Mercedes-Benz of Durham

Worst dealer I dealt with. Charging too much. Car diagnostic cost $335 for a job 10 min. Not easy to book an appointment. Very bad customer services. diagnostic cost $335 for a job 10 min. Not easy to book an appointment. Very bad customer services. More

Great Friendly service my Glk 250'sare always happy to come by for the special attention and service. always welcomed, Always updated and especially always come out sparkle my Glk 250'sare always happy to come by for the special attention and service. always welcomed, Always updated and especially always come out sparkle clean .Samson professionalism VIP treatment always. However my SLK32 does get jealous though, because she doesn't get as much attention and washings as her sisters and especially jealous when i get caught driving a courteous vehicle. A1 all the way home. JP More

Seasonal Tire Exchange and Service A: E350 Wagon June 11/20 Harry Bhelay, our service advisor, once again provided us with excellent customer care especially during this Covid19 pandemic. He is always professi Harry Bhelay, our service advisor, once again provided us with excellent customer care especially during this Covid19 pandemic. He is always professional, knowledgeable, courteous, and thoughtful. We have been dealing with Mercedes Benz Durham for over 12 years and highly recommend this dealership. Harry always provides excellent advice and he is truly an asset to the Durham dealership. Thanks again to Harry and the Service Department Staff. . More

brought my car in for a flat tire the other day. I had purchased tire and rim warranty when I bought the car. OF COURSE the warranty didn’t cover my flat tire and then I was told that I had to replace all purchased tire and rim warranty when I bought the car. OF COURSE the warranty didn’t cover my flat tire and then I was told that I had to replace all four tires..... I asked to speak to the service manager for some clarification because if I knew that the warranty was basically useless I would have never purchased in the first place. I spoke with Sean Lee the service manager at Mercedes Benz Durham and he was the most disrespectful person I have ever met. He spoke over me the entire time and didn’t not let me get a word in. I tried to explain to him my frustration and how I felt I was being treated unfairly but he continued to talk down to me. I asked him if there was another manager I could speak with and he yelled at me and told me to call service Canada and hung up the phone on me. I have never experienced such disgraceful customer service in my life. Sean has no place in the customer service field. I have been a manager in hospitality and customer service for over 10 years and I have never spoken to a customer like that. Sean’s distasteful attitude has put me off of Mercedes. I then spoke with Ivan the General Manager and while he was pleasant and accommodating I still left with a terrible feeling. I ended up getting my tires changed there and then the next day not 24 hours later my car was DEAD! maybe it’s a coincidence but it’s too much of a coincidence for me. Clearly something happened while my car sat at Mercedes Durham over night. I’m not even going to bother taking it back to Mercedes Durham because they can’t be trusted. Because of Sean and his terrible attitude and service Mercedes Benz Durham has lost a loyal customer. More

Service review Dropped off 2 vehicles without an appointment, adviser told us they would be able to fit us in at the first opportunity. The first one was completed t Dropped off 2 vehicles without an appointment, adviser told us they would be able to fit us in at the first opportunity. The first one was completed the next day, the second had to wait for a windshield that was completed within the week. Samson Lopez kept us updated every step of the way. Outstanding service every time e we go there and Samson keeps us updated every time. More

Excellent Customer Service I recently purchased a 2020 GLE 450 from the Durham Mercedes Benz location. The service was excellent. Behrooz Liaghati is by far the best sales rep I I recently purchased a 2020 GLE 450 from the Durham Mercedes Benz location. The service was excellent. Behrooz Liaghati is by far the best sales rep I have dealt with in alI of my vehicle purchases. He was responsive, friendly, knowledgeable and made me feel like I was highly valued. I would definitely refer Behrooz to anyone looking to purchase a Mercedes. More

Took my car to replace the parking break assembly, people were very friendly, got a warm welcome from the receptionist to the warranty administrator till the service advisor The issue was repaired . So happy were very friendly, got a warm welcome from the receptionist to the warranty administrator till the service advisor The issue was repaired . So happy with the service. More

Talk about ugly customer serive I called a dozen times last week to book a service appointment for E400 2018. When finally connected with the customer service, I was told that some o I called a dozen times last week to book a service appointment for E400 2018. When finally connected with the customer service, I was told that some one will call me to book a service appointment. Never received a call. I called a dozen times more the following day to connect with a life person. This time I was told that they will send me a text to obtain more informaton about my car and to book an appointment for next weekend. Never received the Text. I called back on Monday (3) times to speak to a customer service. The customer service told me there is no appointment available for this weekend and they are currently booking service appointment for the following weekend. Very disappointed in MB Duraham!! More

Service department service process Durham team is so wonderful from the beginning to completion. Staff are nice and treat me with lots of respect. Thank you for a complimentary car wash Durham team is so wonderful from the beginning to completion. Staff are nice and treat me with lots of respect. Thank you for a complimentary car wash after service and 2 follow up calls to making sure all services are up to satisfaction More

Courtesy car not provided Our car maintenance was done November 8, 2018 but was forced to bring the car back on Nov. 12. Our car got towed away to Whitby dealership. Was someth Our car maintenance was done November 8, 2018 but was forced to bring the car back on Nov. 12. Our car got towed away to Whitby dealership. Was something to do with ESP failed. It cost us $1,253.00 and change. For the amount that we pay, no courtesy car provided. Our car not available after 2 days, have to cancel my doctor's appointment. At the time that our car is ready, someone pick us up from our house, a two door sports car, the man doesn’t even know how to pull the front seat to let me in as my husband was with me, to get in the car. We even asked him how to pull the seat down to get and flatly said ‘ I don’t Know’ my husband struggle and found a knob somehow. Altogether not very good experience at all. Thank you More