Lexus of London

Great experience Allen was really friendly and patient. He tried his best to help us get an unbelievable deal, he is knowledgeable and transparent with us the whole ti Allen was really friendly and patient. He tried his best to help us get an unbelievable deal, he is knowledgeable and transparent with us the whole time More

Excellent Service Experience I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of I would rate my experience(s) with Lexus of London at 10 stars if I could, but only five stars are available. I can't say enough about the quality of service I recieve every time I visit! I own a GS430 which is, of course, well past its warrantee. Like many people, I once believed that dealership service and factory parts were overpriced. I learned the hard way that original parts installed by skilled, technicians with the proper tools are well worth the price. In fact they save money in the long run. I am a former "shade tree" mechanic who is no longer able or willing to work on my car. It is simply beyond my knowledge or experience. In fact I know just enough to be dangeous. Yet Henry, most often my service advisor, listens patiently as I describe my cars symptoms and never tells me I'm wrong with my conclusions. Instead, working with Andy (who I have come to think of as my personal parts guy) and mechanics they mange to figure out what the problem is and how to make it right. Each time I visit I think "These guys know what they're talking about". The entire experience is a warm and pleasant one, from the Concierge and the most sophiticated coffee maker I've ever seen to staff that have nothing to with servicing my car is outstanding. The most important thing I've learned though is that it's better and cheaper to have the work done right the first time. More

good dealer very good dealer with patience and passions very thoughtful, thinking of my situation which is not very comfortable on traffic communication, he help very good dealer with patience and passions very thoughtful, thinking of my situation which is not very comfortable on traffic communication, he helped me a lot. I really appreciate that. More

excellent dealership friendly, knowledgeable, courteous and thoughtful staff made leasing a new car a positive experience. only issue was the length of time needed for ne friendly, knowledgeable, courteous and thoughtful staff made leasing a new car a positive experience. only issue was the length of time needed for new car to arrive. More

Very nice Thanks for Larry Liang's service and help. The car purchase experience is very good.I highly recommend it to my friends. It has the best cars and the Thanks for Larry Liang's service and help. The car purchase experience is very good.I highly recommend it to my friends. It has the best cars and the best service.........! More

Excellent service again and again! Rick Watson is excellent at his job. He is friendly, professional and goes the extra mile to try and accommodate his clients. I would definitely rec Rick Watson is excellent at his job. He is friendly, professional and goes the extra mile to try and accommodate his clients. I would definitely recommend Rick and Lexus of London. More

Good service Good service. Larry came and picked us up from home to the dealership, making the trip easier for us. Larry is a very experienced and confident sales. Good service. Larry came and picked us up from home to the dealership, making the trip easier for us. Larry is a very experienced and confident sales. More

Very kind ly and have lots of patient. Make a good deal for me. Highly recommend! He take us to try all the car, very nice! ly and have lots of patient. Make a good deal for me. Highly recommend! He take us to try all the car, very nice! More

Excellent An excellent sales. He is a patient sales, and he could introduce the car’s founction in a very comprehensive way. he is enthusiastic about his job! An excellent sales. He is a patient sales, and he could introduce the car’s founction in a very comprehensive way. he is enthusiastic about his job! More

Nice guy Always willing to show you different cars and let you drive to see if the car suits you! Definitely kind and enthusiastic about his job Always willing to show you different cars and let you drive to see if the car suits you! Definitely kind and enthusiastic about his job More