Richmond Subaru

Quick and easy Recently bought our first Subaru from Richmond Subaru and had a great experience. Our salesperson, Mike Lee, was professional and knowledgeable. The Recently bought our first Subaru from Richmond Subaru and had a great experience. Our salesperson, Mike Lee, was professional and knowledgeable. The management team was enjoyable to work with as well. We wanted a specific colour, which they did not have in the inventory, but they managed to bring one in rather quickly. I never knew buying a car could be so easy. More

Sold me a LEMON Bought a used 2010 Forester from this dealer . It was a certified used from them . They mentioned that the head gasket was just replaced so it will Bought a used 2010 Forester from this dealer . It was a certified used from them . They mentioned that the head gasket was just replaced so it will be like brand new . Brought the car home in winter and noticed rough start in the morning . I looked it up , it's a Subaru issue. A month had pass. Rattle sound coming from underneath. They looked at it and said the car is just old and the heat shield is loose, they fixed it .. 4 month , oil light came on . They said I drive pass the oil change interval and oil burned . They've topped it . Engine oil , abs, traction light , oil light came on . The vehicle turned off . I told them I want to trade the car back and get another car without problems . They promised me they will help me and offered to give me half of the amount I paid for the trade. This is 5 months after I bought the car from them . I said no . Went back to the dealer and mentioned there was a leak. I was never told about the leak and it wasn't on my last appointment bill. They said the oil pan is leaking and had to be fixed. They gave me a rental car and 7 days later they said the car is fixed . A few days later , one of their sales man, Nicolas Geisler , called me and apologized for what has been happening and promised me if I go back to the dealer that he will give me something . I said I don't want to spend any more money and he insisted that I won't have to spend anymore money and said that Subaru just want to give me a gift in return of my suffering. I told him I don't want to waste any more time and he said it won't be a waste of time . We arranged to meet at 11 am 3 days later. I got to the dealership and mentioned to the from desk that I have an appointment with Nicolas Geisler . He came up and said that he's with an important client . I waited for 45 minutes hoping that there is a gift waiting for me . He never came back to talk to me . I mentioned to another car salesman and he tried to sell me a newer car. As I was leaving the dealership, Nicolas Geisler, just sat there and not even say anything . Atleast apologize for wasting my time ... A week later the car instruments light flashes and turned off totally. The car shift gear won't be moved from drive to park . It's stuck on drive gear and I had to turn off ignition in order to stop the vehicle . The car wont start. I had to be towed back to their dealership and very very very frustrated. Don't trust this dealership Nicolas Geisler is a horrible person by promising me something when I'm out of town and I fell for it and drove back to the dealership. More

Great service & pricing I had a really great experience shopping at Richmond Subaru, every salesman/saleswoman there are friendly and served for my best interests. I had Ni I had a really great experience shopping at Richmond Subaru, every salesman/saleswoman there are friendly and served for my best interests. I had Nick Geisler as my salesman and it was honestly the best service I've had, browsing countless dealerships of Subaru and other brands. Nick washed the cars of my interest and prepared tea and coffee prior to the appointment. In addition to having great salespersons at Richmond Subaru, the inventory of cars there are of high quality. I believe everyone should visit Richmond Subaru if they decide to purchase or even test drive one. More

Good customer service Mike was very knowledgeable and helpful, addressed all our questions, and went out of his way to make us feel like valued customers. Very pleasant Mike was very knowledgeable and helpful, addressed all our questions, and went out of his way to make us feel like valued customers. Very pleasant person to deal with. More

Awesome Customer Service It's my second vehicle with Subaru at this location, and Mike has been awesome to deal. He's super professional and patient with all my questions and It's my second vehicle with Subaru at this location, and Mike has been awesome to deal. He's super professional and patient with all my questions and requests. Will definitely recommend Mike to others. More

Excellent service and negotiation I was interested in a 2018 Subaru Forester Limited that I found online on Richmond Subaru's site. I contacted the internet sales rep, Mike Lee, to fi I was interested in a 2018 Subaru Forester Limited that I found online on Richmond Subaru's site. I contacted the internet sales rep, Mike Lee, to find out more info and to make an appointment to view the car. He was polite and respectful. Mike was very friendly and had the car ready to go for a test drive with my wife and I. He was very knowledgeable about all of the options, switches and electronic devices. At the end of our negotiation, I was very pleased with the whole transaction and would recommend Mike Lee as a good person to speak with. The dealership had an ICBC agent standing by to insure the car and Mike put on the plates. The gas tank was 7/8 full - also a nice touch. Thanks, Mike! More

Super happy! It's my second car (Outback) from these guys. I had a rocky experience the first time but they did above and beyond to help me so I decided to go back It's my second car (Outback) from these guys. I had a rocky experience the first time but they did above and beyond to help me so I decided to go back there. I was pleasantly surprised and so happy I went back there. Everyone is super friendly and professional. It's still early as I got the car a few days ago but so far I'm very satisfied with my experience there and how everyone makes you feel welcome and at ease. More

Excellent service Bought a new Forester in 2016. Happy with deal which included a trade-in. Service since has been fantastic and I am very happy to have dealt with this Bought a new Forester in 2016. Happy with deal which included a trade-in. Service since has been fantastic and I am very happy to have dealt with this dealer. More

Thank you Mike Lee! Mike Lee is outstanding. He has great rapport; with that minute we stepped in the dealership, he got us. My husband and I felt comfortable discussin Mike Lee is outstanding. He has great rapport; with that minute we stepped in the dealership, he got us. My husband and I felt comfortable discussing with him our “deals and wants” and he managed to meet it. Thank you Mike for the pleasant buying experience… More