Mercedes-Benz of Durham
Whitby, ON
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Service Department Sean is very abrupt, rude and inflexible. They will not do warranty work on my GLK250 stating the service in the past was not done there and question Sean is very abrupt, rude and inflexible. They will not do warranty work on my GLK250 stating the service in the past was not done there and questioning if the service was done properly even though an independent shop documentation was evident and the vehicle has been serviced with genuine Mercedes Benz parts.. I will take my car to another dealership for warranty work and will not use Mercedes-Benz Durham again. When I phoned Mercedes Benz Canada head office to tell them about this issue they said they should the dealership should not be questioning doing the warranty work. More
Parts department Before leaving my house I called and checked if they have oil for my sprinter. They said yes they do have oil filter and oil.when I reach there after Before leaving my house I called and checked if they have oil for my sprinter. They said yes they do have oil filter and oil.when I reach there after one hour drive ,lady on the counter told me my boss said don’t sell sprinter oil.sooo sorry They just want me to change my sprinter oil from them Soo they can make crazy money. Very bad service ,this is second time. More
Superb dealership and staff I arrived early at the dealership and the 1st sales staff who approached me was Sert Chan. My queries on your GLA 250 was adequately answered by Sert. I arrived early at the dealership and the 1st sales staff who approached me was Sert Chan. My queries on your GLA 250 was adequately answered by Sert. Now interested to purchase, I told Sert that I will come back with my wife on Friday. Even though it was Sert's day off, he reported to work and assisted us. He was very professional and yet friendly. We got the vehicle days after. More
Amazing experience and awesome service from Chris Meertins Once more we have had an outstanding service from Christ Meertins!!! Always an amazing experience from beginning to end. Thank you Chris for all yo Once more we have had an outstanding service from Christ Meertins!!! Always an amazing experience from beginning to end. Thank you Chris for all your help & exceptional service! More
Exceptional Service We were extremely satisfied with the amazing Service we experienced at Mercedes Benz-Durham. The welcoming email fr the Gen Mgr Ivan to Customer Rela We were extremely satisfied with the amazing Service we experienced at Mercedes Benz-Durham. The welcoming email fr the Gen Mgr Ivan to Customer Relation Vanessa made us feel important. And mostly the exceptional service fr the Brand Specialist Kashif Babar is beyond our expectation. Great service..Great staff. You deserved 10 stars More
Mercedes Whitby is best dealer. Cert Chain is best salerpers (1) I have met Cert Chan 2 times, once during new vehicle purchase and second time some issue (resolved by him very quickly). Both times I found Cert (1) I have met Cert Chan 2 times, once during new vehicle purchase and second time some issue (resolved by him very quickly). Both times I found Cert to be extremely professional, very helpful, not xxxxx at all. He answers questions very nicely. He really values his customers. I have absolutely no concern in recommending Cert to any potential customer. I have dealt with many new car sales person in past (because I bought many new cars). I was not impressed by any previous salesperson, except now with Cert. So, suggestion to any new Customer, please go to Cert and you will be very happy. Many thanks. More
Service manager Sean is very abrupt, rude and inflexible. I recommend a customer sensitivity course for him before exposing him to another customer. The Mercedes Ben Sean is very abrupt, rude and inflexible. I recommend a customer sensitivity course for him before exposing him to another customer. The Mercedes Benz dearlership overall is a good place with excellent customer service and products. More
Dismissive and unwelcoming I was truly made to feel that I was inconveniencing her by asking her to do her job. Worst attitude I’ve ever seen! Just a terrible experience. I was truly made to feel that I was inconveniencing her by asking her to do her job. Worst attitude I’ve ever seen! Just a terrible experience. More
the best MERCEDES Dealer around GTA Need a great sale person ask for Joe Almeida , I purchase 2 cars from him always friendly and professional and provide what you need with happiness'. Need a great sale person ask for Joe Almeida , I purchase 2 cars from him always friendly and professional and provide what you need with happiness'. Friendly receptionist girl at the service , but the mans need to learn to smile. More
SERVICE B I took my C230 in for the service B in order to keep the warranty valid. Cost over $800.00 and absolutely no work was done on the car. Simply checks a I took my C230 in for the service B in order to keep the warranty valid. Cost over $800.00 and absolutely no work was done on the car. Simply checks and diagnostics. I am sure it would be the same at any Mercedes Dealership but come on. My friends were laughing at me. They even charged 6 dollars to top up (about 3 oz) or washer fluid. Love the car but not sure there is a way round that but I will be looking out for that next car I get. More