Londonderry Dodge Chrysler Jeep

Purchased a vehicle Thank you Rob Gill for all your help, this is an amazing dealership, Customer service and friendly people in all the departments we dealt with. Thank you Rob Gill for all your help, this is an amazing dealership, Customer service and friendly people in all the departments we dealt with. More

Interesting place! Was just looking. They tried to sell me a Jeep I liked and said they will trade in my current car and refinance everything and my payment would go up Was just looking. They tried to sell me a Jeep I liked and said they will trade in my current car and refinance everything and my payment would go up by $62 a month and I agreed to the deal. I went for a test drive, put a deposit in. The next day fiance guy calls and tells me that the bank wants $10,000 down for a $21,000 used vehicle. Plus, I was ready to trade my car that is under in a loan currently and get the refinance. As per him no bank will refinance me and I should consider buying a mini van coz they will "make it happen". I politely refused, and went to get my deposit back. Interestingly, the front desk staff seemed to have forgotten basic courtsey and greeting customers . The fiance manager greets me with a sarcastic statement " Oh! You here to give us more of your money?" Followed by a chuckle, which to me seemed odd and really inappropriate. All in all, my family, friends and myself might not count this dealership in our list of places when shopping for a new vehicle. More

Amazing customer service and great people The people here are great people to deal with super friendly I have bought two trucks here now and my most recent purchase was the best one salesman g The people here are great people to deal with super friendly I have bought two trucks here now and my most recent purchase was the best one salesman got me into a good truck for a good price and the sales manager was very friendly and helpful throughout the process and when they accidentally threw out my mud flaps sales manager told me what happened and he said he was sorry and he cut me a check for what the Mudflats were worth these guys are very honest and will help you out the best they can I will be definitely going back to these guys in the future and recommend this dealership to other people More

Horrible Experience I would never buy anything at this dealership again, they do not treat you like a paying customer. They don't return your calls and change their story I would never buy anything at this dealership again, they do not treat you like a paying customer. They don't return your calls and change their story every 5 minutes. The salesmen know nothing about Dodge performance units. (i.e Challenger/ Charger) No compassion or care for their customers, after spending $200K on a brand new unit, they don't follow up or tell you what all has to be done with a unit or what can go wrong with a unit ahead of time. If it wasn't for another Dodge dealership; I would have been left out in the cold. Thank you Londerry Dodge for making it clear that I will never buy another vehicle from you again, and definitely never refer people to Londerry either! More

World Class Anyone who is looking at purchasing a vehicle needs to go to Londonderry. Mitch runs a very tight ship around there. Everyone is friendly and approach Anyone who is looking at purchasing a vehicle needs to go to Londonderry. Mitch runs a very tight ship around there. Everyone is friendly and approachable. Not to mention the knowledge base is through the roof! Great experience every time I walk through those doors! More

Bought two and I'll be back I've bought two trucks from this dealer, while my first experiance in early 2014 was somewhat less than great(had a new salesman who knew nothing abou I've bought two trucks from this dealer, while my first experiance in early 2014 was somewhat less than great(had a new salesman who knew nothing about the truck I bought and the engine light was on, not great when your going to do a 2500km trip!) but they flew me and my brother down from our hometown in the north, and covered the cab fare from the airport. It took forever to get everything signed and finally leave. We were there for hours. But I got a great price on the truck I bought. The second vehicle I purchased this year was a great experiance, had a very knowledgeable salesman and they gave a GREAT value on my trade in and an excellent price on the truck. I'll be back and would recommend this dealer to a friend. However, having never had to deal with service I can't speak to that aspect of the business. More

Excellent Experience My experience was great from beginning to end. If you're looking for any vehicle of any kind go here, they have access to multiple dealerships with mu My experience was great from beginning to end. If you're looking for any vehicle of any kind go here, they have access to multiple dealerships with multiple makes. More

Professional liars and scam artists I took my Chrysler 300 in for a key fob not working, after I had the their parts people tell me it wasn’t picking up a signal and not to replace the b I took my Chrysler 300 in for a key fob not working, after I had the their parts people tell me it wasn’t picking up a signal and not to replace the battery because something was wrong with it. After waiting all day for them to diagnose a non working key fob and reprogram me a new one, I went to pick up my vehicle and was told I had been given a new fob covered under warranty. As the service advisor was going over what was done I noticed the key fobs on her desk and asked which one was the new one because they both looked like the ones I brought in. After lying to my face several times and several trips to the back to make it look like an attempt to care that they tried scamming Chrysler Canada out of a new fob that they claimed I got and got paid for I left with the same 2 fobs I had brought in. Much to my surprise (not really) when I went to use my new fob the next day it didn’t work, when I left a message and a review about the xxxxty service I got a call from someone claiming to be the manager and that if I came back they would give me 2 new fobs and program them right away so I didn’t have to wait. One week later I returned ( because I work for a living) to get my new fobs and another service advisor tried to book my vehicle in and then tried to bill the fobs under warranty. When I asked to speak to the service manager about what was going on I was given attitude, the service advisor even slammed his clipboard down on his desk. The service manager is cocky and rude and says what you want to hear just so it looks like he fixed the problem. If you don’t mind liars go ahead and use this dealership. In my own personal view this is the dump of Dodge dealerships in Edmonton. Consumers beware. More

Is everybody in there on crack! My good friend took his truck in for a no start issue. The run around he got and the issues he had was mind blowing. His truck came back with more iss My good friend took his truck in for a no start issue. The run around he got and the issues he had was mind blowing. His truck came back with more issues then it went in for. Literally bolts were missing that they removed. His transmission is now leaking and hes lost 2 different gears when he got it back (no issue before). Honestly Londonderry Dodge, Id be happy if you came through and said your service department is on crack. That sounds better then just claiming they are idiots. More

Inexperienced service department with no management Brought my truck in for a no start, service started diagnosing the truck and spent an hour thinking it was a diesel vehicle when it was a gas vehicle. Brought my truck in for a no start, service started diagnosing the truck and spent an hour thinking it was a diesel vehicle when it was a gas vehicle. Then made false claims of catalytic converters being removed when they are indeed still in place. Ended up programming my pcm for a no start and ended up destroying my transmission, said warranty will cover the transmission and then the same day told me my truck was finished. Picked up my truck to find tranmssion fluid leaking all over my driveway and bolts missing out of my oil pan, truck no longer has 5th or 6th gear. Dealership claims it came in like that which I had no transmission issues prior. Both general manager and service manager have no management or people skills. Change their stories like Alberta does with it’s weather. If you want to leave with more issues then you came in with then this is the dealer for you. More