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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,000 Reviews
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October 03, 2018
This time I was happy I was thinking to get a fully loaded truck I didn't get a remote starter even I asked for it but ...and I being buying car from u that's will be my fi I was thinking to get a fully loaded truck I didn't get a remote starter even I asked for it but ...and I being buying car from u that's will be my fifth time but this time they put me down More
by Dima20
Employees Worked With
Bob Janis, Carlo Colinares
Helpful October 02, 2018
Excellent staff & service My initial visit, I didn’t have a particular vehicle in mind. I had many ideas but nothing specific. I was fortunate enough to encounter Ali who showe My initial visit, I didn’t have a particular vehicle in mind. I had many ideas but nothing specific. I was fortunate enough to encounter Ali who showed exemplary service with his honesty and professional opinion. I was very pleased with my purchase and the process that he helped guide. I would highly recommend this car dealership and would suggest anyone to ask for Ali. Whether they have specific ideas in mind or need assistance on building a foundation of my ideas, this individual helped fulfill my needs and I’m very pleased with my new vehicle. Thank you so much Ali! More
by Jane smith
Employees Worked With
Ali Choucair
October 01, 2018
Straight forward and honest quality service I was thoroughly impressed by the service I was given at crosstown. They helped get the best vehicle for the budget I needed to achieve. And our sales I was thoroughly impressed by the service I was given at crosstown. They helped get the best vehicle for the budget I needed to achieve. And our sales person Ai Sadayuki was an amazing help for making the right choice and her honesty was refreshing from the usual sales people in other dealerships who’s only interest is to make a sale. I also appreciate the sales manager Mario for treating me like family, not use to managers being so caring. More
by Mitchel eduardo Barahona
Employees Worked With
Carlo Colinares, Mario Liberona, Ai Sadayuki
October 01, 2018
Great people! Got my new car courtesy of Mike and Carlo. Was really happy that I got what I really wanted. Kudos to these gentlemen! Also a special mention to Ismae Got my new car courtesy of Mike and Carlo. Was really happy that I got what I really wanted. Kudos to these gentlemen! Also a special mention to Ismael and Rod for their good service! I didn’t have a hard time with these guys because they made sure that they will make you happy and satisfied! You are awesome! -Dalton More
by Charger2018
Employees Worked With
Rod Ackers , Carlo Colinares, Ismael Mirza, Michael Caddarao
September 28, 2018
Awesome Good customer service speciall. I highly recomended jecris as your sale consultant he will help you a lot, and he will give the best vehicle for you Good customer service speciall. I highly recomended jecris as your sale consultant he will help you a lot, and he will give the best vehicle for you More
by Marlon
Employees Worked With
Jecris ompong bautista
September 26, 2018
Very poor service Took our 2012 Jeep Wrangler in for two tire repairs on one occasion. Although the price of the repairs was $10.00 to $20.00 more per tire than tire s Took our 2012 Jeep Wrangler in for two tire repairs on one occasion. Although the price of the repairs was $10.00 to $20.00 more per tire than tire shops, the fact that it was very close to where we were, the extra cost was worth the convenience. Drop the Jeep off, walk back to work. The call came that two wheel studs were cross threaded. Here is where it gets ridiculous. Cost of wheel studs, $26.78 each. Plus $15.11 for a lug nut. Although we expressed our concern about the inflated cost of parts, we were told that is what the parts department sells them for. Discussed the cost with the tech at the Express Lane and got no satisfaction nor explanation as to why the cost. Spoke to his supervisor or manager and the same result. We were stuck as they would not release the Jeep as it was deemed unsafe to drive as both studs were on one side. Even though I could have pushed the Jeep to where we were. Call to another dealership had the wheel studs at $8.00 and a local tire shop had brand name studs for $4.00. No explanation was ever given for the cost of what should be an inexpensive part. Dealership did offer 10% off the total bill which came to $250.00. Pretty high cost for two tire repairs. To top it all off the repair took more than that day forcing us to make alternate arrangements for transportation or to wait till 6 pm which is three hours past quiting time. When we went to pick up the Jeep and pay, that whole process took 1/2 an hour. Sent to one cashier then back to the Express Lane and back to the cashier. Just a word of warning, check the cost of parts at both other dealerships and after market before authorizing work being done by this or any dealership. Not all costs are the same. This dealer will claim that they use Molar parts, but so did the dealership that quoted $8.00. Did not get the cost on the lug nut, but I am sure it would not be $15.00, twice as much as thier wheel studs. When it comes to our buying a new Mopar, and we will buy another, it sure will not be from Crosstown. More
by Not happy
Employees Worked With
Hemil Bhagat
September 22, 2018
Are these Jokes? There is not enough space here to say how bad my experience has been buying a brand new truck from Crosstown, but to speak specifically to this fella, There is not enough space here to say how bad my experience has been buying a brand new truck from Crosstown, but to speak specifically to this fella, i brought my truck in THE SECOND TIME to have an extremely annoying rattle in the ceiling fixed and my truck was spotless inside and out, when i got it back It was dirty inside and out, and when i spoke to Brian extremely displeased i asked him if this was how they did business and he told me i was being condescending and if i wanted to speak to him like that he was not going to help me. He was very rude and like i said that is just one of many examples of the poor, actually brutal service i was provided with, I would not tell my worst enemy to buy from this place, they dont value your business in the slightest. More
by Dontbuyfromcrosstown86
Employees Worked With
Brian Neggers
September 21, 2018
Easiest buying experience in years We paid a visit to Crosstown in the summer and met with Gerald. Told him exactly what I wanted in a vehicle and told him exactly what I wanted to pay. We paid a visit to Crosstown in the summer and met with Gerald. Told him exactly what I wanted in a vehicle and told him exactly what I wanted to pay. Though we never were able to come to a deal, I didn't leave unhappy. 2 months later, Gerald called me up out of the blue on a Friday. He asked me if I was still in the market for a new vehicle. I was gonna wait until 2019 as I had gotten discouraged but I said sure. By Monday morning, he said "When are you coming by to pick up your new Jeep?" Between him and Terence, they got me what I want for what I wanted to pay. After 7 years of trucks, I am in my first Jeep. I'm still getting used to the smaller size but I'm looking forward to taking her out to have some fun. I would certainly recommend Gerald and Crosstown. It was a good experience More
by mountainess
Employees Worked With
Gerald Christensen, Terence Harychan
September 21, 2018
AMAZING EXPERIENCE Thank you so much for making our experience wonderful and Stress Free!!! We would definitely recommend family and friends to Crosstown Dodge. Thanks s Thank you so much for making our experience wonderful and Stress Free!!! We would definitely recommend family and friends to Crosstown Dodge. Thanks so much to Mazin Fakhreddine in Sales, Michael Caddarao Sales Manager , Monica Gora in Service and Terence Harychan in Finance. Felt like VIP!!! THANKS AGAIN!!! More
by Balanannette123
Employees Worked With
Mazin Fakhreddine, Monica Gora, Michael Caddarao, Terence Harychan
September 18, 2018
Best Car Buying Experience I’ve Ever Had When I first walked into Crosstown I will admit I was pretty discouraged with car shopping by this point. I had been all over town looking at trucks a When I first walked into Crosstown I will admit I was pretty discouraged with car shopping by this point. I had been all over town looking at trucks and I found everything I looked at was not in great shape or not within my budget. I was also discouraged by the fact that every sales person I talked to seemed to be more interested in what was best for them and not what was best for me. A friend of mine referred to Mauricio Roa, when I first met Mauricio he took the time to listen to my needs and promised me he would work hard to find the right truck for me. I was sceptical but Mauricio delivered on that promise! I now have a much nicer truck than I ever thought was possible and I was able to stay within my budget. If you are looking to purchase a vehicle you owe it to yourself to go see Mauricio and the great staff at Crosstown, the say they will work hard for you and they deliver on that promise! More
by IslandMatt
Employees Worked With
Mauricio Roa
