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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.1
2,000 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,000 reviews

June 03, 2018

Straight shooter Excellent sales and finance dealings, I contacted Steve and in a day and a half I was driving my new dodge truck, no xx and no trickery, straight forw More

by Tye 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moose Zarandah, Steve Kachkan
Jun 06, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for this fantastic review!! Steve & Moose are some of our most valuable team members & we couldn't be happier to hear they have provided you with a wonderful experience. Congratulations on your purchase and welcome to the Crosstown Family!

June 01, 2018

Awesome! My husband and I just purchased a truck from Crosstown with Darren’s help. He is down to earth and amazing. He followed through on every promise he ma More

by Bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Shaw
Jun 06, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Bev! Thank you so much for sharing your experience with Darren. We are so excited that he's chosen to join our team & that he is providing guests like yourself with exceptional purchase experiences. Congratulations on your new vehicle & welcome to the Crosstown Family!

May 31, 2018

Good service He helped me find a ram 1500 limited. The cars and turcks that he was washing look really good. He’s doing an amazing job! More

by John76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Bertrand
Jun 06, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi John! Thank you so much for this wonderful review! We're very happy to have someone as hard working as Daniel as part of our team!

May 30, 2018

Crosstown experience The atmosphere was very welcoming. The salesman was very attentive to my needs and what I wanted. They did an excellent job matching me up to the vehi More

by Truckdude1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Surtida, Carlo Colinares
May 30, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the wonderful review! We are proud to have Tony & Carlo as valued members of our team =) We did notice that you gave us 4 out of 5 stars, what could we have done better to earn the elusive fifth star from you? Please connect with our Marketing Manager, Ashley Graham at 780-488-4881 to discuss your experience further =)

May 29, 2018

Excellent Myself and my husband were able to get into two great vehicles. Darren Shaw was excellent to deal with and worked hard for us. He was genuine and care More

by Kempins1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Shaw
Jun 06, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Sarah & Aaron! Thank you so much for reviewing your experience with Darren. Your trust in our business & in Darren means the world to us! We are so so happy that Darren providing you both with a wonderful purchase experience for your vehicles! Congratulations & welcome to the Crosstown Family!

May 27, 2018

amazing Darren went out of his way to make sure our buying experience was amazing, even offering to help me out with getting my crutches and a chair to elevat More

by DandB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Shaw
Jun 06, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Holy smokes! Thank you for such a wonderful review of your experience with Darren. We are so tickled that he went above and beyond to make sure you & your wife were comfortable during your purchase experience. Congratulations on your new vehicle & welcome to the Crosstown Family!

May 27, 2018

Miscommunication to the salesman i bought a model 2016 Jeff Renegade last year April 2017,Actually its run good so far suddenly last week 2018, I found something wrong in my AIR CONDI More

by rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Villaluna
May 30, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Rose, Thank you so much for your feedback. We are very sorry that you feel inconvenienced regarding your experience with your vehicle issue. As you were requesting information on a non-recall related service issue, an inspection of the vehicle in person is always required in order to diagnose and repair the concern. As Dan is a Salesperson with the dealership, unfortunately he would not be aware of required parts for vehicles. It sounds like there was some miscommunication as you were unaware of the steps required to repair your vehicle, and for that we feel absolutely terrible. Our Service Manager, Chris Goodwin has been made aware of your concerns and hopefully we can expedite the repair process when your parts arrive. If you have any further questions or concerns, please give our Marketing Manager, Ashley Graham a phone call 780-488-4881 or email agraham@crosstowhchrysler.com. Thank you in advance for your understanding & we hope you have a wonderful day =)

May 24, 2018

excellent customer service Alan Anglels provided me excellent service while my Fiat 500 was in for servicing. He kept in touch by phone walking me through all that was being don More

by Sonya203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan Angeles
May 24, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the great review Sonya! We are so proud to have someone as hard working and dedicated to customer service as Alan. Looking forward to seeing you back here at the dealership soon!

May 23, 2018

not happening for what they say After Purchase I had to phone 3 times to get action on their advertise air miles promotion. I hope to get it now after 1 month later. Transaction fo More

by geponchuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashley Graham
May 23, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello geponchuk, Thank you for leaving us a review. It is a shame that it couldn't be higher and if there is anything we can do to make your experience a better one, please feel free to call (587)200-3252 and ask for Matthew Parliament and i would be more than happy to do some digging for you.

May 20, 2018

Excellent service!! We purchased our vehicle over the phone as we do not live in Edmonton, so everything was done over the phone and email. The purchase went smoothly and More

by Tanya
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Kachkan
May 24, 2018 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for the amazing review Tanya! We are so happy that Steve was able to provide you with such an exceptional experience purchasing your vehicle. Congratulations & we hope to see you around the dealership soon!

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