, and don’t tell me it will be ready for 3 when it clearly isn’t. More

Great Coatumer service We traveled to Vancouver from Texas on a three week road trip. We experienced a weird situation were our battery died suddenly. Being on a different c We traveled to Vancouver from Texas on a three week road trip. We experienced a weird situation were our battery died suddenly. Being on a different country, makes things stressful, but luckily we were served at Clarksdale VW by this very kind young lady.. I think her name was “Grace”. She helped us with our emergency situation, even though we didn’t have an appointment and it was near closing time 5 pm when we got there. Thank you so much for your help. More

Excellence My sales person was Kevin, he did his outmost to get me what I needed and wanted, also Mike and David I think the Good Energy of the Universe sent the My sales person was Kevin, he did his outmost to get me what I needed and wanted, also Mike and David I think the Good Energy of the Universe sent them to me Thank you Thank you Rosemarie More

paying for service never done My husband specifically went to replace 2 spark plugs, knowing that he was only running on 2. He paid for the service, and when he drove away, the c My husband specifically went to replace 2 spark plugs, knowing that he was only running on 2. He paid for the service, and when he drove away, the car drove exactly the same. He proceeded to go to another service garage to ask if he had new spark plugs, and they had only replaced one. My husband is not one to complain, and will proceed to get his work done elsewhere, and pay again. However he will not be getting any further work from this place! More

Helpful, fair and responsive Our experience with this dealership was relatively positive in light of the circumstances. The sales staff were enthusiastic about finding the rig Our experience with this dealership was relatively positive in light of the circumstances. The sales staff were enthusiastic about finding the right vehicle for us and respected our situation. We had seen one of their certified pre-owned vehicles on Autotrader. The dealership’s price was different from Autotrader and they honoured the price shown on Autotrader. We placed our non-refundable deposit and agreed to return the next day to pick up the vehicle. Unfortunately, the next day we noticed new damage to the vehicle. Apparently, there had been an issue with the "Lot" staff who moved the vehicle in the morning. The sales staff and manager appeared genuinely surprised, apologetic, and wanted to do everything they could to make the situation right. They explained they would have a complete repair and detail of the vehicle. They also provided a courtesy vehicle for the week while the vehicle was being repaired. It seemed if we were unhappy with the vehicle, we could walk away with our deposit. In the end, they completely honoured the deal and the work done on the vehicle was excellent. The result exceeded our expectations. We’d like to thank Devin Senft, manager, who calmly assessed the situation and came up with a reasonable solution. His sincere efforts to make the situation right and ensure we felt comfortable with the purchase ultimately led to our positive experience. We'd also like to thank Andy Gee - he was very helpful, thorough and patient while he gave our vehicle orientation. He spent extra time to make sure the car was carefully detailed and we were happy. Devin and Andy demonstrated exceptional professionalism and customer care – thank you. More

Dishonest, incompetent staff I bought a "Certified pre-owned" car with 17000 km on it from this dealership. After I looked at the inspection report though, I found out that the ce I bought a "Certified pre-owned" car with 17000 km on it from this dealership. After I looked at the inspection report though, I found out that the certification was done at 12700 km three months prior. That is, this car had been driven 4300 km in the past 3 months before it was sold to me as certified pre-owned. I assumed that after such inspection is done, the car wouldn't have been driven so extensively. When I went to ask them about it, I was placed with service rep Michael Brand, who was very sympathetic and said he would look into it. He also mentioned that the oil change was due in 2000 km, which he said also seemed abnormal, as it was sold as certified pre-owned. Then another service rep Chris Lacusta overheard our conversation then chimed in, saying that they could sell it as "certified pre-owned" even after 10 000 km or even 15 000 km had been driven after the certification. Upon talking to the manager Chris Lane, it turns out that after the certification the maximum km driven must be less than 1600 km. The manager offered to redo the full inspection and the oil change. Even though the mistake on their part was corrected, I would never recommend anyone go to this dealership. I will give them a benefit of the doubt that it was genuinely a mistake selling me the car in that state; however, I cannot understand how they can have a service rep like Chris Lacusta who would pull numbers out of thin air to deny a customer the service they are entitled to. Please avoid this dealership at all cost. More