Audi Queensway

cant book an appoint ment for service This has to be the worst place to book a service appointment, I started on Monday and it's now Friday, with the exception of Thursday I have called ev This has to be the worst place to book a service appointment, I started on Monday and it's now Friday, with the exception of Thursday I have called every day left messages for the service appointment coordinator (they never answer the phone, always goes to voice mail, and don't return their calls ) so I try to speak to an advisor and they transfer me to the appointment dark hole . I guess they have a substantial clientele and don't need anymore. Don't bother responding, I really don't need a song and dance. R.I.P. More

Outstanding sales service! Best customer service ever! When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil St When the Ford government cancelled the electric/hybrid vehicle rebate, Joseph Bronzovic, the Audi Queensway sales management team (Chris Lang, Phil Steadman, Taylor Symons) and regional management pushed the plant in Germany hard to have my vehicle delivered weeks ahead of the promised delivery date so I could still qualify for the rebate. I am forever grateful to them for saving me thousands of dollars. In addition, Joseph Bronzovic provided stellar customer service on so many levels - he was enthusiastic, passionate, attentive and treated us like VIP's, He anticipated all of our needs and even very kindly threw in some extras at no charge. He truly cares about people. We got the red carpet treatment when picking up the vehicle - such an amazing, unforgettable experience! I was also impressed by Adam Colacitti and Taylor Symons, They were warm, friendly and very knowledgeable. and made the financial aspect of the purchase feel painless. I would highly recommend this dealership to anyone looking to purchase an Audi More

Worst Service Centre DO NOT BRING YOUR CAR HERE! ATTENTION TO ANYONE BRINGING THEIR AUDI IN FOR SERVICE! DO NOT BRING IT TO AUDI QUEENSWAY OR FACE DISAPPOINTMENT! The service is terrible at Audi Quee ATTENTION TO ANYONE BRINGING THEIR AUDI IN FOR SERVICE! DO NOT BRING IT TO AUDI QUEENSWAY OR FACE DISAPPOINTMENT! The service is terrible at Audi Queensway. Their staff is incompetent, and they do not care about the customer! Why support such a dealership? I purchased a brand new Audi s5 sportback in June of 2017, and I have been back to Queensway's service centre over 4 times within the past year to replace my upgraded B and O speakers. Note: the car has not been tampered with, and no aftermarket parts have been added. All of my service has been conducted by Audi Queensway, and the vehicle is still under factory warranty. I went to the service department today to speak to Raul as my driver side speaker, and rear subwoofer have blown. Multiple speakers have blown since I have purchased the vehicle to the point that the service team at Queensway think it is my fault. How is it my fault when a speaker blows more then once within a year? Raul the assistant manager explained to me that it was my fault that the speakers keep blowing because I listen to my music to loud. Why buy an upgraded sound system if you cannot listen to the music loud does this even make sense? He basically looked at me as if I was in the wrong without trying to address the problem, and making sure I felt comfortable. I purchased an expensive car with an upgraded sound system so I could listen to my music loud. Only a brain dead person would blame the customer in this situation especially when the car only has 25000 kms on it. What kind of mind-less assistant managers blames the customer when dealing with a new vehicle lets be honest here. He looked at me clueless, and did not want to do nothing for me. How can a world renown car maker hire such clueless people, and on top of that promote them to be in managerial positions? The service here is terrible, and the staff is not willing to go the extra mile to make sure each customer is satisfied. I would not recommend this service centre to anyone and I am now conducting my service at PFAFF! I will never return to Audi Queensway for service and you should not either. More

Service advisors swear at you! Aldrin the service advisor started swearing at my poor mother who went in for service. I explicitly asked to reprogram the ECU and he charged $175. I Aldrin the service advisor started swearing at my poor mother who went in for service. I explicitly asked to reprogram the ECU and he charged $175. I tried starting the vehicle and it didn’t turn off. You guys should not be allowed to be classified as a “service” center. It’s a “rip-off” center. More

Slow indifferent service Almost 4 weeks to get a service appointment. Nav and Bluetooth system doesn't work properly since purchase. Would avoid buying an Audi for this reas Almost 4 weeks to get a service appointment. Nav and Bluetooth system doesn't work properly since purchase. Would avoid buying an Audi for this reason alone. Bad Service and Poor Onboard Systems. More

Amazing Service! Yesterday, we picked up our third Audi from Audi Queensway. What keeps us going back to this dealership is the quality of service and the personal at Yesterday, we picked up our third Audi from Audi Queensway. What keeps us going back to this dealership is the quality of service and the personal attention provided by the entire team. For our latest purchase we worked with Blake Elliot. Blake is energetic, efficient and a total pleasure to deal with. His attention to detail and personal touch was amazing. Of course, having Phil Steadman quarterbacking the entire deal from financial perspective provided peace of mind. I would highly recommend my friends and family to Blake, Phil and the entire team at Audi Queensway. Vijay, Oakville, Ontario More

Absolute worst dealer Made an appointment to ONLY have winter tires put on my A7 - 3 weeks in advance. Dropped off car at 8 AM. - told ready by 2 PM.- not ready by 6 PM. To Made an appointment to ONLY have winter tires put on my A7 - 3 weeks in advance. Dropped off car at 8 AM. - told ready by 2 PM.- not ready by 6 PM. Told they took in to may cars I'm lucky i am getting mine many aren't. To make up they offered a shuttle driver - waited over 90 minutes after told he left - i can walk it in under 30 min. This is the 4th time i have had an issue ------ buy your car somewhere else - and never use the service dept. More

Purchasing my 2012 A3 car off lease End to end Customer experience to buy out my lease (love the car; not the dealership) was so disappointing we decided to purchase the Volvo V90 wagon End to end Customer experience to buy out my lease (love the car; not the dealership) was so disappointing we decided to purchase the Volvo V90 wagon as our second car rather than the Audi Q7. More

When bureaucracy hits the service departmnet A turn indicator light burnt out on our Q3 meaning a call to the service department. Figure this is a five minute job, and there is a safety componen A turn indicator light burnt out on our Q3 meaning a call to the service department. Figure this is a five minute job, and there is a safety component, particularly driving in Toronto. The "appointments department", presumably, a part of the service ministry, would get back to us if we left contact information, unless we wanted to leave a message with service. The service line is "we will put the bulb in with pleasure, but only when we find a gap in our service schedule." Might this mean leaving the car in the service area for the full day? The response: "Probably." :Later, we're running errands, and decide drop into the service department in case there's a spot vacancy. In service department parlance, at Audi on Queensway, this is called an "emergency drop in". Our first contact is a handler at a kiosque nearest the entrance, a young woman doing initial triage. The service agents are farther inside. There are no line ups, but everyone is busy in front of computer screens. We tell her out problem. She walks over to one of the agents, who does not look up at her approach, and shows no sign of hearing her. The agent mutters something into his screen, the young woman returns, and explains that we will have to leave our car for the day. "Might we be interested in a cut-rate rental for the day?" No, we are not. More

Sensor adjustment and 75 km service Very positive experience with the Audi Queensway staff. Courteous, professional and accurate with their timeline. Appreciated the call regarding othe Very positive experience with the Audi Queensway staff. Courteous, professional and accurate with their timeline. Appreciated the call regarding other minor issues to be dealt with next time the Princess goes in for a service. Having dealt with other Audi dealerships, this was a pleasant surprise! More