Star Motors of Ottawa Mercedes-Benz

Customer service I brought my car in to have scheduled maintence performed as well as having a major vibration repaired. Car was in the shop for 10 days. The service d I brought my car in to have scheduled maintence performed as well as having a major vibration repaired. Car was in the shop for 10 days. The service department told me that the vibration was dangerous and not to go on any long drives.. 10 days and my car is apparently still dangerous to drive. I have placed several calls to see how this is going to resolve the vibration and star motors is not retuning my calls. Do not bring your car to this dealer as they do not care about customer service nor can the properly assess and repair as required. More

Thieves and Liars We own a C300 and are customers for a long time (7+). All services (A and B and what else becomes necessary) are being performed by them. Last months We own a C300 and are customers for a long time (7+). All services (A and B and what else becomes necessary) are being performed by them. Last months my wife brought the vehicle in for service again. She was told it will be only an hour and she could wait. Even with an appointment it became three hours. My wife asked them to look for the reason why the engine light is on. Here starts the trouble. Even though the reading out of the error codes should be mandatory they charged her an hour (!!!) of labour for it. Then they told her they can't turn it off and gave her an estimate for $2,000 plus to fix the problem. We then went to an independent Mercedes Shop and the kind gentlemen turned the light off and told her it was just a flap that was stuck open, which happens with this model in the winter occasionally. It opens up to blow warm air over the engine and shuts when the temperature increases. Occasionally it freezes open and causes the engine light to come on. Not just took they advantage of a woman, no, they also tried to make us pay for something that was fixable AND they charged us a lot of money and refused to turn the engine light off. The independent mechanic also erased all the old errors that Star Motors left in the computer and he refused to take money from my wife for this service. That's it for us with Mercedes Benz and Star Motors. The next one will be a BMW. More

Terrific dealership and staff Whole purchasing process was flawless, courteous, professional and attentive to my needs. Sal G. Was extremely accommodating and helpful as was R. Ke Whole purchasing process was flawless, courteous, professional and attentive to my needs. Sal G. Was extremely accommodating and helpful as was R. Keene. Pricing was very competitive. More

Amazing Experience I recently bought a car from Ottawa Star Motors.Friendly, caring and professional staff. George and JP were wonderful, experienced, knowledgeable, fun I recently bought a car from Ottawa Star Motors.Friendly, caring and professional staff. George and JP were wonderful, experienced, knowledgeable, funny and down to earth. They answered all of my questions. Super happy with my purchase and highly recommend this dealership. More

Amazing Experience My wife and I were in the market for a new luxury SUV. We looked at the usual suspects BMW, Lexus, Cadillac, Audi etc. but hadn't really considered M My wife and I were in the market for a new luxury SUV. We looked at the usual suspects BMW, Lexus, Cadillac, Audi etc. but hadn't really considered Mercedes due to the perceived up-charge for the name plate. We were close by so we decided to stop into Star Motors to check them out. BEST DECISION EVER!! The vehicles were truly world class but the dealership and the staff were the real eye openers. Our salesman Maurice and Robert from the business office were simply amazing. Very knowledgeable, super friendly yet no pressure tactics. We felt like were we having a conversation about vehicles and our lifestyle as opposed to be sold something. The dealership itself was immaculate despite being under renovation. You could tell that the staff and management really cared about the experience that they wanted to create for their customers. On Pick-up day the General Manager came to speak with us to thank us for choosing Mercedes and Star Motors. He was very genuine and truly valued us as customers. We could not have been more pleased with our Star Motors experience or our new Mercedes Benz. I can't recommend Star Motors enough... Thanks guys!! More

Excellent service on a Saturday! My name is Helmut Ortner (Premier Windows & Doors) and I needed to have my driver side windshield washer nuzzles adjusted. I talked to Chris Ross (Ser My name is Helmut Ortner (Premier Windows & Doors) and I needed to have my driver side windshield washer nuzzles adjusted. I talked to Chris Ross (Service Adviser) and he was so kind and had a technician adjust the nuzzles within 10 minutes and I was on my way. This is what I call "Excellent Service"!!!! NOTE: It's not always about money! We at, Premier Windows & Doors offer the same kind of service to all our customers and that's how you get even more satisfied customers!! Thank you very much for your excellent service, Chris Ross!! Helmut Ortner More

Had great service . Went in for a bulb for front head light. I did not expect them to change bulb but sevice manager got a tech to come immediately and install it. and at Went in for a bulb for front head light. I did not expect them to change bulb but sevice manager got a tech to come immediately and install it. and at no charge. Now that's great service Keith B More

Atrocious I have had 2 atrocious experiences at this dealership. I booked an appoint meant close to two weeks ago because my engine light was on and was told I have had 2 atrocious experiences at this dealership. I booked an appoint meant close to two weeks ago because my engine light was on and was told that its not a big deal and was booked an appointment for today. I explicitly told them that at the time of booking that I had a road trip planned and I would be driving over 1500 km and was told that I can keep driving and it would be an issue. I completed this road trip last weekend and took my vehicle to the dealership today at 10 AM. I called around 4:45 PM to speak to Chris Ross and was told he would call back shortly. This turned into 45 minutes so I called back to speak to him close to 5:30. When I spoke to Chris at 5:30, he said he had the technician look at my vehicle after my 4:45 phone call and they were unable to complete the diagnostics test. He also said that he did not recommend driving my vehicle. I was furious. Firstly, I thought it was absolutely ridiculous that they even recommended that I could take my vehicle on a road trip with the engine light on, and this was confirmed when he called me. Secondly, they had had my vehicle since 10 AM and didn't even start to check it until I had called at 4:45 PM after my phone call, which is 15 minutes before the technicians leave. Because of this, they were unable to complete the diagnostic tests. Whats the point of booking an appointment if you're not going to even look at the vehicle till close to 7 hours later. I asked Chris Ross to provide me with a loaner vehicle or rental and he said it is not something they do unless it's booked in advance. I told him that if they had run the tests earlier in the day, I would of been able to plan better as all rental locations close at 6 PM. Chris said he would look into it and call me back in 5 minutes. Guess what happened 5 minutes later? Thats right, you guessed it, to no ones surprise, I did not receive a phone call. So 25 minutes later I called and asked for Chris and was told he was busy with a customer. I told the receptionist that this was ridiculous and asked to speak to a manager. I was waiting told that the manager was also busy with a customer. I told the receptionist that I can wait. The receptionist put me on hold and then two minutes laster said Chris was now available to talk. I told the receptionist that I had no problem waiting for the manager and she put hold me on hold again. I was then put through to Chris and denied the opportunity to speak with the manager. Chris said he would be unable to get me a loaner and that they could get me a dealership rate on a vehicle rental (a rate which is more expensive than what I get through my company). I started to tell Chris about my last experience at the dealership and then he finally agreed that the dealership would cover a vehicle rental for the weekend. We'll if they follow through with this tomorrow morning. Before the summer, I took my vehicle to the dealership when one of the windshield wipers broke in the middle of a rainstorm. When I took it in, I was a told that the new part would come in the next morning and I would receive a call the next morning when they open to tell me what time to come in. I am pretty sure I was also dealing with Chris Ross this time. The dealership opens at 7:30 and I waited till about 9:30. Chris had still not given me a call. I called the dealership and was put through to parts and was told that there is no way they would of received the part based on the time the order was placed the day before. The parts department told me that the part would arrive the following day. Based on the information I was provided by the parts department, I went to the dealership the following day.When I arrived, I was told that Chris Ross was in a meeting and that I would have to wait for it to conclude as I was dropping in without an appointment. It would of been nice if Chris had called to book me an appointment. How does Mercedes tolerate this level of incompetence by there staff? More

Parts Department Joe Raymond from parts went the extra mile and gave me great service. I purchased an AMG GTR from this delearship and although my car was the first to Joe Raymond from parts went the extra mile and gave me great service. I purchased an AMG GTR from this delearship and although my car was the first to be sold of this type and very rare, Joe took the time to find he answers I was looking for regarding my car and parts purchases. More

B Service I had to change my appointment twice due to meeting conflicts - none of it was a problem. The service was first class, concerns were sorted and appre I had to change my appointment twice due to meeting conflicts - none of it was a problem. The service was first class, concerns were sorted and appreciated that the interior was cleaned along witha wash. Thanks for everyone Chris! More