Mercedes-Benz London

Tony and Andrew did a great job My wife and I bought a 2018 GLE in December and had a great experience with Tony as our sales person. Yesterday (April 3), my wife was on her way to w My wife and I bought a 2018 GLE in December and had a great experience with Tony as our sales person. Yesterday (April 3), my wife was on her way to work and a number of warning lights came up on her dashboard. They were significant enough that she was concerned about driving the vehicle but said it seemed to be operating properly. I immediately contacted Andrew Kay in service and he provided me his cell hone number so I could sent him video of the messages that were scrolling on the screen. We later involved Tony, and together, Andrew and Tony arranged within a very short time frame to have a replacement vehicle driven to my wife's workplace which is 35km outside of London and drove her vehicle back to the dealership to be repaired. This sort of service is what dealerships should strive to provide and I can say from experience that this service far surpasses the service we've received from another German brand dealership in town. More

Simply Outstanding We recently purchased our fifth Mercedes from Mercedes Benz London. As always we were treated with the highest professionalism and respect. Rob and h We recently purchased our fifth Mercedes from Mercedes Benz London. As always we were treated with the highest professionalism and respect. Rob and his team truly value the relationship with their customer and will go above and beyond to maintain it. Many thanks to the whole team. More

Above and beyond It was a no brainer to purchase my car through Charbel. I had mentioned to him what I was looking for and as soon as he came across my dream car, he c It was a no brainer to purchase my car through Charbel. I had mentioned to him what I was looking for and as soon as he came across my dream car, he contacted me. He took care of all the details for me and was just as excited as I was about my new car! He had an answer to every question I asked and followed through on his word no matter what. The cherry on top was how enthusiastically he watched my daughter while I completed all the paperwork. This was a stress free transaction and I love my car! More

Excellent Experience! My second purchase from Mercedes Benz London and Tony made it very easy! He is knowledgeable and helpful. But most importantly got me into a car I lo My second purchase from Mercedes Benz London and Tony made it very easy! He is knowledgeable and helpful. But most importantly got me into a car I love!! More

A pleasure My recent purchase of an SL550 was as close to a pain-free car purchase as one could want. Thanks, Warren Cunningham and the staff at MBLondon. My recent purchase of an SL550 was as close to a pain-free car purchase as one could want. Thanks, Warren Cunningham and the staff at MBLondon. More

Why choose Mercedes Benz london ont The service is fantastic and having a car returned cleaner than it went in is a first for me. Andrew the service manager is a pleasure to talk too and The service is fantastic and having a car returned cleaner than it went in is a first for me. Andrew the service manager is a pleasure to talk too and has a great sense of humour, and is extremely knowledgeable. More

Thumbs up to the Andrew Kay helped ne I felt like I was being checked in to a 5 star hotel. All the supporting staff were very friendly and made me feel important. The work was done on I felt like I was being checked in to a 5 star hotel. All the supporting staff were very friendly and made me feel important. The work was done on a timely basis and Andrew ( a stand up guy) kept me informed throughout the process. Thank you Team Mercedes London More

Top notch! We have been dealing with Mercedes-Benz London for over a decade now and couldn't be more pleased with the dealership. From sales to service, everyone We have been dealing with Mercedes-Benz London for over a decade now and couldn't be more pleased with the dealership. From sales to service, everyone we have dealt with has been helpful, friendly and professional. They make it so easy! More

First experience with Mercedes This was our first experience with Mercedes and we had not heard good things about this location, however our experience could not have been more posi This was our first experience with Mercedes and we had not heard good things about this location, however our experience could not have been more positive. The staff were very friendly and even though we did not buy our Mercedes at this location we were treated as though we had. Would not hesitate to purchase from this location. More

Absolutely the BEST SERVICE! I was driving down a remote part of highway 402 when the car suddenly went dead. Not knowing what to do, I phoned Mercedes Benz London for assistance. I was driving down a remote part of highway 402 when the car suddenly went dead. Not knowing what to do, I phoned Mercedes Benz London for assistance. Andrew from the service department responded to my plight and immediately dispatched a tow truck to pick up the car. As I pondering how to taxi myself home, another call from Andrew arrived. He was unable to secure a loaner car ( I was not expecting this!) but was able to set me up with with a new 2019 c300 that I could use until my car was repaired. All I had to do was hitch a ride with the tow truck operator and pick it up at the dealership! This sure beats me running around looking for a rental car. Once my car was repaired ( the fan belt blew apart) the good people at Mercedes Benz delivered my car to where I was working, over 100 kilometers away! Talk about being treated like royalty! I have dealt with many different car dealerships over the decades and NEVER had such incredible service like this!Also, during this experience Andrew kept me updated through text messages on what is happening to the car. Highly appreciated.Thank you Mercedes Benz and Andrew for going the extra mile in helping me. After chatting with my co workers about my experience, two of them are considering a Mercedes, one of them is going to the dealership to test drive one and is seriously considering one. More