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Lexus of London
London, ON
3,572 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,572 reviews
April 26, 2019
Visit to look at a used SUV I stopped by to look at a used vehicle and was pleasantly surprised at how I was treated. Many salespeople immediately want to steer you to new or mak I stopped by to look at a used vehicle and was pleasantly surprised at how I was treated. Many salespeople immediately want to steer you to new or make you feel somewhat lesser of importance. Not the case with Rick Watson, friendly and knowledgeable and exceptional customer service. I felt like I could have been shopping for a 100k vehicle. In the end I didn’t find what I was looking for but would not hesitate to return. More
by R Dafoe
Employees Worked With
Helpful April 26, 2019
amazing Great service. This guy knows how to treat a customer, not just the guy who is going to pay but also his family and friends. He’s patient, professiona Great service. This guy knows how to treat a customer, not just the guy who is going to pay but also his family and friends. He’s patient, professional, always on time and responds to my questions fast, I never got those feelings like something is sneaky going on, more like chatting with a friend, thumb up! More
by Happylexusdude
Employees Worked With
April 26, 2019
Two thumbs up! - Rick is extremely professional, prompt and courteous - Accommodating (they delivered the vehicle to our doorstep in 2x days flat!) - Kylie helped - Rick is extremely professional, prompt and courteous - Accommodating (they delivered the vehicle to our doorstep in 2x days flat!) - Kylie helped customize and arrange the financing & ownership as per our requirements - and Fair pricing Above were our “why’s” we picked Lexus of London for our IS purchase and Thank you again to Rick & team for supporting us through the purchase. More
by AnkurK
April 26, 2019
Great experience! Larry is a great sales advisor, friendly and professional. He helped us a lot to get our favourite Lexus one. Very great experience here. Awesome! Larry is a great sales advisor, friendly and professional. He helped us a lot to get our favourite Lexus one. Very great experience here. Awesome! More
by Sylvia
Employees Worked With
April 26, 2019
Larry is very good Larry is a very friendly guy. I really enjoy to talk with him. It’s a very good experience to do the business with him. Larry is a very friendly guy. I really enjoy to talk with him. It’s a very good experience to do the business with him. More
by Jeremy
Employees Worked With
April 26, 2019
Professional sales, best experience This Lexus purchase was our best car purchase experience among many we had. Larry Liang helped us in a professional way and saved us quite amount of t This Lexus purchase was our best car purchase experience among many we had. Larry Liang helped us in a professional way and saved us quite amount of time in decision making and price negotiation. We appreciate the whole processes we have gone through till delivery and would like to say THANK YOU to Lexus London. More
by Anke
April 26, 2019
Nice Experience It was an efficient and comfortable experience in Lexus. Larry helped me patiently with every single question, and gave several advises and choices un It was an efficient and comfortable experience in Lexus. Larry helped me patiently with every single question, and gave several advises and choices under my requests. More
by Yvette
April 25, 2019
Gold Standard In Customer Care This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time This dealership have consistently maintained their excellent standards when it comes to customer care. The service staff are very helpful, take time to answer all the queries and the are very responsive to any concerns or issues. More
by Ahluwalia
April 25, 2019
Brianna Gets A Lexus Lexus of London specifically Rick Watson was very helpful in getting me into a new car. He understood exactly what I wanted, adapted to my quirks and Lexus of London specifically Rick Watson was very helpful in getting me into a new car. He understood exactly what I wanted, adapted to my quirks and made my buying a car experience a positive one. Rick is personable, understanding and accommodating. I plan on keeping my car for awhile, but would use him in the future. Of course I recommend him highly to all of you. More
by Brianna
April 25, 2019
Friendly Very patient when explained the car to me, great service and answered my questions thoroughly, would definitely recommend getting a car from Larry! H Very patient when explained the car to me, great service and answered my questions thoroughly, would definitely recommend getting a car from Larry! H h More
by Yche
Employees Worked With
