Carter GM

customer was not the priority Clearly more excited to make a sale then work with the customer. Didn't take ownership of issues, gave excuses and down played customers concerns. Mor Clearly more excited to make a sale then work with the customer. Didn't take ownership of issues, gave excuses and down played customers concerns. More unacceptable atrocities but I'll leave it at that. This is a reputable dealership which people are trusting to make large financial decisions with, some even the largest purchase they will ever make in their life. That being said customer service should be expected to be held to match that high standard as well. It's a shame in my case I've had better customer relations and service from support call centres in 3rd world countries. More

great service The sevice and help we received from Jerry was great, he was very helpful and held our best interest at all times. will be back. The sevice and help we received from Jerry was great, he was very helpful and held our best interest at all times. will be back. More

Dealership Service We 've been there second times already& it's very organized shop. It's make me so comfortable. I will recommend to friends&co-worker too. We 've been there second times already& it's very organized shop. It's make me so comfortable. I will recommend to friends&co-worker too. More

Overall was good I love the jeep and Walter and the team did a great job. Only thing I was not impressed with was options weren't in the Jeep that were on the website I love the jeep and Walter and the team did a great job. Only thing I was not impressed with was options weren't in the Jeep that were on the website and were told to me like Uconnect More

They sell Lemons!! NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on t NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on test drive and was re-assured they had done all the work necessary and all my concerns were due to the fact that the car had been sitting for a month. In the past year since I bought it, I have had to replace the battery and the brakes. The smell was coming from a coolant leak which was a crack in the water outlet causing fluid to burn as it sprayed out on the engine. There was also a warranty repair which I only found out about because my engine light on only a week after I took possession! The warranty expired at 100,000 km's and I drove it into (a Langley gm dealership) at 99,980 km's. The Langley dealership said this was something that could have easily been detected by a "certified pre-owned" dealership, when I told them I bought it from a certified pre-owned they were shocked. Pissed at Carter GM and will never suggest for anyone to buy from those scam artists! More

Excellent sales representative Professional kind and honest salesman Cheerful kind reception Business manger was nice All staff are very nice All procedure were professionall Professional kind and honest salesman Cheerful kind reception Business manger was nice All staff are very nice All procedure were professionally made Best experience Best dealer More

Excellent Service Marcello Salvino and all the staff at Carter treated me royally. We had shopped around for quite a while before we arrived at Carter Chev. Marcello an Marcello Salvino and all the staff at Carter treated me royally. We had shopped around for quite a while before we arrived at Carter Chev. Marcello and Vince actually listened to my wife in what she wanted in a vehicle. They should us options on vehicles and genuinely cared about our budget. The Chevy Cruze was the right fit. We are grateful to Marcello for treating us like people instead of numbers. I look forward to aligning myself with Carter from now on and will recommend them to all my friends and associates. Thanks Guys! More

Satisfaction The sales person who always takes care of me knows my needs really well. His services are the best and he always makes me happy and satisfied. I don’t The sales person who always takes care of me knows my needs really well. His services are the best and he always makes me happy and satisfied. I don’t have to worry about anything. I’ll come back to him to get a new car again! More

Volt purchase Awesome customer service experience with carter gm. They were professional, courteous and efficient in providing their service. We were able to work o Awesome customer service experience with carter gm. They were professional, courteous and efficient in providing their service. We were able to work on price to get a great deal as well. More

Horrible Customer Service We were very dissatisfied with the customer service here and would never buy a vehicle from here or reccommend it Linda the sales manager is horrible We were very dissatisfied with the customer service here and would never buy a vehicle from here or reccommend it Linda the sales manager is horrible to work with which is so unfortunate More