Mercedes-Benz London

Vehicle #4 This is the fourth straight vehicle I've leased from MB London. I can't recall a single complaint or issue during the 12 or so years since I first wa This is the fourth straight vehicle I've leased from MB London. I can't recall a single complaint or issue during the 12 or so years since I first walked through the doors. I've dealt with Jace Cooper in relation to my last two vehicles and she's great. She responds to every call or email quickly. She knows her stuff. She's really pleasant to deal with. And she volunteers information and details before I even ask. I don't often need to deal with Jace between purchases, but when I do she's as responsive as when I'm shopping for a vehicle, which is often rare in her industry. She's really great. Kristina Wong has dealt with me the last few times I've been in. I have not yet had a single bump in the road or annoyance through any of my dealings with her. She too really knows her stuff, understands the products and makes things easy. I place a very high value on these processes being hassle free and the dealer doing the work that needs to be done in advance so that I don't have to do anything more than review a few documents and sign my name. That is always my experience with Kristina. Mike Maric in service is who I deal with most frequently given I speak with him about service, tire changes, etc. Sticking with my theme about valuing efficiency and a job well done, Mike is the man. He's ridiculously good at his job. I quite literally speak of the service at MB at least once a month, typically when a friend or colleague is complaining about the service elsewhere. The cars are great and I love them, but the service is what has sealed the deal on me sticking with MB London and not seriously debating anywhere else. I hadn't met Joe Huigenbos until my most recent visit. He could not be friendlier and his passion for the vehicle I drove out in was genuine and obvious. We talked at length about his thoughts on the vehicle, what he liked best, what I might enjoy but not notice, etc. I'm not sure how he managed to make me more excited to get in driver seat than I already was, but he did. These people are very good at what they do. I highly recommend them. More

Professional and Courteous I was considering the purchase of a quality used Smart Fortwo. My search took me to Mercedes Benz London, where I was introduced to Toni Yang. My I was considering the purchase of a quality used Smart Fortwo. My search took me to Mercedes Benz London, where I was introduced to Toni Yang. My first contact was by email. Toni replied promptly and provided all the information I was looking for. Toni even took the time, to do a personalized video of the vehicle, I was looking at. When it came to going into Mercedes Benz London and meet with Toni, I was warmly welcomed. Toni provided a sales experience next to none. I continued this excellent experience right through to the Financial Services Office, where I was introduced to Kristina Wong. It was a pleasure having Kristina assisted me through the paperwork. I must say Kristina was thorough and efficient in providing me with all the information and assistance to finalize my purchase. I highly recommend Mercedes Benz London and the two pleasant and professional representative of the company, I worked with. My contact with Toni and Kristina speaks highly of Mercedes Benz London, I can only say that all of the sales, financial and service employees here, would be very caring and professional to work with in purchasing a Smart Fortwo or a Mercedes Benz. Thank you for the Best experience in purchasing a vehicle from Mercedes Benz London. Wayne Sczepanski More

The best or nothing is lived and breathed in London ON Mercedes-Benz’s goal is the best or nothing. I have bought four cars from this dealership and had them all serviced there exclusively. From the servic Mercedes-Benz’s goal is the best or nothing. I have bought four cars from this dealership and had them all serviced there exclusively. From the service department, to sales all the way to management, I always was treated with the “best or nothing” customer service. I don’t think I would ever even consider buying or servicing a car ever elsewhere. Why should I? More

Personalized customer service Adam is terrific to deal. He really takes the time to listen and is very responsive in terms of getting back to you on questions. Adam is terrific to deal. He really takes the time to listen and is very responsive in terms of getting back to you on questions. More

New 2018 GLC AMG43 Adam is a very professional, low pressure sales person. Love the car. All dealings relating to the vehicle and the purchase were efficient and well Adam is a very professional, low pressure sales person. Love the car. All dealings relating to the vehicle and the purchase were efficient and well explained. I do not hesitate to recommend them. More

Racism on another level As a previous owner of Mercedes I went in looking for another car and was shocked and appalled to learn that buying another car meant being put under As a previous owner of Mercedes I went in looking for another car and was shocked and appalled to learn that buying another car meant being put under the microscope. I dont know what people are doing around the country with cars and dont care, but being asked ridiculous questions an given third degree with each question I felt like the sales person was waiting for me to leave . Almost an appearance on their face as if they do not trust us or we were some high profile thief trying to get the car. As a doctor I did not feel the professional behaviour was apparent, not happy very hurt to know that the money I work so hard for in this country means nothing. I am definitely not going to put my money where I am not respected and I will make sure any and all colleagues of mine do not arrive here for a purchase. Dr. Rizvi More

New GL63 Rob and Adam Stockie has been a terrific help to me. Adam is very professional and very knowable about Mercedes.This is my 7th Mercedes from Mercedes Rob and Adam Stockie has been a terrific help to me. Adam is very professional and very knowable about Mercedes.This is my 7th Mercedes from Mercedes London. More

Purchased a new C300 Cabriolet I was a bit apprehensive walking into a dealership as I didn't want to be hard sold. I was extremely impressed with the quality of all the people I de I was a bit apprehensive walking into a dealership as I didn't want to be hard sold. I was extremely impressed with the quality of all the people I dealt with during the entire process. I do not replace my cars often but I buy what I want. I never considered MB until seeing an ad on all wheel drive. Jace Cooper was extremely helpful and answered all my questions in a manner that was informative and very thorough. She really knows her product. The whole process was very pleasant and very exciting. More

Purchase of 2014 Mercedes-Benz E250 As a first-time client and now owner of a Mercedes-Benz, my experience could not have been better. From the moment we walked in to the dealership, we As a first-time client and now owner of a Mercedes-Benz, my experience could not have been better. From the moment we walked in to the dealership, we were greeted with friendly and accommodating staff. We had the pleasure of working with salesperson Jace Cooper from start to finish. Her knowledge of the industry and product line, helped us to select the perfect vehicle. She was professional and never pushy and followed up thoroughly to ensure we were satisfied at every stage of the purchasing process. We look forward to a continued relationship with Jace and Mercedes-Benz London through their exemplary service and attention to detail. More

Seamless Delivery This was my first experience with MB London and I was not disappointed. From my initial visit to the delivery of my vehicle, the entire staff was a p This was my first experience with MB London and I was not disappointed. From my initial visit to the delivery of my vehicle, the entire staff was a pleasure to deal with. I would highly recommend them in the future. More