Myers Kanata Hyundai

The Worst Dealership and Service is a BIG Rip Off Purchased a brand new Veloster Turbo with extended warranty for my then 20yr old son. Last year after many problems and trips to service complaining Purchased a brand new Veloster Turbo with extended warranty for my then 20yr old son. Last year after many problems and trips to service complaining about the problem they agreed to replace the engine. A rental was authorized for Enterprise next door on May 1, 2019. The car sat at the dealership for months with the excuse being they didn't have an engine available. Enterprise sent Myers a bill for 30 days of rental as that is when they bill and it was paid with no problem. Meanwhile the Veloster was still sitting at the garage. The car was finally ready to be picked up at Hyundai on July 18, 2019. It was unknown to my son that Hyundai rejected the second rental bill from Enterprise three times. Hyundai told Enterprise that the customer would pay so my son's credit card was billed. When he noticed he started sending messages to Marc Lebeau the GM at Myers Hyundai and talked to Doug Carruthers the service manager. They basically just kept blowing him off. The rental car charge was $2447.58 and a lot of money for someone that wasn't supposed to get that bill. Finally my husband and I went into the dealership to talk to Doug Carruthers. He kept us waiting for a long time and then finally when we started talking about the issue he shouted at me and denied everything. We were done with him and went to Marc Lebeau and explained it to him and he said he would look into it. We followed up with him by email, phone and went in a few more times. Nothing was being done so we contacted Hyundai Canada and explained the problem to them. They kept asking for documents to prove this and we provided everything. We even had the Enterprise Regional manager give us an email where he stated how they billed Myers and they rejected the bill. Marc Lebeau had all kinds of excuses for us and even blamed my son and said it was up to him to bring Myers the bill from Enterprise. We told him it had nothing to do with my son and they needed to sort out their internal procedures. Finally Hyundai Canada left us a voice message to say it was up to the dealership to sent them info to prove the car was in fact at the dealership for almost three months waiting for the engine and that the rental was justified. We went into Myers again at the end of February 2020 and talked to Lebeau and let him hear the voice message from Hyundai Canada. He said they were doing an audit of the service department and would go over and tell them to pull the info and he would sent it to someone high up at Hyundai Canada. We never heard from him and have emailed twice with no response. Our last visit in there I said that if my son knew he would have been billed for a rental he would have not taken one and Lebeau said he would have given him a loaner from the dealership. Now my son has this charge sitting on his credit card and interest building up because he cannot afford to pay for a charge he didn't expect. This dealership is the worst and tries to blame the customer for their mistakes. You screwed up and need to make this right. More

Worst Dealership and Service Is Non-Existent Purchased a brand new Veloster Turbo with extended warranty for my then 20yr old son. Last year after many problems and trips to the service departme Purchased a brand new Veloster Turbo with extended warranty for my then 20yr old son. Last year after many problems and trips to the service department to complain about the problem they agreed to replace the engine. Note that the engine was still under warranty. A rental was authorized for Enterprise Rent A Car which is right next door on May 1, 2019. The car sat at the dealership for months with the excuse being they didn't have an engine block available. Enterprise sent Myers Hyundai a bill for 30 days of rental as that is their billing period and it was paid with no problem. Meanwhile the Veloster was still sitting at the garage. The car was finally ready to be picked up at Myers Hyundai on July 18, 2019. It was unknown to my son that Hyundai rejected the second rental invoice from Enterprise three times. Hyundai told Enterprise that the customer would be paying so my son's credit card was billed. When he noticed the charge on his Visa bill he started sending messages to Marc Lebeau the GM at Myers Hyundai and talked to Doug Carruthers the service manager. They basically just kept making excuses and later stopped taking his calls completely. The rental car charge was $2447.58 which is a lot of money for someone that wasn't supposed to be billed in the first place. Finally my husband and I went into the dealership to talk to Doug Carruthers. He kept us waiting for a long time and then finally when we started talking about the issue he shouted at us and refused to speak to us about the matter. We were done with him and then went to see Marc Lebeau. We explained the incident with Carruthers to him and the car rental issue that our son had been trying to get corrected. Mr Lebeau said he would look into it. We followed up with him by email, phone and went in a few more times. Nothing was being done so we contacted Hyundai Canada and explained the problem to them. They kept asking for documents to prove this and we provided everything. We even had the Enterprise Regional manager give us an email where he stated how they billed Myers and they rejected the bill. Marc Lebeau had all kinds of excuses for us and even blamed my son and said it was up to him to bring Myers the bill from Enterprise. We told him it had nothing to do with my son and they needed to sort out their internal problems and pay the invoice from Enterprise. Finally Hyundai Canada left us a voice message to say it was up to the dealership to send them information to support that the car was in fact at the dealership for almost three months waiting for the engine and that the rental was justified. We went into Myers again at the end of February 2020 and talked to Mr Lebeau letting him hear the voice message from Hyundai Canada. He said they were doing an audit of the service department that week and would go over and tell them to pull the file and send it to someone high up at Hyundai Canada. We never heard from him and have emailed twice with no response. Our last visit in there (Feb 2020) I said that if my son knew he would have been billed for a rental he would have not taken one. Mr Lebeau said he would have given him a loaner from the dealership. Now my son has this charge sitting on his credit card and interest building up because he cannot afford to pay outright for a charge he didn't expect. This dealership is the worst and tries to blame the customer for their mistakes. You are well aware that what you are doing is wrong and need to make this right. More

I was greeted by a friendly, helpful, professional and knowledgeable sale associate. I had a pleasant experience and I would recommend Hyundai Kanata to my friends. knowledgeable sale associate. I had a pleasant experience and I would recommend Hyundai Kanata to my friends. More

Terribly disappointing The Bells Corners Myers was awesome, with fantastic service that encouraged me to come back again and again for the 10 years I've had my car. However, The Bells Corners Myers was awesome, with fantastic service that encouraged me to come back again and again for the 10 years I've had my car. However, the Bells Corners Myers is now a Nissan dealership, with Hyundai transferred to Palladium. What a change. I've been to Palladium twice and the service staff are miserable to deal with - partly it's because Palladium is too busy, with too many cars to handle, but a large part of it is poor staff attitude and no interest in customer support. I had an appointment, made two weeks ago, to have my winter tires put on. Showed up for 5:15 and they said they were really busy so I might not be done until 7 PM. Fine, that's normal. Then they kept pushing the time up. Finally, at 7:30, I asked for my keys back and for my tires (I store the alternate season tires there) because my car still hadn't even been brought into the service bay. First they couldn't find my keys, and I eventually left without my tires because they couldn't find them. They hadn't even pulled them (it's now closer to 8 PM) for a 5:15 appointment. Have to go back today to get the tires, once they find them. No apology, a half-hearted offer of a free oil change when I said I was leaving, which I declined. I get that November is a busy time for tires, but I sat there for almost 2.5 hours after my appointment and all the staff did was tell me it was busy and be pretty unfriendly. Nothing to complain about if I didn't have an appointment and was hoping to be squeezed in during a snowy week, but I did have a scheduled time. Too bad as I really liked Myers up until they closed Bells Corners to Hyundai customers. My car is 10 years old and I'm starting to think about replacing it, But, over the course of two visits to Palladium, I went from intending to buy through Myers again, to avoiding them. The Bells Corners Myers Hyundai folks were fantastic. The Palladium service centre needs a serious rethink. More

Sales is Nice !! Service Center is a Rip Off Sales people are very friendly and makes your experience nice to buy new cars. However total RIP off on servicing ! Non- Technical, unprofessional Sales people are very friendly and makes your experience nice to buy new cars. However total RIP off on servicing ! Non- Technical, unprofessional and Patronising service advisors/managers. Beware !! new car owners servicing at this center. Charged 730 dollars for brake servicing (due every 24000kms ) which took less than 3 hours without any visible or driving difference. They didn't even bothered to clean the brakes. Hardly doubt they did any kind of work. They will just keep on insisting and scare you for the extra stuffs needed along with servicing e.g. cabin filters change, brakes servicing etc. More

Very negative experience x2 My young daughter brought her fairly new car in for an oil change today. The did brake work that was not required and without her permission. When she My young daughter brought her fairly new car in for an oil change today. The did brake work that was not required and without her permission. When she confronted them about it they said they couldn't let her take her car out of there without cleaning her brakes because it was too dangerous. Complete BS. Her brakes were fine. I already checked them out. Her oil change ended up costing $500. My wife had an even worse experience with them about 6 months ago. Service manager is useless. More

Super Service Eli sold us our Sonata two years ago and we appreciated his help back then as well his ongoing support. It's great to go into the dealership and be gr Eli sold us our Sonata two years ago and we appreciated his help back then as well his ongoing support. It's great to go into the dealership and be greeted by Eli as well as converse with him (about our next car purchase). We have and will continue to refer family and friends to him. Our visit today was for service for an issue with the engine light. Dyllan explained the problem to us and the car will be ready tomorrow! More

Excellent customer service If you’re interested in buying a car from a Dealership that is focused on you as a long-standing customer then this is the place to buy. You won’t be If you’re interested in buying a car from a Dealership that is focused on you as a long-standing customer then this is the place to buy. You won’t be disappointed More

Excellent Sales Service Excellent help going over options and very knowledgeable. Eli was very helpful and friendly and really built my trust. He worked to make sure I got al Excellent help going over options and very knowledgeable. Eli was very helpful and friendly and really built my trust. He worked to make sure I got all the information I needed to feel comfortable with my purchase. I would definitely deal with him again. I felt like I made a new friend. More

Awesome Experience Wrote off my Toyota Camry.. At first I wanted another Toyota. I went to see the new ones but I realized I should see other options with other brands. Wrote off my Toyota Camry.. At first I wanted another Toyota. I went to see the new ones but I realized I should see other options with other brands. Looked at Mazda, Honda and Hyundai. The best experience I had was at this dealership - when I met my salesperson Gefthe. He was straight to the point and did not hide anything. Showed me everything I needed and listened to what I wanted in getting a new car. Jason and Roy were also great! Showed me around the dealership and made the experience stress-free. I love my new Tucson! The car drives great and I am really impressed with all the features that it comes with! This car is definitely a bang for the buck! I would recommend this dealership 100%, awesome staff/ great customer service. Happy Customer :) More