Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ralph Neale's Belleville Dodge
Belleville, ON
1,130 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,130 Reviews of Ralph Neale's Belleville Dodge
January 25, 2019
Service is Poor I am very disappointed with the service department. I now know why the service department has a 1 star rating. I purchased a new 2019 Dodge Ram thr I am very disappointed with the service department. I now know why the service department has a 1 star rating. I purchased a new 2019 Dodge Ram thru Russ Trottman and he was a pleasure to deal with. I love my new truck and it is a pleasure to drive. The problem started when I took my truck in for service. There was a clunking noise every time I turned the wheel left or right. The mechanic took it for a ride with the Service manager and they came back and said they could not hear it. The truck was in Auto 4 wheel drive. Shea(service manager) asked me to go for the ride so he could hear the noise. I drove and as soon as we turned the wheels there was a loud clunking sound. I told S/M I don't know how the mechanic could miss that sound. After we came back, the S/M and the mechanic went for a ride. When the S/M came in, he told me it had to do with the 4 wheel drive system. He said they could spend hours trying to find the problem and give me a bill for $350 if they don't find the problem. I told him it is a new vehicle and is still in warranty(approx. 7000 klm) so there should be no charges. He then said I need to understand how the 4 wheel drive system works. Remember when you used to have to get out and manually change into 4 wheel drive. I said yes. He said we are still working with the system and learning about it. He suggested I try to drive in 2 wheel drive as much as I can as the noise is not there in 2 wheel drive. I said, one of the reasons why I bought the truck was for the auto 4 wheel drive. I was not happy, so I put the truck in 2 wheel drive and tested it again. I drove back to the dealership and let them know the knocking sound was still there even in 2 wheel drive. I was very unhappy and decided I would have to take it to a different Chrysler Dealership for a second opinion. This is a brand new truck and I should not hear the knocking on a new truck. I took the truck to a dealership with a 5 star rating for service and the mechanic heard the knocking sound as soon as we turned the wheels. He worked on the truck and found out the knocking had NOTHING to do with the 4 wheel drive system. There was actually a Bulletin out on this. The Service Bulletin was dated November 2018. I was at the Dealership for a short time and he ordered the parts. The parts came in within a week and my truck is quiet again and a pleasure to drive. I feel if the service dept. had of really cared about my issue with the truck they would have found my problem. If it had of been one of their own personal vehicles they would not have let it go with the knocking sound. After this issue, I cannot recommend Belleville Dodge service. They have been a big disappointment to me. That is why I gave a poor rating. Dave More
by Dave
Employees Worked With
Shay Bedard
Helpful January 22, 2019
Friendly group of sales team Was looking for a new vehicle and dealt with sales man Chris Scriver and after a few long hours of showing me vehicles and helping me make the right d Was looking for a new vehicle and dealt with sales man Chris Scriver and after a few long hours of showing me vehicles and helping me make the right decision on my purchase he was very noligiable and friendly. I never felt preasured by Chris threw out the process and highly recommend Chris Scriver and appreciate all the time he spent with me on my purchase. More
by Calvin
Employees Worked With
Andy McNulty, Max Gannon, Chris Scriver
January 21, 2019
purchase We recently bought a Dodge Caravan and the service was good. Russ Trottman was our Sales person and this is our 3rd vehicle that we have purchased wi We recently bought a Dodge Caravan and the service was good. Russ Trottman was our Sales person and this is our 3rd vehicle that we have purchased with the help of Russ. He was very helpful and we went for a test drive. We also dealt with George Barrie and was helpful as well. We had another person who helped us but cannot remember his name, he has glasses and a friendly smile. Andy was very helpful as well. More
by Ernest
Employees Worked With
Andy McNulty, George Barrie
January 18, 2019
Great Experience Dave was very knowledgeable about the Charger I purchased and he patiently answered all my questions. The entire sales team were very accommodating an Dave was very knowledgeable about the Charger I purchased and he patiently answered all my questions. The entire sales team were very accommodating and friendly. Thanks for the great experience! More
by Leslie
Employees Worked With
Mike Thompson , Andy McNulty, George Barrie, Dave Steele, Mark Thompson
January 18, 2019
Oil change and inspection Super professional and friendly costumer service very happy to know people like you.My appointment is on time and never had problems so far 👍🏻Thank Super professional and friendly costumer service very happy to know people like you.My appointment is on time and never had problems so far 👍🏻Thank you very much Krzysztof Kozlowski. More
by Hanka123
Employees Worked With
Mike Kelly, Cheryl McAllister
January 18, 2019
Great experience! The staff worked hard to help us get the vehicle of our choice and were very helpful, friendly and accommodating. we had a great experience! The staff worked hard to help us get the vehicle of our choice and were very helpful, friendly and accommodating. we had a great experience! More
by Rumdia
Employees Worked With
Ryan Barclay, Russ Trottman, Lori Conroy
January 16, 2019
Fast easy service. Always fast easy service. You will wish it took longer after relaxing in one of the massage chair while eating popcorn and surfing the net on their fr Always fast easy service. You will wish it took longer after relaxing in one of the massage chair while eating popcorn and surfing the net on their free wifi. More
by MEay
Employees Worked With
Becky Barriage, Mike Kelly
January 14, 2019
Pleasant Experience We found Russ very pleasant and knowledgeable in all the different types of trucks we were interested in. There was no sales pressure and he and Georg We found Russ very pleasant and knowledgeable in all the different types of trucks we were interested in. There was no sales pressure and he and George were willing to stay after hours. More
by Cosstick
Employees Worked With
Russ Trottman, George Barrie
January 14, 2019
Excellent Russ was quick to get the truck I ask to see, he insisted on a test drive and took me for financing. Lori was quick to get the paper work done and all Russ was quick to get the truck I ask to see, he insisted on a test drive and took me for financing. Lori was quick to get the paper work done and all the items I ask for. The staff was friendly and professional. More
by tony
Employees Worked With
Russ Trottman, Andy McNulty, Lori Conroy
January 13, 2019
Great vehicle, but horrible experience. Love my vehicle, but I had to go back to get paperwork that was not given to me. Then I was contacted over 4 months later to come in to sign paperw Love my vehicle, but I had to go back to get paperwork that was not given to me. Then I was contacted over 4 months later to come in to sign paperwork they never showed me. When I arrived at the arranged time, they did not have it ready and wanted me to sign a blank form - didn’t happen. More
by Tamster430
Employees Worked With
Dave Steele
