Capital Chrysler Jeep Dodge Ram

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave you comments. We will make sure Dhiraj is aware of your post and we look forward to seeing you again. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you so much for posting your review. I will be sure to pass this onto Basem and the rest of the service team. What I am most happy about your feedback is that you left with the feeling that we cared. It is the primary fundamental in good customer service, one that I have always strived to show, and one that I think our team embraces with every customer, I am glad it was noticed. Have a great day and thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Dodge diesel responded

Boy oh boy was i ever wrong i soon found out after doin this review

Capital Chrysler Jeep Dodge Ram responded

Thank you for your review and thank you for choosing Capital, both are appreciated. Enjoy your new ride. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Hello Cheryl, I can assure you, being a woman has nothing to do with how you get treated. Some of my most valued employees and some of our most valued customers are women, and everyone at Capital will get treated with respect. I understand that you brought your Journey in to get it looked at for noises you heard while going over bumps and turning and that we diagnosed front struts and sway bar link kits as being the needed repair. I also understand that we are still in the process of contacting your extended warranty company to see if they will cover the link kits but that their plan doesn't cover struts. If we could warranty the struts we would, it would be a win win for us and for you so there is no reason for us to say no. They pay us to fix your vehicle and there is no charge to you, as I said win win, but they are they are the ones that make the parameters. If they say a part isn't warranty, then I can't force it through. We will continue to try and contact them on your behalf regarding you link kits and we will try for your struts but we have tried in the past and their plans usually do not cover struts. If you have concerns about your struts not being covered, please contact your warranty provider and have that discussion with them. If either Capital or yourself can get them to agree to warranty, we will be happy to perform the repair. They are not open Saturdays and I don't believe they will be open today as it is Family Day, but as soon as we can get ahold of them we will know more. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thanks for your positive feedback "Focus". I am glad our service department is taking care of you and I will make sure the team is aware of your review. Thank you for choosing Capital. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review and thank you for choosing Capital to service your vehicle, both are appreciated. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you for your update Shawn, I am glad we were able to take care of your concerns. Your business is important to us and we hope you think of us the next time you need maintenance or repairs. Have a great day. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Good morning Zahid I am not sure what to say on this, other than to state the account of events as I know them. You brought your vehicle in to check for transmission fluid leaks. It was leaking from more than one area and you were quoted on the repairs. You weren't sure if you were able to afford the repairs and asked for a discount which one was given. You were give a final price with the discount all in, and you agreed to the repair. The repairs were done and the bill actually came in slightly less than you were quoted. You signed and paid for the repair and left apparently happy, but returned saying that you found a place that would have done it cheaper and asked for us to refund you. We routinely price shop and know that our repair costs are competitive when you are comparing the same repairs or type of maintenance. We were up front about our pricing, gave you a discount when you asked and even came in cheaper than you were quoted. Just because the service manger didn't give you a refund after the fact, doesn't make him rude. I am sorry that you had to spend money on your vehicle when your budget is tight, I have been in that situation as well and I didn't like it, but I believe you were dealt with professionally and that the price you were given was competitive in the marketplace. If you wished to discuss it further you can call 780-435-4711 and ask for myself. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Good morning We take all reviews seriously and will look into them to either help with any concerns noted, or at the very least, improve for the future. I don't have a proper name or even a situation to look into, so this review will have no resolution. If you truly want your review to have an effect, please either call us to discuss or update your review with your name and concerns. Geoff Haw Fixed Operations Manager

Capital Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review Cosmo and thank you for choosing Capital, both are appreciated. Geoff Haw Fixed Operations Manager