Kennedy Ford

Fantastic service! I took my Ford escape in for an oil change and to remove my winter tires. When checking the car in I also mentioned I was also having problems with th I took my Ford escape in for an oil change and to remove my winter tires. When checking the car in I also mentioned I was also having problems with the latch on my back door due to a broken back windshield earlier in the season. I believed there was some trapped broken glass causing the problem. I hadn't booked in to have this looked at and was advised to schedule a time to get this looked at. As I was waiting my service advisor, Jim, kindly came over and informed me that the gentleman servicing the car went the extra step to check out the back door. Jim explained what he would be doing to fix it in terms I understood (as i'm not really a car person) and I was very grateful he went the extra mile to keep me up to date on how much longer it would be. Overall fantastic service. Thank you! More

Shelby Nightmare!! I rated this dealership as excellent , After I found out my 2016 Shelby was using 2 liters of oil every 700km. and along with other problems Summit Fo I rated this dealership as excellent , After I found out my 2016 Shelby was using 2 liters of oil every 700km. and along with other problems Summit Ford told me I was going to need a new engine the car had 9000 km. I hired a lawyer and tried to have Ford of Canada buy the car back Kennedy Ford kicked me out of the dealership. They did not like the fact I was weighing all my options including a law suit . Ford does not stand by their product in my case . This is my opinion only involving my deal. I can't speak for other folks . I am sure this is an isolated case. I was so happy when I purchased the Shelby it is sad because I loved that car. More

SERVICE FAILURE I drove my F150 from Saskatchewan to Ontario, needed an oil change, called Kennedy Ford on Wednesday, March 21 and got an appointment for March 23. I I drove my F150 from Saskatchewan to Ontario, needed an oil change, called Kennedy Ford on Wednesday, March 21 and got an appointment for March 23. I asked the oil change cost and told it was $59.99. On the way to Ontario, I realized my front right tire had lower pressure than left one but it needs nitrogen fill, so better to take it to a service. Plus, coolant level is at the minimum but anyway, I know dealerships would check everything.But I told them coolant level is low. I got back my truck paying over $90, Thought there was something else. Then I realized my front right tire is still low on pressure. Oops. Parked my truck and checked the coolant level. Nope, it is still at the minimum. Service papers say all of them were checked and good... Ha ha ha. Went back to the dealership, explained the situation... Answer is bla bla bla.. Nobody checked the tires and coolant level but just ticked on boxes on papers. ONE MORE ISSUE. While I was waiting for the corrections, I realized that they rotated the tires... WITHOUT ASKING ME. I asked the reception why? The answer is "because you signed for xxx plan". I do not know what that plan is and do not have to know that but you have to ask me IF I WANT TO ROTATE MY TIRES. (Understood that they charged me some 20-30 bucks for that) Because they were already rotated in Saskatchewan a month ago... OOOOPS, ONE MORE ISSUE NOW: Let us go back... My front right tire pressure was lower than left one when I left my truck. And it was the same when I got back my truck. SO, HOW IS IT POSSIBLE YOU ROTATE THE TIRES AND FRONT RIGHT TIRE IS STILL LOWER THAN LEFT ONE? There is only one answer: BECAUSE TIRES WERE NOT ROTATED AND YOU CHARGED SOMETHING YOU DID NOT PERFORM. We go dealerships to get better service and here what happens. They trick us. What a pity... More

purchase of a new car I went into the dealership just to look around and walked out the owner of a 2017 Fusion. Very good service and price discounts. Answering all my que I went into the dealership just to look around and walked out the owner of a 2017 Fusion. Very good service and price discounts. Answering all my questions. More

Overall great experience I was pleasantly surprised how car buying has changed. I was expecting pushy sales people and We received excellent services from the moment we stepp I was pleasantly surprised how car buying has changed. I was expecting pushy sales people and We received excellent services from the moment we stepped in I was extremely happy with our sales person Steve Hartnup He was so knowledgeable and helpful and I’m so grateful for his help in purchasing our new vehicle More

Outstanding support from the moment we first walked in From the principal of the dealership to the Sales Manager, Finance Manager, and Sales Consultant. outstanding communications, service, and responsiven From the principal of the dealership to the Sales Manager, Finance Manager, and Sales Consultant. outstanding communications, service, and responsiveness. The price was most competitive and the principal of the dealership responded quickly to a delivery issue. More

Kennedy Ford, simply magnificent Bought a ford raptor, the best decision, the best experience I ever had, the service, staff, management, coordination, simply the best one. The best o Bought a ford raptor, the best decision, the best experience I ever had, the service, staff, management, coordination, simply the best one. The best on oakville, deserves the top spot anyday. More

Best in the business I have purchased many vehicles with Kennedy Ford and each time the experience gets better - Bob Kanary and his team are the best in the business. I have purchased many vehicles with Kennedy Ford and each time the experience gets better - Bob Kanary and his team are the best in the business. More

Very Professional and Inviting Experience! I'm very impressed with the degree of expertise, personal interest in my vehicle needs (and wants), and your sincere willingness to be sure I'm comple I'm very impressed with the degree of expertise, personal interest in my vehicle needs (and wants), and your sincere willingness to be sure I'm completely satisfied with my new vehicle. At this point, I am very optimistic that I will receive excellent service as the need arises or warranty expects. I have been a loyal customer of Ford over the past 30 years and Kennedy Ford has continued to motivate me to enjoy my new vehicle and return in the future when I (or my family) need a vehicle. I look forward to a positive current and future relationship with Kennedy Ford. Thank you! More

Commendations! My dashboard A/C and AIR switch malfunctioned , so I dropped by - no appointment - on Monday 14th. Usual friendly, helpful, reception staff. I knew My dashboard A/C and AIR switch malfunctioned , so I dropped by - no appointment - on Monday 14th. Usual friendly, helpful, reception staff. I knew I would have to wait - however, I was in/out within an hour - task completed. Since I have been going to Kennedy Ford for 50 years now (and we have purchased all of our cars there), I would respectfully say their overall record of excellent, efficient and friendly service continues. Ian (Service Manager) always at the forefront to make sure everything is OK. Sincere thanks, Margaret (Peggy) Horsey More