Ogilvie Subaru

No accountability They have several "Client Experience Experts" on staff at Ogilvie, unfortunately my experience has been very disappointing so far. I'm a first time S They have several "Client Experience Experts" on staff at Ogilvie, unfortunately my experience has been very disappointing so far. I'm a first time Subaru owner and love the car, but the service has been terrible. Customer care and attention is severely lacking, no call backs when you leave vmail, they lack knowledge when it comes to warranty work and what is covered, service advisors don't seem to know anything about your car or what the mechanics have done, and quite arrogant when you question what they say. Bought a 2019 in November and have been to the service center twice and on both occasions the customer service or lack there of has left me questioning if they value their customers at all. More

Service is very bad Tried to charge for warranty work. Broke parts in trunk and did not tell anyone.very arrogant service advisor that will not pay attention to cust conc Tried to charge for warranty work. Broke parts in trunk and did not tell anyone.very arrogant service advisor that will not pay attention to cust concern More

Excellent sales service from Don Marcovitch Don was very knowledgeable and honest with the pros and cons of the Outback I bought, giving me many comparable data about various other brands and c Don was very knowledgeable and honest with the pros and cons of the Outback I bought, giving me many comparable data about various other brands and comparables. Overall his service was top notch and I would return to see him anytime for another car if I needed one. More

Fiendly sales but lack of knowledge friendly but the lack of knowledge brought us a lot of trouble, later on. The plate want order under the name we requested. Not all the car extended g friendly but the lack of knowledge brought us a lot of trouble, later on. The plate want order under the name we requested. Not all the car extended guarantee was aplied. When we needed we weren't covered they wont bring us asistance even if we paid for it. More

Service The service department was great, until I received news that Ian Young the manager was bought out. I bought my first SUBARU from them. I bought my The service department was great, until I received news that Ian Young the manager was bought out. I bought my first SUBARU from them. I bought my last one Jan 2019 from GoldFleet SUBARU in North Bay. I bought it there as most staff left after new owners took over The sales people at Ogilvie, remind me of the sleeze used car person. I like honesty They have lost my business altogether More

Subaru Lease I leased two Foresters through Don Marcovitch at Ogilvie Subaru. Don was passionate and knowledgeable about the Subaru brand and a person committed t I leased two Foresters through Don Marcovitch at Ogilvie Subaru. Don was passionate and knowledgeable about the Subaru brand and a person committed to customer service. He displayed a high level of integrity and represents the dealership well. I would have no hesitation recommending him and working with him on future transactions. More

Not assuming responsibility for errors in service My 2015 Subaru Impreza has less than 15,000 kms. It’s had a host of problems. Incorrect messages appearing on my dashboard, key getting stuck in the c My 2015 Subaru Impreza has less than 15,000 kms. It’s had a host of problems. Incorrect messages appearing on my dashboard, key getting stuck in the car, the gear shift box light bulb stopped working. They insisted there was no problem. Subaru headquarters need to examine the work ethics at this dealership . More

From charging extra for service and marking the tires wrong Went for an A service and almost got charged double for just a simple oil change. Had to explain that the price was wrong multiple times. Also after Went for an A service and almost got charged double for just a simple oil change. Had to explain that the price was wrong multiple times. Also after putting on winters this year I noticed that they marked them wrong according to the proper rotation making the tire. Needless to say will never go back here for service. More

3 years of leasing I leased my Impreza here back in 2015. The salesperson was Eric Champagne, who I believe no longer works here anymore. He was really good. Sincere, I leased my Impreza here back in 2015. The salesperson was Eric Champagne, who I believe no longer works here anymore. He was really good. Sincere, at least. Because of Eric, I've always had a good impression on Ogilvie. And for the past three years, I came back regularly for services and all the service people are OK too. It's till the end of my lease recently that things are not working out well. I'm tired of telling the details. To summarize, ALL of their SALESPEOPLE and SALES MANAGERS now only care about whether you buy or finance or lease a car with them. Once the deal is sealed, don't expect any further response from them. They don't care. The financial manager, Meedo, is really helpful. He was actually the financial person that signed my lease 3 years ago. Good to still have him to close the deal. Not coming back again even though I really like Subaru cars. More

Wonderful Experience!! There was no pressure. Felt very comfortable!! Nan and her team were great in getting me the best price in a friendly and efficient manner. She made s There was no pressure. Felt very comfortable!! Nan and her team were great in getting me the best price in a friendly and efficient manner. She made sure I got a good sense for the vehicle during the test drive and made sure all the features I was looking for matched the vehicle I got. Highly recommend Nan to deal with in addition to Ogilvie Subaru!! More