Old Mill Cadillac Chevrolet Buick GMC Ltd.

Waste of my time Had a very bad experience and received nearly no help from Old Mill. Came in because my fill tire light was on. The tire looked fine, just asking if i Had a very bad experience and received nearly no help from Old Mill. Came in because my fill tire light was on. The tire looked fine, just asking if it was a sensor issue or if the tire had a leak. I was told it shouldn't be more than 30 minutes. After 40 minutes I asked and they said they would find me. An hour later, I went to the desk, and was told to hold a moment, minutes later they came an magically they were just coming to see me to say the tire had a hole in it. That is, I waited an hour and a half to be told I would need a new tire, which would also take an hour. Worse, the sensor had been reading 78-86 PSI, but now read zero. After an hour and a half I had less air in a tire, and they couldn't help me for less than $246, despite the tire being under warranty. Luckily, there are other chevy dealers and one is replacing the tire free of charge tomorrow More

Thank you for giving us peace of mind. We have dealt with Old Mill Cadillac Chevrolet Buick GMC Ltd for many years. The staff is professional and cared about your needs. They are honest We have dealt with Old Mill Cadillac Chevrolet Buick GMC Ltd for many years. The staff is professional and cared about your needs. They are honest and reliable. They take time with their customers to ensure the customer is completely satisfied. They know their product well and make sure to share that knowledge with you. We recently had an issue where the warranty had expired over a year and 1/2. The staff in the servicing department and salesperson worked together with us to minimize our cost. I would not go anywhere else to purchase a car. A special thank you goes out to Jamil, Danny Tony Nathalie and the rest of the team at the Old Mill. We apologize for not remembering everyone's names, we want to thank you and know that you all Played a part for us wanting to coming back.. Thank you Frank and Lina More

DO NOT GO NEAR THIS DEALERSHIP If you’re looking to do business with professionals who know to treat customers with even the tiniest bit of customer service, DO NOT GO TO THIS DEALE If you’re looking to do business with professionals who know to treat customers with even the tiniest bit of customer service, DO NOT GO TO THIS DEALERSHIP. I literally left in tears! Do not worth your time/energy! More

DISASTER !! DO NOT GO HERE!!! I went in as the place was closer to my house than my current Cadillac dealership. Vic in the service dept was fine although its no applewood but when I went in as the place was closer to my house than my current Cadillac dealership. Vic in the service dept was fine although its no applewood but when the experience went south is when i went into the show room. So there I am sitting in new cars taking pictures and no one came near me. I told the service gentleman as I was leaving and he insisted to introduce me to a sales person. I said i would come in and talk to her at 1 the next day. Well im not sure how she got my home number as I did not give it to her but my phone starts ringing when i am on Holidays at 9,910,920,939 etc. Finally i thought there most be a medical emergency so i went to answer the call just after 10 and it was the salesperson (Camilla) who had called 6 times to confirm my appointment. WOW!!! I said i would be there at 1,just WOW. Im with her for about 5 minutes and they quote me $885 a month for a very similar vehicle as I drive right now for $663 a month.I said i wont be paying $200 more a month for a newer version of what I already have, so she calls in the sales manager. i was there 5 minutes,and shes already calling in the closer???So he takes me outside "to show me something". He proceeds to show me a white family type station wagon or something,an enclave. I drove in wearing a Rolex and driving a SRX and knew i was getting a XT5 and he is showing me what he drives. He knows nothing about me other than i have longer hair and was in jeans and a tee-shirt. He thought he could close me on price,not what i wanted? So i told him,he is out to lunch and he says i do have a 2018 demo for SRX a 2018, last years . So i said I have to go, put the numbers together,get it down around $700 a month or so and call me with the numbers. That was Mike Maglayo , and that was 10 days ago and I am still waiting for a call? I have called him, now 10 times and got voice mail 10 times which i don't use. I finally asked them a moment ago to get him paged. They said he is on lunch, its 3:11? I called back at 4 and they said he is on lunch? Finally got him on the phone at 410 and he simply didn't remember me. The other times I have ask him to be paged,they say he is in sales meetings? I will not be dealing with them, that's for sure ! Disgusting! More

Bad service experience and very poor customer service I have purchased my Cadillac XT5 in September 2018. Since then (in 3 months) I had my car in service 3x and today I have refuse to take my car back as I have purchased my Cadillac XT5 in September 2018. Since then (in 3 months) I had my car in service 3x and today I have refuse to take my car back as it has been not fixed again. So my car is in service for 4th time now. There is a squeaking noise coming from the dashboard area. Old Mill service tried to fix it, but they have made even more damage to my car instead of fixing the original issue. They had to replace several interior parts. The funny thing is, that the squeaking noise is still there. What a bad service. I am in contact with Danny. He is so kind, but I have a feeling, that he just wants 5 star service experience review. Also, I was told that service guys are well trained and working this and this many years at Old Mill and have received this and this service award. Really? Whay is my car in service than for 4th time for the same reason? Why there is no quality check before they release the car? I do not recommend this service location. More

Don't waste your time with the Parts Department! If you need tires,or any part in general, I would suggest going elsewhere. The parts staff does not educate themselves on promotions GM has, makes pe If you need tires,or any part in general, I would suggest going elsewhere. The parts staff does not educate themselves on promotions GM has, makes people wait around for a Parts Manager who doesn't come even when paged 6-7 times -- (yes he could be in a meeting, or busy with another customer, but if you're being paged more than 2 or 3 times, wouldn't you at least call to find out what the problem is?? - NOPE). So here you are waiting quite a while for a Parts Manager, who finally comes, but also has no idea what to do. Definitely more to this story, but I'll leave it with one statement. If you live a distance away, don't bother driving down there thinking you'll get knowledgeable staff in the Parts Department. This after I called them first and they verified everything by phone, only to have me go down there for nothing. Useless. More

LIES LIES LIES Our SRX caught fire as we were pulling in our driveway. Old Mill said it was caused by rodents HA!!! Then proceeded to tell us it would take 12 weeks Our SRX caught fire as we were pulling in our driveway. Old Mill said it was caused by rodents HA!!! Then proceeded to tell us it would take 12 weeks for a new wire harness…this after they had the car sitting on their lot for 6 weeks. So 18 weeks, more than 4 months to get a part from Detroit…Hmm. Nothing makes a customer feel worse than being lied to, especially after a traumatic event like a fire. No courtesy car, no customer service call, no apology… NOTHING. Just lie after lie. All this while GM still took our lease payments. The lip service by Danny and Angelo was admirable but complete BS, they try to make you feel like they care, but they really don’t, sadly you are just a file number. We expected more from a Premium Brand like Cadillac, I caution others to avoid this experience. More

Unprofessional Had my SUV in to get my summer tires installed and balanced. Pretty sure when they parked my car for pick up, a nail drove right into the tire. I'm OK Had my SUV in to get my summer tires installed and balanced. Pretty sure when they parked my car for pick up, a nail drove right into the tire. I'm OK with that, to me that's just bad luck, however, when I went to fill the tire just to drive on it, the reading on the dash wouldn't move. It was saying front left low, but in reality, it was rear right. Obviously, when changing the tires, they did not reset the detectors properly and the dash was reporting the location of the low tire incorrectly. WHen I called to have them remedy that, I was told there was nothing they could do and the service rep was unusually rude. TOld me to call GM. I spoke to the manager, and he immediately booked me in to get that repaired no charge. So today, I get a reading on my dash that the Left Rear tire is low. Go to fill it up, and... same issue. It's the Rear Right. This is either incompetence, or simply placating a customer with the optics of an issue being repaired. Either way, I will not be using them any longer. More

Thanks Farzad! We had a very positive experience at Old Mill GM. Farzad was super easy to deal with and easy to talk to with no high pressure sales tactics. Thanks t We had a very positive experience at Old Mill GM. Farzad was super easy to deal with and easy to talk to with no high pressure sales tactics. Thanks to all the staff...especially Farzad! More

Good Ole' fashion Great customer service !! I was fortunate to work with two great people at this store - Liz Valdivia and Manager Joe Tirone. I couldn't have had two nicer ,more efficient peo I was fortunate to work with two great people at this store - Liz Valdivia and Manager Joe Tirone. I couldn't have had two nicer ,more efficient people handle my purchase of a Beautiful 2014 Yellow Corvette Convertible. This is a nice dealership to do business with and if it gets any better I don't know where that would be. Daniel Kenny the financial services manager was also most helpful. If your looking to buy quality with quality people visit Joe and Liz - they are "The Best." C. Raymond Dawson, Jr. More