Capilano Audi

Excellent Service - small problem with the courtesy car thou No waiting to drop off or pick up my vehicle after service. Nice courtesy car but did not appreciate the new policy of putting gas in the vehicle bef No waiting to drop off or pick up my vehicle after service. Nice courtesy car but did not appreciate the new policy of putting gas in the vehicle before returning it to the dealership. Would have just preferred paying the $10 at the counter. More

Excellent service, exceptional people I really appreciate Capilano Audi. They are great people providing great service. In their service department I can usually get in to see them very q I really appreciate Capilano Audi. They are great people providing great service. In their service department I can usually get in to see them very quickly, and they will shuttle me anywhere I want to go. I can even book a loaner with enough notice. More

GREAT CUSTOMER SERVICE THE AUDI SERVICE DEPARTMENT ARE VERY PROFESSIONAL. THEY DROVE ME TO THE SEABUS AFTER I DROPPED MY CAR OFF FOR SERVICE. THEY ALSO CALLED ME TO LET ME THE AUDI SERVICE DEPARTMENT ARE VERY PROFESSIONAL. THEY DROVE ME TO THE SEABUS AFTER I DROPPED MY CAR OFF FOR SERVICE. THEY ALSO CALLED ME TO LET ME KNOW WHEN MY VEHICLE WAS READY & OFFERED TO PICK ME UP. MY CAR WAS WASHED & VACUUMED BEFORE IT WAS RETURNED TO ME. More

First visit I came for my first visit to have my car serviced. Allan was pretty helpful and he went into great detail to explain to me about the issues on my car. I came for my first visit to have my car serviced. Allan was pretty helpful and he went into great detail to explain to me about the issues on my car. They were also very accomdating because i had a tight schedule and needed the appointment last minute. Luckily i was able to come in right away. All the staff were also very friendly. More

Replaced damaged tire Richard in service was very helpful in providing number to call to arrange service of replacement of the damaged tire with the spare. Which in turn re Richard in service was very helpful in providing number to call to arrange service of replacement of the damaged tire with the spare. Which in turn required the information off the tire for Richard to promptly order a replacement tire and he suggested I bring the wheel to the shop so when the new tire arrived they could immediately mount and balance it. By 3 pm Richard call to advise the car would be ready by about 3:30. After about a 15 minutes I drove away with new tire and washed car. Excellent staff and service. More

First Service on vehicle was great! I was so impressed with the service department at Capilano Audi. They were just excellent with everything. Hoping my next experience is just the same! I was so impressed with the service department at Capilano Audi. They were just excellent with everything. Hoping my next experience is just the same! More

Turned a potential problem to a win I was not entirely satisfied with my initial vehicle purchase due to some miscommunication. The staff and management was very willing to help me resol I was not entirely satisfied with my initial vehicle purchase due to some miscommunication. The staff and management was very willing to help me resolve the problem and find a model that suited my needs and price point. I am very pleased with the new vehicle. I would recommend this dealership for a pleasant buying experience. Thanks for all your help Aaron. More

Awesome car, excellent service! Chris was fantastic to work with. I was indecisive with which model I wanted so he patiently explained all of the three models and we test drove all. Chris was fantastic to work with. I was indecisive with which model I wanted so he patiently explained all of the three models and we test drove all. I finally decided on an A4 and the delivery experience was fantastic. Overall, I highly recommend Chris and Capilano Audi. Rob More

Would recommend my friends Great friendly sales staff and helpful with no pressure to buy. Test drove 3 different cars and finally found the one we want. Herman called the next Great friendly sales staff and helpful with no pressure to buy. Test drove 3 different cars and finally found the one we want. Herman called the next day to follow up. THAT IS SERVICE. More

Purchase of New Vehicle The purchase of the new vehicle was less stressful than anticipated. The salesperson (Herman) and the business manager were professional and provided The purchase of the new vehicle was less stressful than anticipated. The salesperson (Herman) and the business manager were professional and provided information to assist in reaching a decision on purchasing the vehicle. In meeting with the person to finalise the financing found that experience to be simple, easy and had a understanding of the costs. The only piece that was was stressful and not as pleasant was the purchasing of the insurance. While having the insurance agent attend at the dealership was convenient I found the purchase to be rushed with very little explanation as to the coverages and the options that were available. The entire purchase of the insurance seemed to be more about initialing and signing forms as required with very little time spent on explaining what was being agreed to. Overall the entire experience was positive but the insurance process did create some anxiety that was not evident in the actual purchase and finance of the car. More