Kia Richmond

Good Experience I spent most of a whole day with this dealership to complete my purchaser of a Kia Sorrento. I was impressed by everyone that I came into contact wit I spent most of a whole day with this dealership to complete my purchaser of a Kia Sorrento. I was impressed by everyone that I came into contact with (and there were a few). I was particularly happy with the finance guy Chris Haverland who was very helpful, knowledgeable and courteous throughout the whole procedure. I got the feeling that everyone that I dealt with was purposely transparent in disclosing information that I needed to make my decisions, and that they were fair and helpful. Considering the time it took to do the deal it is hard to imagine spending time at a more congenial and welcoming dealer. More

Purchased Kia Soul - Murray Family What a terrific experience. Both Aidin Zare and Leigh Cowan listened to our needs and provided options and costs in line with our budget. If you want What a terrific experience. Both Aidin Zare and Leigh Cowan listened to our needs and provided options and costs in line with our budget. If you want a friendly, no hassle and professional experience this is the place to go. They will work with you, provide the information and organize a suitable vehicle(s) to test drive. More

Great Professional Car Dealer As somebody used to dealing with car dealerships quite frequently, I felt that the entire sales experience I went through was done very professionally As somebody used to dealing with car dealerships quite frequently, I felt that the entire sales experience I went through was done very professionally. Thompson was very knowledgeable on different makes and models, and he helped me get my expectations met. Aidin, the sales manager, came across as professional, courteous and legitimately caring. I was very happy with the purchase, and the overall experience I had at Kia Richmond. More

Outstanding customer service from start to finish. We were looking for a used starter car for son. Aidin Zara, he was very upfront about everything from the beginning. The car we were looking at was We were looking for a used starter car for son. Aidin Zara, he was very upfront about everything from the beginning. The car we were looking at was located at another location so he had to brought to Richmond within an hour. Went though the vehicle history, service check etc. Nothing hidden. Worked out a great deal without any hassle. Car had a scrape on one side (it is used) and he had his body shop buff it out to almost completely gone. Detailed car as well. Battery was at end of life, so they replaced it No extra costs. lastly reception, finance and Ryan both checked on us several while we were waiting to see if we wanted coffee, tea, water etc and make sure we were comfortable. Ryan showed us the features of the car as well before we drove off. We will definitely be back for future purchases from this dealer and highly recommend them to anyone looking for a new or used vehicle. More

VERY FRIENDLY DEALERSHIP OFFER AND PACKAGE IS GOOD. YOU FEEL FREE AND COMFORTABLE IN TALKING WITH AIDIN AND JUSTIN. FRIENDLY AND HELPFUL. YOU CAN GET WHAT YOU WANT. OFFER AND PACKAGE IS GOOD. YOU FEEL FREE AND COMFORTABLE IN TALKING WITH AIDIN AND JUSTIN. FRIENDLY AND HELPFUL. YOU CAN GET WHAT YOU WANT. More

Best experience ever The best service and experience I have ever had buying a car. Everyone who helped us did was awesome and the price was great for the vehicle and they The best service and experience I have ever had buying a car. Everyone who helped us did was awesome and the price was great for the vehicle and they even picked us up from the ferry More

They don't care about you - don't waste your time if I could give negative stars, I would do so. I feel this establishment is disorganized and to be honest, only out for their bottom line. I work in if I could give negative stars, I would do so. I feel this establishment is disorganized and to be honest, only out for their bottom line. I work in customer service and have not only our business needs in mind, but also the customers needs and wants. I inquired about a 2011 Hyundai Santa Fe that was for sale. I have poor credit from poor choices, but like most adults who realize their mistakes, I am fixing it and moving forward. I made it known that my credit is less than ideal, and was told that the agent would put me in touch with their financial manager. Keep in mind, I spoke with them about a particular vehicle I was interested in. The financial manager emails me a bunch of documents to fill out and I do so, I send off everything needed and I even speak with the leasing company they are putting me into contact with. I go through all of the hoops. Upon getting approved, she calls and approves me for a Kia Rio. Ummm.... no. Very different vehicle from the Santa Fe that I'm looking at. She says she cant' do the santa fe based on the age (2011) but can do a rio. I explain that I initially inquired BASED ON THE SANTA FE. I cannot have a small car. It does not work for me. Why not be upfront and tell me that from the get go? Why waste my time and get me excited? Find another dealership to go through. More

Easy going, friendly, and go getters We bought a Van and dealt with Aidin and Ryan (and Tony on Sunday when we first went to kick the tires); To summarize: - from the moment we stepped i We bought a Van and dealt with Aidin and Ryan (and Tony on Sunday when we first went to kick the tires); To summarize: - from the moment we stepped in the dealership, everything went quite smoothly - Great product knowledge - Go above and beyond to meet our needs (two test drives, a short and a very very long one, all over Richmond bridges, highways, back allies) - I can't say enough about their friendliness At the end of the day, I walked out a very happy customer; if I ever buy another Kia, I definitely will go wherever these guys are working. More

Highly recommend this dealership! Sales rep Justin, and Sales Manager Aidin were very knowledgeable and friendly about the 2016 Kia Sportage I purchased, and gave us an excellent end o Sales rep Justin, and Sales Manager Aidin were very knowledgeable and friendly about the 2016 Kia Sportage I purchased, and gave us an excellent end of season deal! More

terrible online booking Recently I have booked a time online for my car service and part repair. To ensure that the part will be delivered and ready to the shop by then, I al Recently I have booked a time online for my car service and part repair. To ensure that the part will be delivered and ready to the shop by then, I also called the service department to confirm the time. Everything looks good until the late afternoon next day. I received an email, notifying my schedule will be removed since there was somebody else also booking the same time. How terrible it is!!!! It screwed up my planning on that day. My suggestion is NEVER booking online, better calling the service guy to make one. More