Acura of Hamilton

Our Experience with Acura of Hamilton We have always been very pleased with both the sales and service at Acura of Hamilton. over many years and a number of different cars. Frank in servic We have always been very pleased with both the sales and service at Acura of Hamilton. over many years and a number of different cars. Frank in service is always personable and knowledgeable and we feel confident that our cars are well maintained and safe. We recently picked up our new TLX and RDX and love them! Julia Lioris was amazing to work with as usual and and makes the experience fun and stress free. Aileen in finance is pleasant and efficient and knows her stuff. Five stars for Acura of Hamilton!!!! Michelle Stockwell and Paul Links More

Acura of Hamilton was excellent and very personable towards me when purchasing my RDX. Staff was very helpful and friendly. My over all experience was fantastic. towards me when purchasing my RDX. Staff was very helpful and friendly. My over all experience was fantastic. More

Amazing service by Paul Honest and friendly service from Paul. Thank you for helping us get another vehicle after our accident. Highly recommended and wont hesitate to rep Honest and friendly service from Paul. Thank you for helping us get another vehicle after our accident. Highly recommended and wont hesitate to repeat as customer. More

New car purchase and trade in My husband and I purchased a 2019 Acura MDX and had a 2009 Acura MDX to trade in. We worked with Julia Lioris and found that she was both professiona My husband and I purchased a 2019 Acura MDX and had a 2009 Acura MDX to trade in. We worked with Julia Lioris and found that she was both professional and knowledgeable. She made our experience pain free from start to finish. She answered all our questions and we appreciated her doing the initial setup of our new car. She even called the next day to find out how I was enjoying my new MDX. I would highly recommend Julia. More

Lied and mislead We dealt with Ken when buying a used car. He intentionally mislead us saying things were included when they were actually extra charges. Never gave us We dealt with Ken when buying a used car. He intentionally mislead us saying things were included when they were actually extra charges. Never gave us the options on them just put them on when they are suppose to be options. Also never showed us the bill when we put the deposit down so we were made to believe the extra charges was just the HST. When called and asked about him not going over the bill with us and making false and misleading statements he blamed it on the next person. Would avoid him at all costs. More

Buying a new car I found Ken courteous knowledgeable,and ready for any questions I gave him. Absolutely no complaints.I would definitely consider buying with him i I found Ken courteous knowledgeable,and ready for any questions I gave him. Absolutely no complaints.I would definitely consider buying with him in the future and recommending him to friends More

Great service Always courteous and friendly. I always enjoyed a very good service up to expectations and beyond. Absolutely no complaint and a pleasure to deal with Always courteous and friendly. I always enjoyed a very good service up to expectations and beyond. Absolutely no complaint and a pleasure to deal with this dealership. More

21 years of high quality professional service Frank has been my "go-to" guy for all of my Acura cars over past 21 years .He and his associates are second to none - well informed, caring and tota Frank has been my "go-to" guy for all of my Acura cars over past 21 years .He and his associates are second to none - well informed, caring and totally service oriented. More

2018 Acura RDX After researching various brands and models for close to a year I finally decided to try the 2018 Acura RDX. I went to Acura of Hamilton and spent cl After researching various brands and models for close to a year I finally decided to try the 2018 Acura RDX. I went to Acura of Hamilton and spent close to two hours with my salesperson, Garrett Smith. I never felt rushed or pressured. He was very respectful and answered all of my questions as we reviewed the many features of the car. I was lucky, as the car I decided on was in the showroom. It had been 10 years since I last purchased a car so while the journey was somewhat daunting, I can say that the experience at Acura of Hamilton was great from start to finish. More

Overpriced Service Dept. Avoid !!!!! There is something disconcerting about this dealership. They claim their prices conform to Acura standard pricing but I proved today that in fact thei There is something disconcerting about this dealership. They claim their prices conform to Acura standard pricing but I proved today that in fact their prices are over "suggested retail" which is called GOUGING THE CUSTOMER. I proved this point directly in front of Frank and Chris (Service manager) with a live phone call from another Acura dealer. I confirmed the price twice to ensure no mistake was made. Service would not match what was quoted from other dealers. No concessions were made or offered. Only a rude "we dont care " attitude ...where if you dont like our prices there is the door. Never will I come back here or tell my friends , or anybody who asks about a good Acura dealer for service. The Management needs a course on Meeting and exceeding customer expectations and customer service in general. You are far better off going to Burlington, Oakville or Mississauga. Something is very fishy at this place. Avoid at all costs! More