Lone Star Mercedes-Benz

Great Service! Lone star Mercedes treats me and my car with great respect, even when my car is in for service they make me feel at home and always a painless experie Lone star Mercedes treats me and my car with great respect, even when my car is in for service they make me feel at home and always a painless experience. The staff is great. More

Great experience with Henry Huynh-Sales I wanted to give some positive feedback on my recent experience at Lone Star - pre owned. I was greeted by a very personable Henry Huynh, who literal I wanted to give some positive feedback on my recent experience at Lone Star - pre owned. I was greeted by a very personable Henry Huynh, who literally changed my view of "used car sales people". He was clean cut, very educated in vehicles in general and had a great energy about him. Henry litteraly gave me an education on performance vehicles that now have me obsessed with the AMG product. I would highly recommend on an internal standpoint, a lead role within the sales team as he carries all aspects of a great leader and educator. On a external standpoint, if you want an amazing experience with buying or even looking for a car, I highly recommend visiting Henry. Thanks bud and best of luck. More

BEST SERVICE ! Wes served us with great pleasure! The service was amazing and we would recommend anyone interested in Mercedes to go with him at Lone Star Mercedes. Wes served us with great pleasure! The service was amazing and we would recommend anyone interested in Mercedes to go with him at Lone Star Mercedes. More

Total class act from start to finish Bought a new vehicle from Jordan and could not be happier with his professionalism. Had a small unavoidable hiccup with delivery and they did everyth Bought a new vehicle from Jordan and could not be happier with his professionalism. Had a small unavoidable hiccup with delivery and they did everything possible to make it right. Simon, Tracy and Connor were also great people to deal with. Any dealer can sell you a car, it's when there is an issue when you find out how you are really treated as a customer. Bravo. Conrad did a great job of explaining the vehicle and Julian with Protex who does their paint protection also impressed me. Great group of folks. More

Terrible customer service during the lease AND at the end. Terrible customer service, I regret I ever stepped in that dealership. I leased a GLK for 4 years, all maintenance scheduling and pushing stuff that I Terrible customer service, I regret I ever stepped in that dealership. I leased a GLK for 4 years, all maintenance scheduling and pushing stuff that I did not need or want, arrogance from front desk, to end up with total mess when lease was up and I was not interested in keeping the car. I went to Toyota Henninger, EXCELLENT customer service. Toyota asked for the payout amount from Mercedes, got a statement, paid it out. That was beginning of February. Now, almost end of April, Mercedes is sending me URGENT emails requesting another $1,000 to be paid in 2 days, which cannot figure out why. When Toyota asked for the payout, Toyota paid out the entire amount. Mercedes does NOT have their stuff together, I will never ever buy or lease a Mercedes again. Will never recommend it to anyone. Too bad, for such reputable cars, service is the worst I ever encountered. More

Terrible organization They booked my service a week in advance for a recall; I dropped the car; 2 hours later they text me that they had no parts and needed to rebook; bush They booked my service a week in advance for a recall; I dropped the car; 2 hours later they text me that they had no parts and needed to rebook; bush-league place... More

Totally ripped off for a SECOND TIME I purchased a 2015 GL350 from Lone Star two years ago. They sold me on the extended maintenance package. As we winter in the US I was assured that the I purchased a 2015 GL350 from Lone Star two years ago. They sold me on the extended maintenance package. As we winter in the US I was assured that the coverage is vaiid there as well. Although I would pay the US dealer then be reimbursed by Mercedes Canada. Turns out they only covered about 70% . Lone Star didn’t give a xxxx. This December the diesel gas froze and I was charged $450.00 with an explanation that I must use “cheap” gas. I fill up at the VER SAME co-op station they use. To top things off their lot man crashes my GL into a wall to the tune of over $2,700.00 !!! No apology although they did repair it. I have Bought several Audi’s over the past 12 years and have received nothing short of outstanding service from Glenmore Audi. I only bought the GL because the Q7 isn’t quite big enough For my needs. A decision I sincerely regret. More

Awesome Dealership! Wonderful dealership to deal with. Everyone I have worked with has been pleasant, knowledgeable, and friendly. I wouldn't hesitate at all in recommend Wonderful dealership to deal with. Everyone I have worked with has been pleasant, knowledgeable, and friendly. I wouldn't hesitate at all in recommending Lone Star to all of my family and friends who want the amazing experience of driving a Mercedes! More

You get worst service here than at a independent used dealer If you are expecting a loyal treatment since its a Mercedes-Benz dealership, forget it. It's probably the worst dealership I have ever dealt with. The If you are expecting a loyal treatment since its a Mercedes-Benz dealership, forget it. It's probably the worst dealership I have ever dealt with. The sales department has no idea what they are doing, parts & service department never pick up their phones because they clearly don't care about anything. If the brand wasn't so popular, this dealership would go out of business within few years. DO NOT BUY MERCEDES-BENZ FROM DEALERSHIP. More

This place takes personalized service to a new level. When you can get a hold of J( )M Wong hang on to him. Best car salesman I have worked with bar none. Not only is he knowledgable about his products bu When you can get a hold of J( )M Wong hang on to him. Best car salesman I have worked with bar none. Not only is he knowledgable about his products but his after service follow up is like a friend of the family. When you are considering purchasing a BENZ, JM is the man. More